Capfever

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Contacts

• Official website (capfever.com): https://capfever.com
• Customer support, returns, refunds, cancellations: [email protected]
• Phone listed on company contact pages: +1 315-628-0999

Locations

Capfever refunds, returns, cancellations and delivery: what the store's own policies say (checked October 12, 2026)

The Capfever policy pages, BBB profile and Trustpilot were opened on October 12, 2026. What follows is taken from the store's own pages, quoted or closely paraphrased, and is not a prediction of how any request will be decided.

Returns. The Refund policy says returns are accepted 'within 30 days of delivery for most regular-priced items'; the item 'must be unused, unwashed, and in its original packaging' and proof of purchase is required. It lists custom or personalized items, personal care items, clearance or final-sale products and 'items returned without approval' as non-returnable, and a note says these exclusions apply 'unless they arrive damaged or defective'. It says to contact [email protected] before sending a return, because 'returns sent without prior approval will not be accepted', and that customers pay return shipping 'unless the return is due to a defective or incorrect item'.

Damaged or defective items. The policy says a defective or damaged item will be replaced at no extra cost if the customer sends photos 'within 7 days of delivery'. The FAQ page says to email [email protected] with the order number and clear photos and that the store will 'send you a replacement or issue a refund'.

When the refund arrives. The Refund policy says that once a return is received and inspected the store will notify the customer of approval or rejection, and an approved refund goes to the original payment method 'within 5–10 business days'. Shipping fees 'are non-refundable'.

Cancelling an order. The policy says orders 'can be canceled within 2 hours of placement'; after that the order 'will be processed and cannot be modified or canceled'. The Refund policy words the fee two ways: 'A 30% processing fee may apply to cancellations requested more than 2 hours after placing an order due to irreversible bank transaction costs' (Refund Process section) and 'If cancellation is accepted after 2 hours, a 30% processing fee will be deducted due to payment gateway costs' (Order Cancellations section). The FAQ page says to contact the store within 2 hours of placing an order and that after that 'we cannot guarantee changes'. The Terms of service add that the store 'may be unable to accommodate cancellation requests after an order is accepted'.

Delivery. The Shipping policy gives standard shipping as 7–14 days ($7.99; free over $69 on that page, see below), express as 5–8 days ($19.99, free over $129) and a VIP option ($29.99) that it says 'does not improve logistics timeliness'; processing takes 1–3 business days and a tracking email is sent when the order ships. If an order 'hasn't arrived within 20 business days', the policy says to email [email protected]. Address corrections must be requested within 2 hours of ordering, and import duties are paid by the recipient.

Where the store's own pages differ. The Shipping policy at /policies/shipping-policy gives $69 for free standard shipping; the Shipping Policy page linked in the site's footer menu (/pages/shipping-policy), the site banner ('FREE SHIPPING OVER $79') and About Us give $79. The FAQ page says standard shipping takes 7–12 business days, the Shipping policy 7–14 days. The Contact Us page gives support hours of Monday to Friday 09:00 AM – 06:00 PM and weekends 09:00 AM – 05:00 PM, Eastern Standard Time, and a response time of 'within 24-48 hours during business days'; the FAQ page says the store typically responds 'within 24 hours on business days'; and the Refund policy says support is 'available Monday through Friday, 9:00 AM – 6:00 PM (GMT+8)'. The site also has two copies of the Privacy policy, one marked 'Last updated: July 8, 2026' (/policies/privacy-policy) and one 'Last updated: March 1, 2026' (/pages/privacy-policy). When pages disagree, keep the order confirmation email and a dated screenshot of the page you relied on.

If the store does not respond. Keep order number, delivery date, photos and copies of emails. The payment methods named on the Payment policy are Shopify Payments (cards) and PayPal; consumers can ask their card issuer or PayPal about their own dispute options. A complaint can also be filed with BBB, the FTC (reportfraud.ftc.gov) or the attorney general of the consumer's state.

Who operates Capfever: the named business, address and how it describes itself

The capfever.com legal notice names the business as 'SHENG LAN E-COMMERCE LLC', with 'Business Activity: Online retail sale of apparel, accessories, and related products through this website' and the address 30 N Gould St, Ste R, Sheridan, WY 82801. The Terms of service refer only to 'CapFever' and say the store is 'powered by Shopify'; they do not name the LLC and say they 'shall be governed by and construed in accordance with the federal and state or territorial courts in the jurisdiction where CapFever is headquartered', without naming that jurisdiction. The Privacy policy shows 'Last updated: July 8, 2026'.

The site describes itself as an 'independent platform dedicated to the design and sale of stylish headwear' (company statement). Its published contact points are [email protected] and +1 315-628-0999. BBB's profile for Sheng Lan E-Commerce LLC lists the same phone number and address and says the address 'appears to be a Commercial Registered Agent's location and is typically not a physical place of business'; BBB lists the entity as a limited liability company with 'Alternate Names: Misty Hut'. This site did not verify a Wyoming Secretary of State record.

Related store. The legal notice of mistyhut.com (opened October 12, 2026) names the same business, 'SHENG LAN E-COMMERCE LLC', and the same address. The Capfever About Us and Contact Us pages contain the text 'Thank you for choosing MistyHut.com', and About Us lists [email protected]. The legal notice of wearwdnc.com (WEAR WDNC; opened October 12, 2026) also names 'SHENG LAN E-COMMERCE LLC' and the same address, and BBB lists wearwdnc.com as an additional website on the LLC's file. Customers who ordered from any of these stores should check which store name and email appear on their order confirmation.

Capfever complaint record: this site's archive, BBB and Trustpilot as displayed October 12, 2026

This site's archive. No approved complaints in this site's archive were identified as being about Capfever, Cap Fever, Sheng Lan E-Commerce or MistyHut, searching titles, offender fields, texts and the store phone number on October 12, 2026. Complaint themes are therefore not shown.

BBB, as displayed on October 12, 2026. The BBB profile for Sheng Lan E-Commerce LLC, Sheridan, WY, shows a BBB rating of D+, states that the business is not BBB Accredited, and lists as reasons for the rating '3 complaint(s) filed against business' and 'Failure to respond to 1 complaint(s) filed against business'. The complaints tab shows '3 total complaints in the last 3 years' and '3 complaints filed in the last 12 months': one dated 08/23/2026 (Sales and Advertising Issues, status Resolved; the complainant describes an embroidered hat), one dated 07/31/2026 (Delivery Issues, Answered; the complainant describes two shirts received in the wrong size) and one dated 02/18/2026 (Delivery Issues, Unanswered; the complainant names 'Misty Hut' and describes a coin order). In the resolved one the business responded on 09/11/2026 that the refund had been processed; the consumer's reply said the resolution was not satisfactory and added that they had also filed a dispute with their credit card company, which had refunded the purchase. The complaints are consumers' allegations as published by BBB, and BBB does not say which of the LLC's stores each concerns except where the consumer names it. The reviews tab shows one customer review, 1 out of 5 stars, dated 07/30/2026. BBB's raw page data gives a file-opened date of February 18, 2026 and a business-start date of August 26, 2023. These BBB figures are for the LLC's file as a whole; BBB's profile lists mistyhut.com as the business website and wearwdnc.com as an additional website; it does not name capfever.com, and the link to Capfever rests on the matching LLC name, address and phone on capfever.com's own pages.

Trustpilot, as displayed on October 12, 2026. The address trustpilot.com/review/capfever.com returned 'Whoops! The page you're looking for could not be found', and a Trustpilot search for 'capfever' returned only unrelated company names. No Trustpilot review profile for capfever.com was identified that day. Trustpilot, BBB and this site's archive are separate pools and are not combined here.

Is Capfever Legitimate?

As checked on October 12, 2026: the capfever.com legal notice names Sheng Lan E-Commerce LLC with a Sheridan, Wyoming address, a support email and a phone number, and the site publishes written refund, shipping, payment, privacy and terms pages (a Shopify-hosted store). BBB lists the LLC with a D+ rating, no accreditation and three complaints in the last three years (see the complaint record above), and describes the address as a commercial registered agent's location. A CourtListener RECAP archive search on October 12, 2026 for the exact phrases 'Sheng Lan E-Commerce', 'Capfever', 'Misty Hut', 'mistyhut' and 'wearwdnc' returned 0 results for each (one database only; it does not cover every court), and no regulator action was identified in the sources checked that day.

Shoppers should note the points where the store's pages differ (free-shipping threshold of $69 or $79 depending on the shipping page, delivery times, support hours), that the Refund policy says a 30% processing fee 'may apply' and 'will be deducted' on cancellations after 2 hours, and that returns need prior approval and are at the customer's expense unless the item is defective or incorrect. Keep the order confirmation, tracking number and photos, and put any claim in writing to [email protected].

Company Relationships

• Affiliated with: Misty Hut (mistyhut.com)
• Affiliated with: WEAR WDNC (wearwdnc.com)

Frequently Asked Questions