Independent profile. Not owned, sponsored or endorsed by CAVA.

CAVA Reviews, Complaints & Contacts

CAVA is a fast-casual Mediterranean restaurant chain operated by CAVA Group, Inc., headquartered in Washington, D.C., which reports 476 restaurants in 29 states and D.C. as of July 12, 2026. This page shows where to take a problem, the company help-center rules on orders, gift cards and Rewards, BBB and Trustpilot figures as displayed on 2026-10-20, and two consumer lawsuits over PFAS in packaging and a related insurance-coverage action, which the company says were settled and dismissed in April 2024.

REVIEWS & COMPLAINTS0none submitted to USAComplaints yet · see external reviews
WEBSITEcava.com
HEADQUARTERSWashington, DC
PROFILE CHECKED2026-10-20
Submit a Complaint Official website ↗

Contacts

PhoneAddress

Customer service & general contact

Corporate & press

Reference numbers (not support lines)

VERIFIED

Locations

  • Headquarters14 Ridge Square NW, Suite 500 Washington DC 20016
EDITORIAL

Is CAVA Legitimate?

BBB, Trustpilot

Legal name
CAVA Group, Inc.
Founded
2011
Business type
Fast-casual Mediterranean restaurant chain operated by CAVA Group, Inc., a Delaware corporation headquartered in Washington, D.C. and listed on the New York Stock Exchange (CAVA), with 476 CAVA restaurants in 29 states and D.C. as of July 12, 2026 per its
Website
cava.comSource: checked 2026-10-20
Headquarters
Washington, DCSource: 10-K cover page: address of principal executive offices, checked 2026-10-20

CAVA Group, Inc. files annual and quarterly reports with the U.S. Securities and Exchange Commission (10-K for the fiscal year ended December 28, 2025; 10-Q for the quarter ended July 12, 2026), lists its principal executive offices at 14 Ridge Square NW, Suite 500, Washington, DC 20016, and trades on the New York Stock Exchange as CAVA. It reports 476 CAVA restaurants as of July 12, 2026. The litigation described on this page is disclosed by the company in its filings. Complaint figures from BBB and Trustpilot are shown in the complaint record section and relate to a single restaurant's BBB file and an unclaimed Trustpilot profile respectively.

EXTERNAL SOURCE

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

BBBSingle-store BBB listing 'CAVA', 5601 Brodie Ln Ste 1525, Austin, TX
1 complaint · BBB business grade C+
Trustpilot
24 reviews · TrustScore 3.5 / 5
EDITORIAL

Complaint record: BBB, Trustpilot and this site's archive

Figures on this page are as displayed on 2026-10-20 and are not combined with each other.

  • BBB: BBB lists CAVA restaurants individually. The Austin, TX listing 'CAVA' (5601 Brodie Ln Ste 1525) shows 'NOT BBB Accredited', a C+ rating whose stated reason is 'Failure to respond to 1 complaint(s) filed against business', and '1 complaint in the last 3 years. 1 complaint in the last 12 months'; its complaints tab shows the complaint with status 'Unanswered'. This is a single restaurant's file, not a company-wide record.
  • Trustpilot: the profile for cava.com shows 3.5 from 24 reviews, 'Unclaimed profile', and states that Trustpilot does not fact-check reviews. At least one displayed review concerns a restaurant in Galway, so the set may include other businesses.
  • CFPB: not applicable; CAVA is a restaurant company, not a financial-product provider.
  • Packaged-dip recall record: the FDA food enforcement database (openFDA, queried 2026-10-20 for recalling firm 'cava') returns one record: recall F-1401-2023, recalling firm 'Cava Foods LLC', Laurel, MD; product 'Cava Spicy Hummus UPC 89832800227 Net Wt. 8oz'; reason 'Undeclared sesame'; classification 'Class I'; 'Voluntary: Firm initiated'; initiated 2023-07-15; 'Distributed nationwide'; status 'Terminated'. CAVA Group's 10-K places a production facility in Laurel, Maryland.
  • Data breach, FTC or state attorney general action: none appeared in openFDA, SEC filings since July 2026 or CourtListener case captions on 2026-10-20.
  • This site's archive: No published complaint reports are currently linked to this profile. Archive posts that mention 'Cava' concern unrelated businesses, such as a lens-repair product maker, and are not linked here.

Had an experience with CAVA? Tell other people what happened.

Submit a Complaint
EDITORIAL

CAVA complaints: where to take a problem

This page was checked on 2026-10-20. CAVA's help center (support.cava.com) was readable that day; the main site cava.com returned a Cloudflare 'Sorry, you have been blocked' page to our automated browser, so pages on cava.com itself were not read. Keep receipts, order numbers and screenshots of the problem.

  • CAVA app or website orders: the help center article 'Who do I contact about my delivery order?' (dated May 31 2026) says 'Contact CAVA Support directly' and links to a contact form at support.cava.com.
  • Third-party delivery orders: the same article says 'Contact the delivery platform directly' (it names DoorDash, Uber Eats and Postmates), that third-party platforms handle 'Order tracking & delivery issues', 'Payment & refund processing', 'Driver communication' and 'Order modifications', and adds: 'CAVA may have limited ability to assist with third-party platform orders.'
  • Changing or cancelling an order: the help center says 'Unfortunately, we cannot modify or cancel orders once they've been placed' and asks customers to send a message with the order details and what they need help with.
  • Rewards points: the help center says points 'expire 180 days after your last qualifying purchase if you don't make another purchase within that period' and that 'Points cannot be earned on orders placed through third-party delivery services.'
  • Gift cards: CAVA's fiscal 2025 10-K says 'Gift cards do not carry an expiration date; therefore, customers can redeem their gift cards for products indefinitely and the Company does not deduct non-usage fees from outstanding gift card balances.' The help center says gift cards can be used at any CAVA restaurant, online at CAVA.com and on the CAVA mobile app.
  • Allergens: the help center says 'because we share kitchen preparation areas, we cannot guarantee that any menu item is allergen-free' and asks customers to inform their server of any food allergy.
  • Food safety or illness: your local health department handles restaurant inspections and illness reports.
  • Card charge you do not recognise: contact your card issuer.
  • Unresolved consumer complaint: the Federal Trade Commission (reportfraud.ftc.gov) and your state attorney general accept consumer complaints about businesses.

Corporate contact published in the company's SEC filing: CAVA Group, Inc., 14 Ridge Square NW, Suite 500, Washington, DC 20016, telephone 202-400-2920 (the registrant number, not a customer-service line).

EDITORIAL

Court cases disclosed in CAVA's annual reports

Court records

CAVA's 10-K for fiscal 2024 describes three matters, each stated by the company as settled and dismissed with prejudice in April 2024: two consumer lawsuits over PFAS in packaging and an insurer's related coverage action. These are the company's own descriptions of allegations and outcomes. The 10-K does not state settlement terms; it says: 'The accompanying consolidated financial statements include an immaterial expense for the matters described above.'

More on the lawsuitsShow less
  • Hamman et al. v. Cava Group, Inc. (U.S. District Court, Southern District of California): alleged that certain products were unfit for human consumption because packaging contained allegedly heightened levels of organic fluorine and unsafe PFAS, and that marketing claims about health and sustainability misled consumers. The 10-K says 'Plaintiffs sought, among other relief, compensatory damages in an unspecified amount and medical monitoring.' The company says it settled and the action was dismissed with prejudice on April 15, 2024.
  • GMO Free USA d/b/a Toxin Free USA v. Cava Group, Inc. (Superior Court of the District of Columbia; the 10-K says CAVA was named as a defendant on October 12, 2023): alleged use of PFAS in packaging, synthetic biocides in products and false or deceptive 'healthy' and 'sustainable' marketing. The 10-K says plaintiffs sought relief including that the company refrain from using or sourcing packaging containing PFAS and that it 'add certain product warnings', plus attorney's fees. The company says it settled and the action was dismissed with prejudice on April 16, 2024.
  • Travelers Property Casualty Company of America et al. v. Cava Group, Inc. (filed September 21, 2022 in California state court, transferred to the U.S. District Court for the District of Columbia on February 13, 2024): an insurer sought a declaratory judgment that it was not liable for coverage related to the Hamman PFAS allegations. The company says it settled and the action was dismissed with prejudice on April 17, 2024.

Docket metadata: a CourtListener search on 2026-10-20 lists Hamman as 3:22-cv-00593 (S.D. Cal.), filed April 27, 2022, terminated April 15, 2024, and a Travelers case as 1:24-cv-00441 (D.D.C.), filed February 15, 2024, terminated April 17, 2024, with an earlier C.D. Cal. case 8:22-cv-02063 filed November 9, 2022 and terminated February 13, 2024. The termination dates match the 10-K; docket entries were not read. The GMO Free USA matter is in D.C. Superior Court and was not found in CourtListener.

The same CourtListener search on 2026-10-20 (19 results for the case name 'Cava Group') also lists other individual federal suits naming Cava Group, Inc., filed between 2025 and May 14, 2026 under personal-injury, disability-access and employment codes; their dockets were not reviewed and we do not describe their claims.

The fiscal 2025 10-K note on commitments and contingencies, and the Form 10-Q for the quarter ended July 12, 2026, say the company is involved in various claims and legal actions in the ordinary course of business and that it does not believe its pending proceedings, 'most of which are covered by insurance', will have a material effect. The filings do not name the three matters on this page.

PUBLIC RECORD

Court & Public Records

Hamman et al. v. Cava Group, Inc.

Settled

U.S. District Court for the Southern District of CaliforniaDocket 3:22-cv-00593Source ↗

Settled

CourtListener docket metadata (search, 2026-10-20) matches the termination date; docket entries were not read.

Case details: Hamman et al. v. Cava Group, Inc.Show less

Action alleging PFAS in packaging and misleading health and sustainability marketing. The 10-K says 'Plaintiffs sought, among other relief, compensatory damages in an unspecified amount and medical monitoring' and that CAVA was named as a defendant on April 27, 2022. The company says it settled the matter and the action was dismissed with prejudice on April 15, 2024. Settlement terms are not disclosed; the 10-K says the financial statements 'include an immaterial expense for the matters described above'.

GMO Free USA d/b/a Toxin Free USA v. Cava Group, Inc.

Settled

Superior Court of the District of Columbia, Civil DivisionSource ↗

Settled

Superior Court docket was not read.

Case details: GMO Free USA d/b/a Toxin Free USA v. Cava Group, Inc.Show less

Alleged PFAS in packaging, synthetic biocides in products and false or deceptive 'healthy' and 'sustainable' marketing; plaintiffs sought declaratory and injunctive relief, including that the company refrain from using or sourcing packaging containing PFAS and 'add certain product warnings', and attorney's fees. The 10-K says CAVA was named as a defendant on October 12, 2023. The company says it settled and the action was dismissed with prejudice on April 16, 2024. Settlement terms are not disclosed; the 10-K says the financial statements 'include an immaterial expense for the matters described above'. The D.C.

Travelers Property Casualty Company of America et al. v. Cava Group, Inc.

Settled

Superior Court of California, County of Orange; transferred to the U.S. District Court for the District of Columbia on February 13, 2024Docket 1:24-cv-00441 (D.D.C.); earlier C.D. Cal. 8:22-cv-02063Source ↗

Settled

Insurance coverage action: the insurer sought a declaratory judgment that it was not liable for coverage related to the Hamman PFAS allegations, plus recoupment of legal costs. The company says it settled and the action was dismissed with prejudice on April 17, 2024. This was an insurer dispute, not a consumer case. Settlement terms are not disclosed; the 10-K says the financial statements 'include an immaterial expense for the matters described above'. CourtListener docket metadata (search, 2026-10-20) lists 1:24-cv-00441 (D.D.C.), terminated April 17, 2024, and C.D. Cal. 8:22-cv-02063, terminated February 13, 2024; docket entries were not read.

EDITORIAL

Who operates CAVA

CAVA Group, Inc. states in its annual report for the fiscal year ended December 28, 2025 that it was formed as a Delaware corporation in 2015, that the first CAVA restaurant opened in 2011 in Bethesda, Maryland, and that it is headquartered in Washington, D.C. Its most recent quarterly report (Form 10-Q for the quarter ended July 12, 2026, filed 2026-08-12) says that 'as of July 12, 2026, the Company operated 476 fast-casual CAVA Restaurants in 29 states and Washington, D.C.' The earlier annual report gave 439 restaurants in 28 states and D.C. as of December 28, 2025. The menu features customizable bowls and pitas, and the 10-K says 'We centrally produce our dips, spreads, and certain dressing bases for use in our restaurants while also selling our dips, spreads, and prepared dressings in grocery stores.' Its common stock trades on the New York Stock Exchange under the symbol CAVA.

The 10-K names the principal executive offices as 14 Ridge Square NW, Suite 500, Washington, DC 20016. Restaurant counts are the company's own figures from its filings.

EDITORIAL

Frequently Asked Questions

Who operates CAVA restaurants?

CAVA Group, Inc., a Delaware corporation headquartered in Washington, D.C., which says in its Form 10-Q for the quarter ended July 12, 2026 that it operated 476 CAVA restaurants in 29 states and D.C. as of July 12, 2026 (439 in 28 states and D.C. as of December 28, 2025, per its 10-K).

Where is CAVA headquartered?

The 10-K cover page lists 14 Ridge Square NW, Suite 500, Washington, DC 20016 as the address of principal executive offices. The company says the first CAVA restaurant opened in 2011 in Bethesda, Maryland.

Is CAVA a publicly traded company?

CAVA Group, Inc. common stock trades on the New York Stock Exchange under the symbol CAVA, according to the 10-K cover page.

Was CAVA sued over PFAS in its packaging?

The company's fiscal 2024 10-K describes two consumer lawsuits, Hamman et al. v. Cava Group, Inc. (S.D. Cal.) and GMO Free USA d/b/a Toxin Free USA v. Cava Group, Inc. (D.C. Superior Court), which alleged PFAS in packaging and misleading marketing, and a related insurance-coverage action by Travelers. The company says all three were settled and dismissed with prejudice in April 2024. These were allegations. The 10-K does not state settlement terms and says the financial statements 'include an immaterial expense for the matters described above'.

What does BBB show for CAVA?

BBB lists CAVA restaurants store by store. As displayed on 2026-10-20, the Austin, TX listing is not BBB Accredited, shows a C+ rating citing failure to respond to 1 complaint, and 1 complaint in the last 3 years. It is one restaurant's file, not a company-wide figure.

What does Trustpilot show for CAVA?

As displayed on 2026-10-20, the cava.com profile shows 3.5 from 24 reviews and is unclaimed; Trustpilot says it does not fact-check reviews. At least one displayed review concerns a restaurant in Galway.

How do I contact CAVA about an order?

CAVA's help center (support.cava.com, read 2026-10-20) says for CAVA app or website orders: 'Contact CAVA Support directly', through a contact form at support.cava.com. For third-party delivery orders it says to contact the delivery platform directly and notes that 'CAVA may have limited ability to assist with third-party platform orders.' The SEC filing lists a corporate telephone number, 202-400-2920, which is the registrant number rather than a customer-service line. cava.com itself blocked our automated browser that day.

Can an online CAVA order be cancelled or changed?

The CAVA help center says: 'Unfortunately, we cannot modify or cancel orders once they've been placed.' It asks customers to send a message to support with their order details and what they need help with.

Do CAVA gift cards or Rewards points expire?

CAVA's fiscal 2025 10-K says gift cards 'do not carry an expiration date' and that the company 'does not deduct non-usage fees from outstanding gift card balances'. The help center says CAVA Rewards points 'expire 180 days after your last qualifying purchase if you don't make another purchase within that period', and that points cannot be earned on third-party delivery orders.