Comfrt Reviews, Complaints & Contacts

Contacts

• Official websitecomfrt.com ↗

Customer service & general contact

• Customer contact formcomfrt.com/content/contact ↗
• General email[email protected]

Privacy requests

• Privacy requests, not monitored for orders[email protected]
• Arbitration opt-out letter (Terms of Service)[email protected]

Is Comfrt Legitimate?

BBB, Trustpilot

Legal name

Comfrt LLC

Business type

Online seller of weighted hoodies, loungewear and blankets

Website

comfrt.comSource: Comfrt official website, checked 2026-10-28

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

What BBB and Trustpilot Show

BBB. BBB lists Comfrt in its Clothing category under Moreland, Georgia, and rates the business F. Comfrt is not BBB accredited. BBB shows 81 complaints in the last 3 years, 27 of them in the last 12 months, and gives failure to respond to 78 complaints as one of the reasons for the rating. The 20 customer reviews on the BBB page average 1 out of 5 stars.

Trustpilot. The comfrt.com page is claimed by the company and shows a score of 4.4 across 12,652 reviews, about 7,000 of them from the last 12 months. Trustpilot notes that Comfrt invites its customers to leave reviews and has not replied to negative reviews. Five-star reviews make up 84% of the total and one-star reviews 12%.

The two sources measure different things: BBB counts complaints filed with it, while Trustpilot collects reviews from customers, whom Comfrt invites to post them. Their figures are not added together.

No published complaint reports are currently linked to this profile.

Late or Missing Order: What Comfrt's Policies Say

Processing and shipping times (Shipping Policy, USA). The policy says: "We aim to process orders placed before 11am PT (Mon-Fri) within 24 hours." Orders placed after 11am PT, or on weekends or holidays, "are processed the next business day, usually within 48 hours."

• Standard Shipping: "Estimated delivery: 3–6 business days"; free on orders of $99 and over, otherwise $9.95.
• Express Shipping (2-Day): "Estimated delivery: 2 business days" after the order leaves the warehouse; $15.95. The policy says USA PO Boxes are "Currently not supported for Express Shipping."

You are emailed a tracking link when the order ships; the order-tracking page is at comfrt.com/content/tracking and asks for your order number.

Pre-orders (Pre-Order Policy). You are charged at the time of purchase. The shipping date shown on the product page and in the confirmation email "is an estimate, and is not a guaranteed date of delivery or receipt" and is "subject to change based on production, supplier availability, or other unforeseen circumstances." The policy also says:

• "Should an item or items not be shipped within 14 days after the original estimated shipment date, you may request a cancellation of the affected item(s) for a refund to your original method of payment by filling out our Contact Form."
• If you cancel because of a delay, or Comfrt cancels, "you will receive a full refund to your original payment method. Refunds will be processed within 14 business days of the cancellation."
• Within 15 minutes of checkout you can change your email or shipping address or cancel the order; the policy says a card refund can take up to 7 business days to appear, and gift card purchases go back to the gift card within 24 hours. After that window, "you have 7 days from the date the order was placed to request a refund on your pre-order," through the Contact Form.
• Comfrt can cancel delayed pre-orders at any time, and if it cannot fulfill an order, the policy says a full refund is processed automatically.
• Comfrt "will provide updates via email" about pre-order status, and "is not liable for any losses or damages resulting from delays in shipment."

What to do. Check the tracking page, then use the contact form at comfrt.com/content/contact with your order number. For a pre-order that has passed its estimated date by more than 14 days, ask for the cancellation and refund the policy describes and keep a copy of the request. The Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule covers most goods ordered online: if a seller cannot ship on time it "must seek the customer's consent to the delayed shipment" and offer the option to "cancel the buyer's order and receive a prompt refund," and a required refund is due "within seven working days after the order is cancelled." If the seller does not respond, see the dispute steps on this page.

US Returns, Exchanges and Store Credit

The US Returns page states three terms at the top: "Return Window: 30 days from delivery," "Return Options: Exchange or Store Credit" and "Refunds: Not offered at this time."

• Conditions: "Items must be in new condition — unworn, unwashed, and free of stains, pet hair, or scent." Tags and hygienic liners must be attached. Items returned in non-sellable condition "will not qualify for credit or exchange." Final Sale items are not accepted for return.
• Timing: once the return reaches the warehouse, "your exchange or store credit will be issued within 7 days." Store credit is a Comfrt Gift Card sent by email that "never expires."
• Cost: "There are no return shipping fees for any domestic returns." "Original shipping costs are non refundable."
• Exchanges: processed "at the discounted amount paid for each item"; if the requested item is out of stock "you'll automatically receive store credit"; orders beginning "EXC" can only be returned for a gift card.
• How: returns are "accepted only through our Returns Portal" using the order number and zip code; items sent outside that process "may be delayed or ineligible for exchange."
• Damaged or incorrect items: use the Contact page "within 5 days of delivery" with photos of the item, the packaging and the shipping label or SKU; "reports made after 5 days or without required images may not be approved," and resolutions are "at the sole discretion of Comfrt."

The page explains the no-refund choice this way: returned items "can't always be resold as new," so the company chose exchanges and store credit "without raising prices to cover the high cost of processing returns."

International orders. A separate International Returns page applies to non-US orders. It says eligible items "can be returned for a refund or store credit," with "14 days from delivery" listed for a refund to the original form of payment, and that international customers cover the return shipping cost. Check that page if the order shipped outside the United States.

If Comfrt Does Not Resolve It

• Write to the company first. Use the contact form at comfrt.com/content/contact and quote your order number. The Privacy Policy lists [email protected] only for privacy requests and says that inbox "is not monitored for order or customer service related inquiries."
• Card dispute. If you paid by credit card and the goods never arrived, or arrived wrong, damaged or not as described and Comfrt has not fixed it, you can dispute the charge with your card issuer: the Federal Trade Commission lists charges for things "you didn't accept or weren't delivered as agreed" among billing errors. Send the billing-error letter "so that it reaches the issuer within 60 days after the first bill with the error was sent to you," to the address for billing inquiries, and attach your order confirmation, photos and messages with Comfrt. Debit cards and payment apps have different rules, so ask the issuer.
• Arbitration clause. The Terms of Service section "Dispute Resolution – Mandatory Arbitration and Class Action Waiver" says disputes are submitted to binding arbitration before a single arbitrator administered by the American Arbitration Association under its consumer rules, and that the arbitrator "may not hear class or representative claims." It says: "You may opt out of arbitration within 30 days of the date that you purchased a product or service through Comfrt's website by sending a letter to: Comfrt LLC Attn.
  More detailShow less

  Legal Department, [email protected]," stating your name, the product and your intent to opt out. The Terms give no postal address for this notice, only that email address, so send it there within the 30 days and keep a copy of the sent message. If you bought more than 30 days ago, that window has passed. The clause says the arbitrator follows Florida law to the extent consistent with the Federal Arbitration Act. It also carves out two exceptions: Comfrt may sue in Florida courts over its intellectual property, and representative claims for public injunctive relief under California consumer laws follow separate rules set out in the clause. The AAA Consumer Arbitration Rules it names include a small claims option (Rule R-9): a claim within a small claims court's limits can be taken to that court instead of arbitration.

• Government and BBB routes. You can report an order problem to your state attorney general or state consumer protection office (USA.gov lists them by state at usa.gov/state-consumer), to the FTC at ReportFraud.ftc.gov, and to BBB by filing a complaint on the company's BBB profile. These reports do not replace a card dispute, which has its own deadline.

Lawsuits Naming Comfrt

Court records

Federal court dockets include the following lawsuits naming Comfrt as a defendant, filed between February 2025 and March 2026. The claims in each are allegations, and none of the cases has ended in a judgment against the company.

Court & Public Records

What Comfrt Sells

Comfrt sells hoodies, sweatpants, loungewear, blankets, pillows, kids' clothing, pet items, athleisure and accessories through comfrt.com. Its site describes the hoodies as "slightly weighted," and a footer disclaimer on the site says the hoodies are "not a substitute for professional medical advice or treatment" and that claims about anxiety are "based on personal belief and experiences from our customers, and have not been proven or studied in clinical trials."

The website is operated by Comfrt LLC, per its Privacy Policy; the Terms of Service call the operator "COMFRT". It sells through comfrt.com and, per its Shipping Policy, ships worldwide. Two policies matter most when an order goes wrong: pre-orders carry an estimated, not guaranteed, shipping date, and US returns are exchanged or credited as a gift card rather than refunded.

Frequently Asked Questions