Cooluli Customer Reviews & Contacts

The CPSC recall 26-685 covers 10-Liter and 15-Liter Cooluli minifridges with an internal power supply and two power inputs (AC and DC) on the back, in the Infinity, Classic, Glow Beauty and Vibe Series, with batch numbers 1535 through 1545 and 1200000 through 1202080. The cord has no brick adapter. The model and batch numbers are on a label inside the door, and Cooluli's Contact page says the number can also be underneath the unit. On the recall form, enter only the numbers of a batch starting with PO, only the numbers before a dash, and the model in capitals instead of the batch if the model starts with K. Cooluli's recall page says units with an external power supply are not included.

The CPSC says the electrical switch can short circuit, posing fire and burn hazards, and that Cooluli received at least 19 reports of smoking, sparking, burning, melting, overheating or fires, with more than $80,000 in property damage and one smoke inhalation injury.

Stop using the unit and open the recall form at form.typeform.com/to/JtBuxBdf. Enter your contact and shipping details, batch number, model number and order ID. If the form says the unit is eligible, unplug it, cut the power cord, upload a photo of the cut cord and a photo of the model and batch label, and wait for the confirmation message. Cooluli then reviews the submission and contacts you about shipping the free kit, which the CPSC describes as a replacement DC power cord and a permanent sticker to cover the AC port. Questions go to (718) 834-5312 or [email protected]. If the unit has already caused a fire or damage, photograph it and get legal advice before cutting the cord.

The CPSC notice lists the remedy as "Replace": a replacement power cord and a sticker. It does not mention a refund. The CPSC says these units were sold through October 2024, which puts them outside Cooluli's 45-day return window and one-year warranty if bought in that period. Owners who bought on Amazon.com also go through Cooluli for the remedy, since the CPSC directs consumers to contact Cooluli.

Cooluli's returns page says items can be returned or exchanged "within 45 days of purchase" in new and unused condition with original packaging and all components; missing components or damaged packaging "may be subject to a 15% restocking fee". The customer pays return shipping: ship it yourself and receive credit for 100% of the purchase price, or use Cooluli's prepaid label and have its cost deducted. Start a return through the chat widget on cooluli.com or at [email protected].

Cooluli's page describes a one-year warranty from the purchase date for manufacturer defects or workmanship, resolved by free replacement. Exclusions listed include products Cooluli determines, at its sole discretion, have no material or workmanship defect, along with misuse, alteration, excessive wear, improper care or storage, and purchases from secondhand or unauthorized sellers. The warranty page does not mention registration, but the Contact page says registering activates the one-year warranty, so register to be safe.

For orders, returns and warranty claims, use the chat widget on cooluli.com, [email protected] or (718) 834-5312. For the recall, use the form linked from cooluli.com/pages/product-notices-recalls, [email protected] or the same phone number.

The CPSC names Lisse USA LLC of Brooklyn, New York as the importer of the recalled minifridges, which were sold from January 2019 through October 2024. Cooluli's recall page says MM Products, the owner of JoyJolt, took over the Cooluli brand from Lisse USA. MM Products' April 2025 announcement names the seller as Lisse Inc.; neither document explains how the two names relate. Recall claims go to Cooluli, not to Lisse USA.

The CPSC has a Recall Complaint form (cpsc.gov/form/recall-complaint-form) for problems with a recall and SaferProducts.gov for reporting product incidents. You can also contact Cooluli directly at (718) 834-5312 or [email protected].

Cooluli is a Brooklyn mini fridge brand dating to 2016 that sells on cooluli.com and through retailers including Amazon and Best Buy, and MM Products Inc., the owner of JoyJolt, announced its purchase in April 2025. The CPSC announced recall 26-685 of about 250,000 older 10-liter and 15-liter units in August 2026 over fire and burn hazards. The BBB shows an A+ rating, no accreditation and 0 complaints in the last 3 years. Trustpilot shows 2.8 out of 5 from 3 reviews on an unclaimed page, and says they may not be representative. An August 2025 reviewer used the word scam about a fridge that kept switching off and emails that went unanswered and then bounced; another that month objected to buyer-paid return shipping, and a review posted six days after the August 2026 recall announcement says a submitted recall form had not been answered. A buyer can compare Cooluli's 45-day return and one-year warranty terms before ordering, and owners of older 10-liter and 15-liter units can check their batch on the recall form.

The website names its operator as Cooluli USA, 1449 37th Street, Suite 213, Brooklyn, with the phone number (718) 834-5312, and MM Products Inc. announced that it bought the brand from Lisse Inc. in April 2025. The record a buyer can check includes a BBB profile (A+, not accredited, 0 complaints in the last 3 years), a Trustpilot page with 2.8 out of 5 from only 3 reviews, and CPSC recall 26-685 on older 10-liter and 15-liter units. Two August 2025 Trustpilot reviews report trouble reaching support by email and a unit that kept switching off. Purchases from secondhand or unauthorized sellers fall outside Cooluli's one-year warranty, and the warranty page does not define an authorized seller, so buy from cooluli.com or a retailer named on its product registration form, such as Amazon, Best Buy or Walmart.com, and keep proof of purchase.

The Cooluli customer service phone number is (718) 834-5312, with live agents Monday through Friday, 8am to 8pm Eastern, according to its Contact page; the CPSC lists the same number for recall questions, 8am to 5pm Eastern. The customer service email address is [email protected], and recall questions go to [email protected]. The site also has a chat widget at the bottom right of the page.

MM Products Inc., the Brooklyn owner of JoyJolt, announced on April 25, 2025 that it had acquired Cooluli from Lisse Inc. The announcement names Martin Mittelman as CEO of MM Products. Cooluli's About page names no founder or chief executive of its own, and the website's Terms still name Cooluli USA as operator.

Cooluli does not name a corporate office. Its Terms and Privacy Policy give 1449 37th Street, Suite 213, Brooklyn, New York, with ZIP 11233; the BBB lists the same address with ZIP 11218, the ZIP business directories use for that building. The Contact page lists no mailing address. Returns and warranty claims start through the chat widget or [email protected], not by mailing that address.

To stop an order, call (718) 834-5312 or email [email protected] at once; orders are processed within two business days, and Cooluli's published policies set out no separate cancellation procedure. After delivery, an item in new and unused condition can come back within 45 days of purchase; Cooluli credits 100% of the purchase amount if you pay return shipping yourself, or deducts the cost of its prepaid label. Missing components or damaged packaging may bring a 15% restocking fee. The CPSC lists the recall remedy as a replacement cord and sticker and does not mention a refund.

UniCourt's docket listing shows a federal lawsuit naming Cooluli: Westfield Insurance Company v. Cooluli, No. 1:22-cv-00327, filed June 7, 2022 in the U.S. District Court for the Southern District of Ohio and classed as a personal property tort. It predates the recall by four years, and the CourtListener docket shows a notice of voluntary dismissal and the case closed on October 5, 2022. CPSC recall 26-685 is a voluntary safety recall, not a lawsuit or a finding of liability, and neither the CPSC notice nor Cooluli's recall page mentions a lawsuit or class action. Some law firms, including Johnson//Becker, advertise that they are accepting injury cases over these minifridges, which is not the same as a filed case. Cooluli's website Terms send disputes "arising out of or concerning" those Terms to binding arbitration and say class actions are not permitted; whether they reach a purchase at another retailer or an injury claim is a question for a lawyer. Owners with property damage or an injury should keep photos and proof of purchase, take legal advice before cutting the cord on a damaged unit, and report the incident at SaferProducts.gov.

The BBB lists 3 customer reviews and 0 complaints in the last 3 years. Trustpilot shows 2.8 out of 5 from 3 reviews, two at 1 star and one at 2 stars. Two from August 2025 concern support email, a unit that switched off and return shipping costs; one posted six days after the August 2026 recall announcement says a submitted recall form had not been answered. Separately, the CPSC says Cooluli received at least 19 reports of its recalled minifridges smoking, sparking, burning, melting, overheating or catching fire.