Coinbase

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Contacts

• Official website: https://www.coinbase.com/
• Coinbase, Inc. phone listed in the User Agreement for reporting unauthorized transactions and compla: (888) 908-7930 1 complaint mentions this number
• Help Center (support chat and cases): https://help.coinbase.com/
• Formal complaint form instructions (U.S.): https://help.coinbase.com/en/coinbase/other-topics/other/how-to-send-a-complaint
• Security incident questions and reward-fund tips (2025 data theft incident): [email protected]
• Shareholder communications (SEC filings): [email protected]

Locations

Coinbase complaints: who to contact and how to escalate

Coinbase runs its U.S. consumer platform through Coinbase, Inc. The routes below come from Coinbase's own User Agreement (last updated July 22, 2026) and help center pages as opened on October 14, 2026.

• First contact. The help center's “Contacting Coinbase Support” page says support is offered “through chat, phone, email, and by mail during business hours,” with options at the bottom of the page for chatting with Support or requesting a call. The User Agreement (section 3.6) also gives a phone number, (888) 908-7930, for reporting an unauthorized or incorrect transaction “as soon as possible.”
• Mail. The support page gives a U.S. mail route: write your questions clearly, address an envelope to 228 Park Ave S #23008, New York, NY 10003, and send it through the United States Postal Service.
• Unauthorized activity. The help article “Report an unauthorized transaction” says to report it “on your bank or Coinbase account/statement immediately” and to contact local authorities immediately if a third party has removed funds. To report, verify the transaction is not a “recurring buy”, confirm it is not a charge reversal, make sure the account is locked, gather details, then contact Support. The User Agreement adds that “Reporting an unauthorized transaction does not guarantee Coinbase will be able to reverse the transaction or reimburse you for the transaction.”
• Lock a compromised account. The help article “Lock or unlock your compromised account” says locking signs you out of all devices; while locked you can sign in and contact support but cannot trade, transfer crypto or change settings. After unlocking, “crypto sends are paused for 24 hours.”
• Restricted or disabled account. The article “Resolve your account restriction” lists reasons such as suspected malicious activity, a problem during account recovery, or your own request, and says restriction review “typically takes up to 10 business days. Some individual cases may take longer.” Separately, section 6.10 of the User Agreement says Coinbase “may suspend, restrict, or terminate your access to any or all of the Coinbase Services, and/or deactivate or cancel your Coinbase Account(s), with immediate effect for any reason at its sole discretion and is under no obligation to disclose the details of its decision.”
• Service disruption, July 14, 2026. Coinbase's own postmortem says the disruption “affected transfers, card transactions, and onchain services,” that the degraded state “lasted approximately 50 minutes, with residual delays as queued transactions processed afterward,” that it was caused by a misconfiguration during a routine configuration update, and that “at no point were customer funds at risk.” These are the company's statements.
• Formal complaint. The User Agreement (section 7.2) says that if support cannot resolve a dispute you agree to use the Formal Complaint Process, via the complaint form or by mail, before filing arbitration or a small-claims action. It says the process “is completed when Coinbase responds to your complaint or forty-five (45) business days after the date we receive your complaint, whichever occurs first.”
• Coinbase One cancellation. The Coinbase One billing article gives the cancellation path: sign in, on the mobile app select the Menu icon and choose Coinbase One (on a browser, select Coinbase One in the navigation bar), then “Select Manage, then choose Cancel membership.” It says that on cancellation you keep benefits “until the end of your billing cycle,” that Coinbase does “not offer refunds for annual premium plans,” and that refunds “may be considered in select situations” only if you traded less than $100 (Preferred and Premium) or $25 (Basic) during the billing cycle and the payment has cleared. It also says to allow up to 8 days for a payment to clear before asking for a refund.
• Close the account. The help article says closing is “permanent and irreversible,” that balances must be cashed out first, and that Coinbase One must be cancelled to stop subscription fees.

Impersonation calls. The help center's incident page says Coinbase “will never call from an unknown number” and will never ask for a password or two-factor code, or tell you to move funds by phone or text; its instruction is to hang up. Use only contact routes you reach from the official Help Center.

Outside Coinbase. The User Agreement's state disclosures list state regulators for unresolved money-transmission complaints, for example the California Department of Financial Protection and Innovation and the Minnesota Department of Commerce. The CFPB also accepts complaints about financial products (consumerfinance.gov/complaint). If a crypto theft is suspected, Coinbase's account-protection page asks for a police report and a report filed with the Internet Crime Complaint Center (IC3). Keep case numbers, dates and screenshots of support chats.

Regulator and government actions: NYDFS, SEC, state securities regulators and state attorneys general

Each entry says what the agency's or court's own document says. An agency action records what an authority alleged or the company agreed to; allegations are not findings.

• New York DFS, January 4, 2023 (Coinbase, Inc.). The NYDFS press release says Coinbase “will pay a $50 million penalty” for compliance failures that violated the New York Banking Law and DFS virtual currency, money transmitter, transaction monitoring and cybersecurity regulations, and that Coinbase “has agreed to invest an additional $50 million in its compliance function over the next two years.” DFS says it found the anti-money-laundering program “inadequate for a financial services provider of Coinbase's size and complexity” and that by late 2021 there was a backlog of over 100,000 unreviewed transaction monitoring alerts. DFS says it installed an Independent Monitor in early 2022 and that the consent order extends the monitor for an additional year.
• SEC, June 6, 2023 to February 2025 (Coinbase, Inc. and Coinbase Global, Inc.). The SEC charged Coinbase with operating as an unregistered national securities exchange, broker and clearing agency and with an unregistered offering through its staking program (allegations in the SEC's complaint; Coinbase disputed them). On February 27, 2025 the SEC announced a joint stipulation to dismiss the action, stating the dismissal rests on its judgment about its regulatory approach, “not on any assessment of the merits of the claims alleged in the action.”
• State securities regulators, staking (2023 to 2025). Coinbase's Form 10-Q for June 30, 2026 says that in June 2023 regulators in Alabama, California, Illinois, Kentucky, Maryland, New Jersey, South Carolina, Vermont, Washington and Wisconsin initiated actions alleging state securities law violations over staking; that in July and October 2023 Coinbase agreed with California, New Jersey, South Carolina, Wisconsin and Maryland that customers there could not stake new funds pending final adjudication; and that Alabama, Kentucky, Illinois, South Carolina and Vermont “dismissed, vacated, rescinded, and/or withdrew” their actions in March and April 2025. Coinbase says it disputes the claims.
• Oregon Attorney General, April 18, 2025. Oregon sued Coinbase in Multnomah County Circuit Court under the Oregon Securities Law, alleging it encouraged and helped the sale of unregistered cryptocurrencies to Oregonians. Coinbase removed the case to federal court on June 2, 2025; see the litigation section for the docket history.
• Nevada Gaming Control Board, February 2, 2026 (Coinbase Financial Markets, Inc.). The Board's press release says it filed a civil enforcement action in the District Court for Carson City asking for a declaration and injunction to stop Coinbase “from offering unlicensed wagering in violation of Nevada law,” describing Coinbase's “event contracts.” The Board's own timeline lists a temporary restraining order on February 5, 2026 and a state-court injunction on March 26, 2026 barring Coinbase from offering the prohibited event contracts in Nevada.
• New York Attorney General, April 21, 2026 (Coinbase Financial Markets, Inc.). The Attorney General's press release says the office sued Coinbase and Gemini over their prediction markets, alleging they are “illegal, unlicensed gambling operations,” that neither holds a license from the New York State Gaming Commission, and that the platforms are open to users aged 18 to 20. The office asks for forfeiture of profits, restitution and fines of three times the profits. BBB's profile describes the case as pending.

Newest events checked on October 14, 2026. Coinbase's Form 8-Ks filed September 2 and October 2, 2026 are listed under Item 5.02 (director and officer matters). No additional action beyond those listed above appeared in the sources opened for this page on that date (the SEC, NYDFS, Oregon DOJ, New York Attorney General and Nevada Gaming Control Board pages cited here, Coinbase's Form 10-Q and 8-K list, and the CourtListener dockets); this is not a search of every federal or state agency.

About Coinbase: who operates it

Coinbase Global, Inc. is the publicly traded parent (Nasdaq: COIN). Its Form 10-K for 2025 says it was “initially incorporated in May 2012 as Coinbase, Inc., a Delaware corporation,” that Coinbase Global, Inc. became the holding company in 2014, and that “In December 2025, Coinbase Global, Inc. converted to a Texas corporation.” The filings say “We are a remote-first company. Accordingly, we do not maintain a headquarters”; the New York address on the cover is given “solely for the purpose of satisfying the Securities and Exchange Commission's request.”

The User Agreement's counterparty for U.S. customers is Coinbase, Inc. Other entities named in the filings include Coinbase Financial Markets, Inc. (a futures commission merchant that, per the 10-K, began offering event contracts in December 2025) and Coinbase Custody Trust Company, LLC (cold-storage custody). Which entity is involved matters: the regulator and court matters above name Coinbase, Inc., Coinbase Global, Inc. or Coinbase Financial Markets, Inc. individually.

What customers hold. The help center's insurance article says Coinbase is “not an FDIC-insured bank” and that cryptocurrency is “not insured or guaranteed by or subject to the protections of” the FDIC or SIPC. It says the company's crime insurance covers a portion of digital assets against theft but that the policy “does not cover any losses resulting from unauthorized access to your personal Coinbase account(s) due to a breach or loss of your credentials.” U.S. dollar balances may be held as cash in pooled custodial accounts that may qualify for pass-through FDIC insurance up to the per-depositor limit, or in permitted investments, subject to the article's conditions.

Fees. The pricing and fees disclosure says that buy and sell orders include a spread, that simple limit orders carry a separate limit-order execution fee “equal to 1% of the amount you trade,” that a Coinbase fee “may” be 1.875 percent (varying by payment method), and that fees “are subject to change.” Fees are shown in the trade preview before an order is submitted.

Coinbase complaint counts at BBB, CFPB and Trustpilot (as displayed on October 14, 2026)

Four separate records follow. Each has its own rules and time window, so the numbers are shown side by side and never combined.

• BBB (Coinbase, Inc, San Francisco, CA). BBB Accredited Business, rating A+. The complaints tab shows 2,989 total complaints in the last 3 years and 433 filed in the last 12 months. The reviews tab shows 1.15 out of 5 stars, “Average of 310 Customer Reviews.” The profile carries a government-action alert about the 2026 New York Attorney General lawsuit and says a review of complaints was completed in August 2026. BBB's raw page data gives accredited 2025-11-25, file opened 2013-09-12, business start 2011-07-02 and incorporated 2013-04-02.
• CFPB Consumer Complaint Database (company name “Coinbase, Inc.”). 9,739 complaints received since August 15, 2014, the latest on September 29, 2026; 1,047 were received from October 12, 2025 to the date of the query. By product across all years: money transfer, virtual currency, or money service 9,204; checking or savings account 266; credit card 96; credit card or prepaid card 91; prepaid card 23; debt collection 16. The most frequent issue labels were “Fraud or scam” (2,376), “Other transaction problem” (2,167) and “Money was not available when promised” (2,085). Company responses across all years: closed with explanation 7,792; closed with monetary relief 1,930; closed with non-monetary relief 4; closed 2; in progress 11. The database shows 9,697 timely responses and 42 not timely. Database entries are consumer-submitted and are not verified findings.
• Trustpilot (coinbase.com). 4.0 rating from 23,247 reviews, 3,823 of them in the last 12 months. The star split shown is 5-star 45 percent and 1-star 43 percent, with 4-star 7, 3-star 2 and 2-star 3 percent. The profile is claimed (since November 2016) and labelled “Paid Trustpilot subscription”; the page carries a “Merged reviews and profile” notice saying the profile was merged with one or more other Trustpilot profiles belonging to this company, so the count includes reviews first posted on those profiles. Trustpilot says it does not fact-check reviews.
• usacomplaints.com archive. Searches of the offender field, titles and text for “Coinbase” and “Coin base” on October 14, 2026 returned no approved complaint, so no complaint themes are listed here.

BBB counts complaints and reviews filed with BBB, the CFPB database holds complaints about financial products, and Trustpilot is an open review platform; the three cover different periods and are not comparable.

Litigation: securities class action, the 2025 data theft incident cases and state suits

Summaries follow Coinbase's Form 10-Q for June 30, 2026 (Note 20), Form 10-K for 2025, and the public dockets named. Claims described are allegations unless a court or settlement says otherwise.

• Underwood et al. v. Coinbase Global, Inc. (S.D.N.Y., No. 21-cv-08353). A putative class action filed in October 2021 alleging violations of the Exchange Act and Securities Act and of several state statutes. Per the 10-Q: federal claims were dismissed on February 1, 2023; on April 5, 2024 the Second Circuit affirmed the Exchange Act dismissal and reversed as to the Securities Act and state claims; the district court denied judgment on the pleadings on February 7, 2025; and “On July 30, 2026, the District Court granted summary judgment for defendants on all claims relating to the majority of transactions at issue,” with claims about “the surviving subset of transactions” proceeding to further discovery. Coinbase says it disputes the claims.
• In re Coinbase Customer Data Security Breach Litigation (S.D.N.Y., No. 1:25-md-03153, Judge Edgardo Ramos). Consumer cases over the 2025 data theft incident were transferred and consolidated under a Judicial Panel on Multidistrict Litigation order dated August 7, 2025. The docket shows that Coinbase filed a motion to compel arbitration and stay proceedings on February 24, 2026, attaching user agreements, and that plaintiffs moved on May 1, 2026 to compel arbitration-related discovery; entries through August 31, 2026 show notices of voluntary dismissal by some plaintiffs and no ruling on arbitration. A motion to compel arbitration is a request, not a finding on the merits.
• SEC v. Coinbase, Inc. et al. (S.D.N.Y., No. 1:23-cv-04738). See the regulator section: filed June 6, 2023; dismissed on joint stipulation in February 2025 without any assessment of the merits.
• State of Oregon v. Coinbase (D. Or., No. 3:25-cv-00952). Removed from Multnomah County on June 2, 2025. The docket shows a Magistrate Judge's findings and recommendation dated September 12, 2025 that the State's motion to remand be granted, objections by Coinbase, and, after agreed stays, a January 2, 2026 order treating the objections as moot with leave to renew; joint status reports followed in 2026, the latest filed September 16, 2026.
• Prediction-market suits (2026). Nevada (Carson City state court) and New York (New York County Supreme Court) actions are described in the regulator section. The Ninth Circuit's August 28, 2026 opinion in a separate case against another market operator is not a ruling in a Coinbase case.

What the filings say about the data theft incident. The 10-K says that “a threat actor improperly obtained information about certain customer accounts and internal documentation,” that no passwords or private keys were compromised, and that in 2025 Coinbase paid “$311.2 million of cash related to the Data Theft Incident, comprising voluntary customer reimbursements and direct legal costs,” and continues to face “ongoing litigation” and “governmental investigations and regulatory scrutiny.”

Arbitration terms. The User Agreement's Appendix 5 requires binding individual arbitration of most disputes and includes a class action and jury trial waiver, with exceptions that include small-claims matters, intellectual property and securities-law claims, and a pre-filing Formal Complaint requirement. Read it before filing anything.

Is Coinbase Legitimate?

Coinbase Global, Inc. files annual and quarterly reports with the SEC (Form 10-K for 2025 filed February 12, 2026; Form 10-Q for the quarter ended June 30, 2026 filed July 30, 2026). The 10-K describes Coinbase as a money services business registered with FinCEN and says that Coinbase, Inc. and Coinbase Custody Trust Company, LLC are periodically examined by regulators, including NYDFS and the states in which they hold money transmission licenses. The User Agreement's licenses page and state disclosures list the state licenses; this page did not independently audit each state registry.

The page also records the regulator orders and open matters described above, the 2025 data theft incident disclosed on Form 8-K on May 15, 2025, and the counts shown by BBB, the CFPB and Trustpilot. Those sources describe different things and are not combined into one measure.

Court & Public Records

Company Relationships

• Affiliated with: Coinbase, Inc.
• Affiliated with: Coinbase Financial Markets, Inc.
• Affiliated with: Coinbase Custody Trust Company, LLC

Frequently Asked Questions