Independent profile — not affiliated with CATLINK
CATLINK
CATLINK is a brand of AI/app-connected self-cleaning cat litter boxes, automatic feeders and water fountains, founded in December 2017 and sold in the U.S. through catlinkus.com (Cats.com's independent review also reported Amazon listings and customer reviews for CATLINK products). Catlinkus.com's Terms of Service name CLK Smart Pet Care Products Pte. Ltd. of Singapore as the company operating the site, while the U.S. trademark registration for "CATLINK" is held by Shanghai Lianchong Intelligent Technology Co., Ltd. of Shanghai, China. As of September 29, 2026, no CPSC recall or warning and no Health Canada recall was found in the sources checked, no matching case was found in the CourtListener searches described, and no matching BBB, Trustpilot or ComplaintsBoard profile was found in the searches checked on September 29, 2026 for catlinkus.com; an independent Cats.com review (updated September 2025) gives the CATLINK Scooper Young model — not the company overall — an overall score of 3.9 out of 5 in its hands-on testing of that one model, cites 1,864 Amazon reviews (81 percent rated 4 or 5 stars), and also notes Amazon reviews describing post-warranty malfunctions and slow customer-support responses. Zero complaints about CATLINK have been submitted to USAComplaints.
Contacts
- Official U.S. website: https://www.catlinkus.com/
- Customer support (toll-free): 833-440-2772
- Customer support: [email protected]
- Support / returns / warranty (used on refund, warranty and support-center pages): [email protected]
- Business / marketing cooperation: [email protected]
Locations
| Type | Address |
|---|---|
| Mailing address | 8 Marina View, #33-02/03, Asia Square Tower 1 Singapore 018960 |
Buying, returning, or troubleshooting a CATLINK product? What to check
CATLINK sells AI/app-connected self-cleaning cat litter boxes (the globe-style Scooper Young, Luxury Pro-X and Pro Ultra models, plus the open-design Scooper Open-X), automatic pet feeders and water fountains, through its own site, catlinkus.com; Cats.com's independent review also reported Amazon listings and customer reviews for CATLINK products. The company's own marketing describes its litter boxes as having "multiple protection sensors" and, according to CATLINK's FAQ page, "all of our litter boxes are equipped with weight sensor technology. It will detect your cat and the globe will stop immediately" if a cat enters during a cleaning cycle — CATLINK's own description of its safety design, not independently tested here. An independent Cats.com review of the Scooper Young (updated September 26, 2025) separately listed a "gravity sensor" and "anti-pinch sensor" for that model, with higher-end models adding infrared and microwave-radar sensors.
As of September 29, 2026, a search of the U.S. Consumer Product Safety Commission's recall and warning database and Health Canada's recalls database for "catlink" returned no results in either database, a CourtListener API search found 0 results for "catlink" and for narrower queries (caseName:"Catlink", "CLK Smart Pet", "Shanghai Lianchong"), and a SaferProducts.gov (CPSC) API query for "catlink" (by RecallTitle and by ProductName) returned an empty result set. This reports what was found (or not found) in those specific sources as of that date, not a guarantee about the future.
- Return policy (from catlinkus.com's own refund policy): products bought directly from catlinkus.com can be returned within 90 days of receipt for a full refund, with the customer responsible for return shipping; products bought from Amazon or another retailer must be returned to that retailer instead. To start a return, email [email protected] with subject "Return + Your Order Number," stating the reason and including photos of the product in its original box; the policy describes a prior-approval step — "once we have reviewed and approved your return request, we will provide you with further instructions" — after which the item is repackaged with its original packaging, cords, parts and manual (missing items are deducted from the refund) and confirmation photos are sent in. The policy warns "a $50 cleaning fee may be applied if the unit is returned in an unclean condition," says an approved refund is issued "within 10 business days," and adds "if more than 30 business days have passed since we've approved your return, please contact us." The policy does not accept returns on "final sale items, gift cards, and accessories and parts," and a returned free gift must be included with its qualifying purchase or its value is deducted from the refund.
- Warranty (from catlinkus.com's own warranty page — the page is internally inconsistent, so both parts are quoted below): the page's detailed policy text says new devices carry a "1 year all-inclusive warranty" against manufacturing defects, and "the warranty applies to the initial purchaser only"; claims go through an online claim form on the warranty page or [email protected] with proof of purchase and photo/video evidence, and CATLINK says it will respond "within 3 business days." The same detailed text says CATLINK does not offer repair service, but damaged parts within the warranty period can be replaced, warns "shipping and handling fees may apply to replacement items," and states "we will not accept Shipping Damage Claims later than 7 days from receipt of products." Elsewhere on that same page, promotional copy says litter-box problems are covered with "free shipping both ways" and lists Accidental Damage, Power Surges, Electrical & Mechanical Breakdowns and Natural Disasters, and a page heading refers to filing a claim "for repairs or replacements" — wording broader than the manufacturing-defects-only detailed policy on the same page and inconsistent with the FAQ's statement that no repair service is offered. This page quotes both the promotional and the detailed policy wording as published, without resolving the inconsistency; getting CATLINK's written confirmation of exactly what is covered and who pays shipping, before sending a unit back, is a reasonable practical step.
- Contact: toll-free 833-440-2772 (catlinkus.com's contact page lists Mon-Fri 6AM-6PM PST for this number; its separate support-center page lists Mon-Fri 10AM-6PM EST for the same number — both are quoted here as published, without resolving the difference), [email protected] or [email protected], or [email protected] for business inquiries.
- If your CATLINK malfunctions:
- File a warranty claim via the online claim form on CATLINK's warranty page, or email [email protected] with proof of purchase and photo/video evidence; CATLINK says it will respond within 3 business days, and shipping-damage claims must be reported within 7 days of receipt.
- If it's outside the warranty claim process or unresolved, the 90-day return option above may still apply if you're within that window.
- A product-safety concern (not just a malfunction) can be reported to CPSC online at SaferProducts.gov or by phone at 800-638-2772.
- Canadian consumers can report a similar concern to Health Canada via canada.ca's "Report a health and safety concern" page.
Company background: CATLINK, CLK Smart Pet Care Products, and the Shanghai trademark owner
According to CATLINK's own "About Us" page, "in December 2017, a group of tech enthusiasts united by a passion for innovation founded CATLINK," launching what the company describes as "the world's first intelligent cat litter box that monitors feline health data." The same page attributes the founding to "Jason, a cat lover with six feline friends." CATLINK's site states the brand later added automatic feeders (2020) and water fountains (2021), and says it reached "1 million users worldwide" with a January 2026 CES debut of a new "Scoop Robot" model — figures and milestones from CATLINK's own website, not independently verified here. Cats.com's independent review separately describes CATLINK as "a relatively new brand that launched in 2017" with "headquarters and manufacturing in China," selling in 42 countries as of its September 2025 check.
Two distinct corporate entities appear in official records. Catlinkus.com's Terms of Service state: "This website is operated by Catlink… Company: CLK SMART PET CARE PRODUCTS PTE. LTD. Address: 8 Marina View, #33-02/03, Asia Square Tower 1, Singapore (018960)" — the same Singapore company and address is repeated in the site's About Us footer. Separately, the U.S. trademark registration for the wordmark "CATLINK" (U.S. Reg. No. 7170725, covering AI-enabled pet feeders, litter boxes, cages and feeding/drinking troughs "sold exclusively in pet product shops," first used in commerce April 27, 2017 and registered September 19, 2023) is owned by Shanghai Lianchong Intelligent Technology Co., Ltd., listed at Room 218, South 2/F, Building 1, No. 351, GuoShoujing Road, Pilot Free Trade Zone, Shanghai, China, per USPTO's TSDR record. A separate U.S. trademark, "CAT LINK" (two words, covering import-export, marketing and market-research services related to pet products, U.S. Reg. No. 8132256, registered February 10, 2026), is held by a differently-named entity, "Shanghai Catlink Intelligent Technology Co., Ltd," per USPTO's TSDR record — USPTO's own records do not establish whether this is the same entity as Shanghai Lianchong Intelligent Technology Co., Ltd. under a different name, a renamed successor, or an unrelated company, so this page does not treat "CAT LINK" as a CATLINK alias and does not assume either way.
CATLINK's site states the brand holds "100+ Patents" and employs "40+ Engineers," and says "97% of our 180+ team members are cat parents themselves" — claims made on CATLINK's own site, not independently verified here.
Complaint and review record: USAComplaints, CPSC, Health Canada, BBB, Trustpilot, ComplaintsBoard and Amazon, reported separately
Several sources were checked for CATLINK, and this page reports each separately rather than blending them into one figure or score:
- USAComplaints: 0 complaints submitted about CATLINK on this site as of September 29, 2026.
- CPSC (U.S. Consumer Product Safety Commission): a search of CPSC's combined Recalls / Safety Education / Records of Commission Actions / Commission Briefing Packages / All-categories search for "catlink" returned "No Results," and a SaferProducts.gov REST API query for "catlink" (by RecallTitle and by ProductName) separately returned an empty result set ([]), as of September 29, 2026 — no recall and no product-safety warning was found for CATLINK in these searches.
- Health Canada: a search of the Recalls, advisories and safety alerts database for "catlink" returned "No results found" as of September 29, 2026.
- BBB: a Better Business Bureau search for "CATLINK" and for "CLK Smart Pet" returned no matching business profile as of September 29, 2026.
- Trustpilot: catlinkus.com and catlink.cn each returned a "page could not be found" result (no profile) when checked directly as of September 29, 2026. A separate storefront serving European customers, catlinkeu.com, does have its own Trustpilot profile, rated "Average" at 3.6 out of 5 based on 32 reviews as of September 29, 2026 — that is a different domain from catlinkus.com, and this page does not assume that rating or review count apply to the U.S. store.
- ComplaintsBoard: no profile page was found for "catlink" as of September 29, 2026.
- Amazon (via Cats.com's independent review, updated September 26, 2025): Cats.com reported "out of 1864 global reviews on Amazon, 81% gave the CATLINK Young a 4- or 5-star rating." The same review quoted negative Amazon reviews describing a unit that stopped completing a full rotation about a year and a half after purchase (past the 1-year warranty), and said unresponsive customer support was "a problem echoed in many customer reviews" — Cats.com wrote that its own outreach to CATLINK with a return-policy question got "a vague, 'scripted' response that didn't quite answer" it.
Because each source covers a different population and time window, none of these figures is added to or averaged with any other.
Is CATLINK Legitimate?
CATLINK is an operating brand with a registered U.S. trademark (Reg. No. 7170725, owned by Shanghai Lianchong Intelligent Technology Co., Ltd. of Shanghai, China) and a named site operator, CLK Smart Pet Care Products Pte. Ltd. of Singapore, per catlinkus.com's own Terms of Service. Customers can reach the company by phone (833-440-2772) or email ([email protected] or [email protected]), and the company publishes a written 90-day return policy and 1-year warranty on its own site (see above for where that warranty page's own wording is inconsistent). As detailed above, no CPSC recall or warning, no Health Canada recall, no matching BBB profile, and no matching court case was found in the sources and searches checked as of September 29, 2026. In hands-on testing of one model, the Scooper Young, independent reviewer Cats.com scored it 3.9 out of 5 — a rating of that specific model, not a company-wide score — while also reporting Amazon reviews describing post-warranty malfunctions and slow customer-support responses. This page assigns CATLINK no rating, score, or "scam" label of its own; readers can weigh the facts above for themselves.
Frequently Asked Questions
Is CATLINK legit?
CATLINK is an operating brand with a registered U.S. trademark (Reg. No. 7170725) owned by Shanghai Lianchong Intelligent Technology Co., Ltd. of Shanghai, China, and a named site operator for catlinkus.com, CLK Smart Pet Care Products Pte. Ltd. of Singapore, per the site's own Terms of Service. As of September 29, 2026, no CPSC recall or warning and no Health Canada recall was found in the sources checked, no matching BBB profile was found in the searches checked on September 29, 2026, and no matching case naming CATLINK was found in the CourtListener searches described. This page assigns CATLINK no rating or "scam" label of its own — the facts above are reported so readers can weigh them themselves.
Has CATLINK had any product recalls or safety warnings?
As of September 29, 2026, a search of the U.S. Consumer Product Safety Commission's combined recalls-and-warnings search for "catlink" returned "No Results," and a search of Health Canada's recalls, advisories and safety alerts database for "catlink" returned "No results found." A SaferProducts.gov (CPSC) REST API query for "catlink" also returned an empty result set. No CATLINK-specific recall or warning was identified in any of these sources as of that date. A product-safety concern can be reported to CPSC online at SaferProducts.gov or by phone at 800-638-2772, and Canadian consumers can use Health Canada's "Report a health and safety concern" page at canada.ca. (Other, unrelated brands of self-cleaning litter box have had publicized injury reports; this page does not attribute those to CATLINK.)
What is CATLINK's return policy?
Per catlinkus.com's refund policy, products bought directly from catlinkus.com can be returned within 90 days of receipt for a full refund, with the customer paying return shipping; products bought through Amazon or another retailer must be returned to that retailer under its own policy. To start a return, CATLINK's policy says to email [email protected] with the subject "Return + Your Order Number," the reason, and photos of the product in its original box; the policy describes a prior-approval step — "once we have reviewed and approved your return request, we will provide you with further instructions" — before the item is repackaged with its original packaging, cords, parts and manual (missing items are deducted from the refund). The policy states "a $50 cleaning fee may be applied if the unit is returned in an unclean condition," that an approved refund is issued "within 10 business days," and adds "if more than 30 business days have passed since we've approved your return, please contact us." The policy does not accept returns on "final sale items, gift cards, and accessories and parts," and a returned free gift must be included with its qualifying purchase or its value is deducted from the refund.
What is CATLINK's warranty?
CATLINK's warranty page is internally inconsistent, so both parts are quoted here. Its detailed policy text states new devices carry a "1 year all-inclusive warranty" against manufacturing defects, and "the warranty applies to the initial purchaser only." To file a claim, that text says to fill out the warranty claim form on its warranty page or email [email protected] with proof of purchase and photo or video evidence, and the company says it will respond "within 3 business days." The same text says CATLINK does not offer repair service, but damaged parts within the warranty period can be replaced, and warns "shipping and handling fees may apply to replacement items." It also warns that shipping-damage claims will not be accepted "later than 7 days from receipt of products," and that warranty service does not cover accessories, free gifts, or giveaway products, with a fully refunded (disputed) purchase losing warranty eligibility. Elsewhere on the same page, promotional copy instead advertises "free shipping both ways" and lists Accidental Damage, Power Surges, Electrical & Mechanical Breakdowns and Natural Disasters as covered, and a page heading mentions filing a claim "for repairs or replacements" — broader wording that conflicts with the manufacturing-defects-only detailed policy and with the no-repair-service statement above. Before shipping a unit back, getting CATLINK's written confirmation of what is actually covered and who pays shipping is a reasonable practical step.
How do I contact CATLINK customer support?
CATLINK's toll-free number is 833-440-2772; its contact-us page lists phone hours as Mon-Fri 6AM-6PM PST, while its separate support-center page lists Mon-Fri 10AM-6PM EST for the same number (both are published by CATLINK; this page reports both without resolving the difference). Email support options given on CATLINK's own pages include [email protected] (contact-us page) and [email protected] (used on the refund-policy, warranty and support-center pages); business or marketing inquiries can go to [email protected].
Is CATLINK's self-cleaning litter box safe for cats?
CATLINK's FAQ page states: "All of our litter boxes are equipped with weight sensor technology. It will detect your cat and the globe will stop immediately" if a cat enters during a cleaning cycle — CATLINK's own description of its safety design, not independently tested on this page. An independent Cats.com review of the Scooper Young model (updated September 26, 2025) documented a "gravity sensor" and "anti-pinch sensor" on that model, with CATLINK's higher-end models adding infrared and microwave-radar sensors. CATLINK's marketing for its newer open-design Scooper Open-X describes a mechanical "incomplete gear" design intended to keep an exit gap open even if electronic sensors fail.
Kitten guidance differs by model and page, so follow the instructions for your exact model: CATLINK's general FAQ says "kittens can start using CATLINK's litter boxes once they are at least 3 months old and weigh at least 3 lbs 8oz," and to use manual cleaning before they meet that criteria, and separately says to "always place the Scooper on a firm, level surface" since soft or uneven flooring can affect the weight sensor. The Scooper Open-X product page instead says kittens must be "over 6 months old and weigh at least 3.3 lbs" for its automatic modes, and that younger or smaller kittens should always use its Kitten Mode, which disables all automatic cleaning. As of September 29, 2026, no CPSC or Health Canada recall or warning for CATLINK was found in the sources checked.
Who owns CATLINK / who makes CATLINK products?
Two different corporate entities appear in official records for the CATLINK brand. Catlinkus.com's Terms of Service name CLK Smart Pet Care Products Pte. Ltd. of Singapore as the company operating the U.S. website. Separately, USPTO's trademark register lists the owner of the U.S.-registered "CATLINK" wordmark (Reg. No. 7170725) as Shanghai Lianchong Intelligent Technology Co., Ltd., based in Shanghai, China. This page reports both entities as named in their respective official records without assuming a parent/subsidiary relationship that neither source states.
Where is CATLINK located?
Catlinkus.com's Terms of Service and About Us page give a Singapore mailing address for the site's operating company, CLK Smart Pet Care Products Pte. Ltd.: 8 Marina View, #33-02/03, Asia Square Tower 1, Singapore 018960 — this page has not verified that address against Singapore's ACRA (Accounting and Corporate Regulatory Authority) company register. Separately, USPTO's trademark record for the CATLINK wordmark lists the trademark owner, Shanghai Lianchong Intelligent Technology Co., Ltd., at Room 218, South 2/F, Building 1, No. 351, GuoShoujing Road, Pilot Free Trade Zone, Shanghai, China. An independent Cats.com review separately describes CATLINK as having "headquarters and manufacturing in China."
Does CATLINK have a BBB or Trustpilot profile?
As of September 29, 2026, a Better Business Bureau search for "CATLINK" and for "CLK Smart Pet" returned no matching business profile, and catlinkus.com / catlink.cn do not have their own Trustpilot profile page (both return a "page could not be found" result). A separate CATLINK storefront for European customers, catlinkeu.com, does have its own Trustpilot profile, rated "Average" at 3.6 out of 5 based on 32 reviews as of September 29, 2026; because that is a different domain from the U.S. site, this page does not apply that rating to catlinkus.com.