Independent profile. Not owned, sponsored or endorsed by Cursor.

Cursor Reviews, Complaints & Contacts

Cursor is an AI coding product made by Anysphere, Inc. of San Francisco, which says it was acquired by SpaceX in August 2026. This page quotes Cursor's own cancellation and refund rules (including the difference between its Terms and its Help Center) and the Trustpilot and BBB figures as displayed on 2026-10-20.

REVIEWS & COMPLAINTS0none submitted to USAComplaints yet · see external reviews
WEBSITEcursor.com
PROFILE CHECKED2026-10-20
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Contacts & Login

EmailAddress

Customer service & general contact

Cancel, billing & returns

Report abuse or suspicious activity

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Locations

  • Mailing address2261 Market Street STE 86466 San Francisco CA 94114
EDITORIAL

Is Cursor Legitimate?

BBB, Trustpilot

Legal name
Anysphere, Inc.
Business type
AI coding software (editor, agents, CLI) sold as a free tier and paid subscriptions, made by Anysphere, Inc. of San Francisco, California; the company says it was acquired by SpaceX in August 2026
Website
cursor.comSource: checked 2026-10-20
Owned by
SpaceXSource: checked 2026-10-20

Cursor's Terms of Service identify Anysphere, Inc. as the company behind the product, give a San Francisco correspondence address and the email [email protected], and its Help Center publishes cancellation and refund procedures. Cursor's own blog says it was acquired by SpaceX on 2026-08-14. As displayed on 2026-10-20, Trustpilot shows 1.5 from 348 reviews on an unclaimed profile, and BBB shows an F rating, not accredited, on its profile for Anysphere with 29 complaints in the last 3 years (BBB's figures, not combined). Cursor's published refund texts differ (Terms: fees are non-refundable except as required by law; Help Center: a 14-day, no-usage review for individual legacy plans).

EXTERNAL SOURCE

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

BBB
2 reviews · 29 complaints · BBB business grade F · average customer rating 1 / 5
Trustpilot
348 reviews · TrustScore 1.5 / 5
EDITORIAL

Trustpilot, BBB and this site, as of 2026-10-20

These figures are shown as displayed on 2026-10-20 and are not combined with each other or with anything on this site.

  • Trustpilot (cursor.com): 1.5 from 348 reviews, "Unclaimed profile", with Trustpilot notes "No history of asking for reviews" and "This company hasn't invited their customers, so reviews may not be representative". Reviews are individual customers' accounts; a score from reviews that anyone can post is not a finding about the company.
  • BBB (profile for Anysphere, 403 Francisco St, San Francisco, CA 94133, as displayed on 2026-10-20): BBB Rating F; "This business is NOT BBB Accredited." BBB lists as the reason for the rating: "Failure to respond to 29 complaint(s) filed against business". BBB shows 29 complaints in the last 3 years, 21 of them in the last 12 months, and "Average of 2 Customer Reviews" at 1 of 5 stars. BBB gives "Business Started" as 2022-02-01 and "BBB File Opened" as 2024-07-03 (read from the page data). BBB's listed address differs from the correspondence address in the Terms. Complaint and review texts name Cursor (for example "Creators of Cursor") and are consumers' allegations, not findings. These figures are BBB's and are kept separate from Trustpilot.
  • This site: No published complaint reports are currently linked to this profile. Five older posts that contain the word "cursor" concern mouse-cursor behaviour on unrelated products and were not linked.

Had an experience with Cursor? Tell other people what happened.

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EDITORIAL

Cursor complaints: cancel, refund, billing and where to complain

This page was checked on 2026-10-20 against Cursor's own Terms of Service, Help Center, pricing and blog pages and the public profiles named on this page. Cursor's Help Center describes two kinds of billing: legacy Cursor plans (sold before The X Subscription, managed at cursor.com) and The X Subscription (managed at grok.com). Check which one your invoice belongs to first.

  • Cancel a legacy Cursor plan. The Help Center says: go to cursor.com/dashboard/billing, click "Manage in Stripe" to open the Stripe billing portal, click "Cancel Subscription" and confirm.
    More detailShow less

    It says you keep paid features until the end of the current billing period and are not charged again. The Terms (section 4.4) add that you may also cancel "by contacting us at [email protected]" and that you "must cancel your Subscription Service at least 24 hours before it renews".

  • Cancel a plan on The X Subscription. The Help Center says to go to grok.com/dashboard/billing, open the options on the "Current plan" card and choose to cancel.
  • Subscribed through an app store. The Help Center says Apple (iOS) or Google Play (Grok Bot Android app) manages those subscriptions and that Cursor cannot cancel or refund them on request; refunds go through Apple or Google.
  • No cancel button. The Help Center lists account states that hide it, including an unpaid invoice ("Billing must be resolved before you can make subscription changes"), a Teams plan without admin access, or a lapsed plan. It says to check cursor.com/dashboard/billing for unpaid invoices and, if the issue persists, contact support with a screenshot.
  • Refunds, two published texts. The Terms (section 4.1) say fees "are non-refundable, except as required by law". The Help Center refunds page says individual legacy plans billed through cursor.com may qualify for a refund of the most recent payment if the charge was made within the last 14 days and the subscription was not used in that billing period, with refunds returned in 5-10 business days; outside that, "that payment is generally not refundable". It says on-demand charges for usage already consumed are not refundable, and that "Cursor does not issue prorated refunds when you downgrade an active subscription that already has usage during the current billing period."
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    On upgrades between legacy plans it says the credit "is based only on unused included usage" and "Time left in your billing period is not a factor." The page also says: "This policy does not limit any rights you may have under applicable consumer protection laws." Both texts are live; this page does not decide which applies to a given charge.

  • Switching to The X Subscription. The Help Center refunds page says the Cursor, SuperGrok and paid X Premium subscriptions you combine "are cancelled at checkout with an automatic prorated refund for unused time", that "A Cursor subscription billed through the Apple App Store is the exception: cancel it yourself and request any refund from Apple", and that uninvoiced on-demand usage "is billed in one final invoice when you switch". The pricing page says the change "is permanent". The X Subscription is also covered by separate "SpaceXSI Subscription Terms" linked from Cursor's footer (x.ai/legal), which this page did not read, so its seller and refund terms are not stated here.
  • Contacting Cursor. The Help Center asks you to contact support while signed in and include the account email, charge amount and date, and invoice or receipt. For a charge you did not authorize it says to include amount, date and last four card digits, and adds: "Filing a chargeback with your bank may result in delays and could affect your account status while the dispute is under review."
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    Disputes: the Terms (section 16.3) name [email protected]. Your bank or card issuer's dispute process and the FTC (reportfraud.ftc.gov) or your state attorney general remain available routes. Terms section 4.6 says a delinquent account "will be charged with fees or charges that are incidental to any chargeback or collection of any unpaid amount, including collection fees", and that if a payment method is no longer valid at renewal Anysphere "reserves the right to delete your account".

  • Pricing changes. On 2025-07-04 Cursor published "Clarifying our pricing" (CEO Michael Truell) after changes to the Pro plan in June 2025, saying the changes were "not communicated clearly" and that "we will refund any unexpected charges you may have incurred for usage over the past 3 weeks". The post says refunds were offered for unexpected usage "between June 16 and July 4" through [email protected].
EDITORIAL

Who runs Cursor

The Terms of Service (page shows "Last updated September 3, 2026") say they are offered by Anysphere, Inc., "makers of the Cursor software platform", and describe Anysphere as "an applied research company working on automating coding". They give a correspondence address of 2261 Market Street STE 86466, San Francisco, CA 94114 and the email [email protected]. The footer reads "© 2026 Anysphere, Inc.". The Terms are governed by Texas law with disputes brought in the federal or state courts in Wichita County or Tarrant County, Texas (section 16.1).

Ownership. Cursor's own blog post dated 2026-08-14, "Cursor is now a part of SpaceX", says: "Cursor has officially been acquired by SpaceX. This completes the acquisition process that started in April, when we announced our partnership with SpaceXAI." Cursor's pricing page says Cursor is now part of "The X Subscription, one subscription for Grok, Cursor, and X". This page relies on Cursor's own statements for the acquisition; no filing was opened. OpenAI's own post dated 2026-08-28 also refers to the acquisition by SpaceX. The Terms (page shows "Last updated September 3, 2026") and the Privacy Policy ("Last updated October 11, 2026") name Anysphere, Inc. as the contracting company for the Cursor service they describe; The X Subscription is covered by separate "SpaceXSI Subscription Terms" linked from the Terms footer, which this page did not read.

Plans and pricing as published. The Help Center lists plans on The X Subscription at Free, Plus $8, Premium $30, Super $100 and Ultra $200 per month, Teams at $30, $100 or $200 per seat per month, and legacy plans (Hobby free, Pro $20, Pro+ $60, Ultra $200, Teams Standard $40 and Teams Premium $120 per user per month), noting that legacy plans are not available to new customers and "keep working as it is". Prices exclude tax. The pricing page says Plus runs Cursor models "without Auto, Cloud Agents, Automations, Bugbot, Origin, or third-party models", and that "Premium and above add all of those, with third-party models at API list price paid from prepaid credit".

More company historyShow less

Recent events. On 2026-10-12 x.ai published "Introducing The X Subscription", saying it brings together Grok, Grok Bot, Cursor and X Premium in one plan. On 2026-08-28 OpenAI published a post (served in its ru-RU edition) saying it had notified SpaceX of its intention to end the contract under which it supplies OpenAI models to Cursor, with a proposed cutoff date of 12 November 2026; this is OpenAI's statement and this page does not repeat its stated reasons.

Data and privacy. The Data Use page (last updated September 3, 2026) says that with Privacy Mode on, Customer Data "will not be used for training by Cursor", and that with it off Cursor "may use and store codebase data, prompts, editor actions, code snippets, and other code data" to improve and train its models. The Terms (section 1.3) say Anysphere will not use Content to train AI models unless you have explicitly agreed. The Security page lists SOC 2 Type II, ISO/IEC 27001:2022, ISO/IEC 42001:2023 and AIUC-1 as held by Cursor, and gives [email protected] for vulnerability reports; these are the company's statements, not checked against the certifiers. The Data Use page also says: "Even if you use your API key, your requests will still go through our backend", that Cursor maintains zero data retention agreements with providers when Privacy Mode is on, and that if prompts "trigger abuse detectors your data may be stored for investigation". The Privacy Policy says: "We may share personal data with affiliates". The Security page says "Critical incidents are communicated via email to affected users."

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Company Relationships

  • Owned bySpaceX
EDITORIAL

Frequently Asked Questions

How do I cancel a Cursor subscription?

The Help Center says to cancel a legacy Cursor plan at cursor.com/dashboard/billing by clicking Manage in Stripe, then Cancel Subscription, and to cancel a plan on The X Subscription at grok.com/dashboard/billing from the Current plan card. It says you keep paid features until the end of the billing period. The Terms (section 4.4) also allow cancelling by contacting [email protected] and require cancelling at least 24 hours before renewal to avoid the next charge. Subscriptions bought through Apple or Google Play are managed there.

Does Cursor give refunds?

Cursor publishes two texts. The Terms (section 4.1) say fees are non-refundable except as required by law. The Help Center says that for individual legacy plans billed through cursor.com a refund of the most recent payment may be available if the charge was made within the last 14 days and the subscription was not used in that billing period, returned in 5-10 business days. It says consumed on-demand usage is not refundable and that it does not issue prorated refunds on a downgrade of a subscription that already has usage in the current billing period. The same page says its policy does not limit rights under applicable consumer protection laws. Contact support while signed in with the charge date, amount and invoice.

Why can't I find the cancel button in Cursor?

The Help Center lists these cases: the plan already lapsed, an unpaid invoice (billing must be resolved before changes), a Teams plan without admin access, or a subscription bought through the iOS app or the Grok Bot Android app. It says to check cursor.com/dashboard/billing for unpaid invoices, retry from Manage in Stripe, and if that fails contact support with a screenshot.

What did Cursor say about the June 2025 pricing change?

In a post dated 2025-07-04 titled Clarifying our pricing, Cursor said its recent pricing changes for individual plans were not communicated clearly and that it would refund unexpected charges incurred for usage over the previous three weeks; it offered usage refunds for unexpected usage between June 16 and July 4 via [email protected]. The post describes the then-new Pro plan as including unlimited Tab and Auto usage and $20 of frontier model usage per month at API pricing. Current plans are described on the pricing help page.

Who owns Cursor?

The Terms of Service name Anysphere, Inc. as the maker of Cursor. Cursor's own blog post dated 2026-08-14 says Cursor has been acquired by SpaceX, completing a process that began in April 2026 with a partnership with SpaceXAI. The pricing help page says Cursor is part of The X Subscription, which x.ai introduced on 2026-10-12. OpenAI's post dated 2026-08-28 also refers to the acquisition by SpaceX.

Where do disputes with Cursor go under its Terms?

Section 16.3 of the Terms says most customer concerns can be resolved by emailing [email protected] and sets a 30-day and 45-day informal process before litigation. Section 16.1 says Texas law governs and disputes go to the federal or state courts in Wichita County or Tarrant County, Texas, unless prohibited by your country's law. Section 16.2 says claims may be brought only on an individual basis, not as a class or representative action, except public injunctive relief where required by law. Section 15.3 says federal claims must be started within one year and state-law claims within two years of the event; section 15.2 caps liability at the greater of the amount paid in the six months before the event or $100. The Terms apply as published on 2026-10-20.

Does Cursor use my code to train its models?

The Data Use page says that with Privacy Mode on, Customer Data will not be used for training by Cursor, and that with Privacy Mode off Cursor may use and store codebase data, prompts, editor actions and code snippets to improve its AI features and train its models. The Terms (section 1.3) say Anysphere will not use Content to train AI models unless you have explicitly agreed. Check the Privacy Mode setting in your account.

What do Trustpilot and BBB show for Cursor?

As displayed on 2026-10-20, Trustpilot shows 1.5 from 348 reviews for cursor.com on an unclaimed profile, with a note that the company has not invited customers to review. BBB shows a profile for Anysphere (San Francisco) with a BBB Rating of F, not BBB Accredited, with BBB giving as the reason "Failure to respond to 29 complaint(s) filed against business"; it shows 29 complaints in the last 3 years (21 in the last 12 months) and an average of 1 of 5 stars from 2 customer reviews. The figures are not combined and are not a finding about the company.