Independent profile — not affiliated with Creepy Hollows

Creepy Hollows

Creepy Hollows (creepyhollows.com) is an online retailer of metaphysical and paranormal goods, not a haunted-house attraction despite the similar-sounding name shared with several unrelated seasonal Halloween attractions. Company materials say the site itself began around 2001, though BBB records the formal LLC entity, Creepy Hollows, LLC of Deltona, Florida, as started 8/6/2007 and incorporated 3/9/2014 -- the 2001 date refers to the informal start of the business, not the current legal entity's age. It sells items described as containing spirits, djinn and other entities alongside spells and rituals, and runs a large paranormal discussion forum. USAComplaints has 18 historical posts on file about Creepy Hollows, published between October 2008 and October 2011 during a documented dispute period among competing eBay metaphysical sellers the company calls the "Witch Wars" -- though at least two of the 18 read as positive endorsements rather than complaints, so the figure should not be read as 18 uniform allegations. More recent, independent complaints on other review platforms (2019 to 2022) describe undelivered spirit-binding services, empty or inert items, and unresponsive customer support.

COMPLAINTS18
VERIFIED PHONE—
LAST CHECKED2026-08-23
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CONSUMER ALLEGATION

Complaints & Reviews on USAComplaints

USAComplaints currently maintains 18 historical complaints about Creepy Hollows, published between 2008 and 2011. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources below.

EDITORIAL

Complaint Themes

Alleged empty or inert "spirit" itemsUnresponsive support / forum bans after disputesRefund disputes for paid spell/binding services

Each tag reflects a complaint's single primary theme (not every angle it raised), and complaints outside any problem theme — a positive report, or one later retracted by its author — aren't tagged. Counts may total less than the full complaint count above.

EXTERNAL SOURCE

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

BBB: 0 reviews,
ComplaintsBoard: 21 reports
VERIFIED

Contacts

VERIFIED

Locations

TypeAddress
Mailing addressPO Box 5039 Deltona FL 32728
EDITORIAL

What Is Creepy Hollows?

Creepy Hollows is an online metaphysical and paranormal goods store, not a haunted-house or Halloween attraction. Its own site describes it as the origin point of modern "Spirit Keeping" and claims more than 12,000 active product listings covering spirit vessels, djinn, spells, magick supplies and witchcraft items, alongside a large discussion forum the company says has over 14,000 members.

A company-issued press release dated September 26, 2014 states the site had been operating for 13 years at that point, placing its founding around 2001, and names Ash West and Magnolia (later identified in the same materials as Magnolia West) as its owners. The company's own Terms and Conditions identify the operating entity as "Creepy Hollows, LLC, a Florida limited liability company," consistent with a Better Business Bureau profile listing the business in Deltona, Florida.

Readers searching "Creepy Hollows" are frequently looking for one of several unrelated seasonal Halloween attractions with similar names - in Richmond VA, Houston TX, Spring Hill TN, Rosharon TX, Jay FL, Bishopville SC, or Alberta, Canada - none of which are the same business as this one.

EDITORIAL

Is Creepy Hollows Legitimate?

Creepy Hollows is a real, currently-operating registered business (per its own terms, a Florida LLC) with a consistent public presence going back to the mid-2000s, and its own Terms and Conditions state its products are sold "for entertainment purposes only," disclaiming responsibility for supernatural outcomes.

External review signals are mixed and platform-dependent: the Better Business Bureau lists it as not accredited with an A+ letter grade; BBB currently shows 1 complaint filed in the last 3 years (0 closed in the last 12 months), with the complaint's own details not published by BBB, and 0 customer reviews on file. PissedConsumer's rated reviews average 2.3 out of 5 across 9 reviews, with recurring complaints about "empty" vessels, slow shipping and unresponsive support. SmartCustomer shows a more positive 4.3 out of 5 across 11 reviews, dominated by long-term repeat customers, alongside one negative review alleging mass-produced items. ComplaintsBoard lists 21 complaints with 17 marked resolved and an aggregate 4.2 rating.

Most of the posts already on file with USAComplaints (18, published between October 2008 and October 2011 -- not 2007-2012, and including at least two, "A company with a good heart" and "Creepy hollows best sellers on earth," that read as positive endorsements rather than complaints) come from a period the company has publicly characterized, in a 2022 response on ComplaintsBoard, as a "smear campaign" tied to a dispute between competing eBay metaphysical sellers it calls the "Witch Wars"; several of those complaint posts share near-identical wording across different titles, consistent with a coordinated posting campaign rather than fully independent complainants, though USAComplaints cannot independently confirm the company's characterization either way. Separately, one 2011 complaint alleges - without independent corroboration found in this research - that the owners are private individuals using different names; that claim is unverified and reported here only as an allegation. More recent complaints found on other platforms (2019-2022) describe non-delivery of paid spell/binding services and refund disputes, independent of the older dispute-era posts.

EDITORIAL

Contacting Creepy Hollows or Disputing a Purchase

Creepy Hollows lists [email protected] as its customer support contact and a PO Box 5039, Deltona, FL 32728 mailing address; it does not publish a customer service phone number. Business hours listed by a third-party directory are 8:00 a.m. to 5:00 p.m. Monday through Friday, unverified against the company's own site.

  • Get any promised service (a "binding," spell work, or a specific item description) and its refund terms in writing before paying, since several complaints center on paid services that were allegedly never delivered or documented.
  • Keep your own records of order confirmations and correspondence outside the company's forum, since multiple reviews describe posts or accounts being removed after a dispute.
  • If a purchase goes wrong, your payment processor's or credit card issuer's dispute process is generally faster and more enforceable than a public review.
EDITORIAL

Frequently Asked Questions

Is Creepy Hollows a haunted house or Halloween attraction?

No. Creepy Hollows (creepyhollows.com) is an online retailer of metaphysical and paranormal items and a "spirit keeping" community, based in Deltona, Florida. It is not affiliated with the several similarly-named seasonal Halloween attractions (in Virginia, Texas, Tennessee, Florida, South Carolina, or Alberta) that also use "Creepy Hollow(s)" in their name.

Who owns Creepy Hollows?

Company materials, including a 2014 company-issued press release, name Ash West and Magnolia West as the owners/operators. Its Terms and Conditions identify the operating entity as Creepy Hollows, LLC, a Florida limited liability company. One 2011 complaint alleges the owners use different legal names; USAComplaints found no independent source corroborating that allegation, so it is reported only as an unverified claim, not fact.

Why do Creepy Hollows reviews seem so different from site to site?

Ratings vary a lot by platform: PissedConsumer's rated reviews average 2.3/5, SmartCustomer shows 4.3/5, and ComplaintsBoard shows an aggregate 4.2/5 with most of its 21 complaints marked resolved. Older complaints (2007-2012) largely trace to a documented dispute among competing eBay metaphysical sellers; newer ones describe specific paid-service and refund disputes. Reading a platform's actual review text, not just its star average, gives a clearer picture than any single number.