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Canva Reviews, Complaints & Contacts

Canva is an online design platform whose Terms of Use name Canva US, Inc. as the contracting entity for U.S. billing addresses. This page gives Canva's own cancel, refund and billing-support steps, the BBB (C-) and Trustpilot (4.0 from 7,869 reviews) figures as displayed on 2026-10-20, and the arbitration terms. No published complaint reports are currently linked to this profile.

REVIEWS & COMPLAINTS0none submitted to USAComplaints yet · see external reviews
WEBSITEcanva.com
HEADQUARTERSSurry Hills, NSW
PROFILE CHECKED2026-10-20
Submit a Complaint Official website ↗
VERIFIED

Contacts

Customer service & general contact

Cancel, billing & returns

VERIFIED

Locations

  • Headquarters110 Kippax St Surry Hills NSW 2010
  • Mailing address3212 E. Cesar Chavez Street, Building 1, Suite 1300 Austin TX 78702
  • Mailing address200 E 6th St Ste 200 Austin TX 78701
EDITORIAL

Is Canva Legitimate?

BBB, Trustpilot

Legal name
Canva US, Inc.
Business type
Online design and publishing platform with free and paid plans; under the Terms of Use, the contracting entity is Canva US, Inc. for a U.S. billing address, Canva UK Operations Ltd for a UK billing address, and Canva Pty Ltd for any other country
Website
canva.comSource: Canva Terms of Use page on canva.com, checked 2026-10-20
Headquarters
Surry Hills, NSWSource: Terms of Use section 16(e): legal notices address for Canva Pty Ltd, checked 2026-10-20

Canva's Terms of Use (effective 19 August 2026) name Canva US, Inc. as the contracting entity for a U.S. billing address and give a legal-notice address in Austin, Texas. BBB lists a profile for Canva (alternate name Canva US, Inc.) in Austin with a C- rating, not accredited, and Trustpilot shows 4.0 from 7,869 reviews (both as displayed on 2026-10-20; see the complaint-record section).

Billing terms. Terms section 9(a) says paid subscriptions 'will automatically renew each billing cycle' and that Canva will 'notify you before auto-renewal.' Section 9(d) says that if you cancel, the subscription 'will be cancelled at the end of your then-current billing cycle and you will not be entitled to a refund of any fees already paid (except where required by law).' Section 9(f) says a price increase does not apply 'until your next renewal or thirty (30) days after notice, whichever is later.'

Disputes. Section 16(d) says to contact Canva first; if unresolved, claims go to binding arbitration by the American Arbitration Association under its Consumer Arbitration Rules, claims must be brought individually 'and not as a plaintiff or class member,' each side waives jury trial and class actions, and court filings in the United States go to the Northern District of California or the Santa Clara County state courts. Claims for injunctive relief are carved out.

EXTERNAL SOURCE

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

BBBCanva' (alternate name Canva US, Inc.), Austin, TX
34 reviews · 170 complaints · BBB business grade C- · average customer rating 1.03 / 5
Trustpilot
7,869 reviews · TrustScore 4 / 5
EDITORIAL

Complaint record: BBB and Trustpilot

BBB (profile 'Canva', alternate name Canva US, Inc., Austin, TX), as displayed on 2026-10-20: not BBB accredited; BBB Rating C-. BBB gives as the reason for the rating: 'Failure to respond to 7 complaint(s) filed against business.' The complaints tab shows 170 complaints in the last 3 years and 77 in the last 12 months; the complaints visible near the top of the tab were typed 'Billing Issues', and the newest one was dated 09/23/2026 and marked 'Unanswered.' The reviews tab shows 1.03 out of 5 stars, an average of 34 customer reviews; the excerpts shown describe charges the reviewers say they did not expect and difficulty reaching the company. These are consumers' statements, not findings. BBB's page data gives a file-opened date of 2021-03-23.

Trustpilot (canva.com), as displayed on 2026-10-20: 4.0 from 7,869 reviews, 5,183 of them in the last 12 months. The profile is shown as claimed with a paid Trustpilot subscription; Trustpilot displays 'This company invites their customers to review, whether positive or negative' and 'Hasn't replied to negative reviews.' Trustpilot also shows an AI-generated review summary, which we do not repeat.

The two sources are shown separately and are not added together or averaged. They measure different things (BBB shows complaints filed with BBB; Trustpilot shows star reviews), and neither measures how many customers are satisfied. No published complaint reports are currently linked to this profile.

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EDITORIAL

Canva complaints: cancel, refund and unexpected charges

This page was checked on 2026-10-20 against Canva's own Terms of Use and help center, BBB and Trustpilot. The steps on this page are quoted or paraphrased from Canva's pages; BBB and Trustpilot figures are in the complaint-record section.

  • Cancel (subscribed directly on Canva). The help article 'Cancel a Canva plan' lists these steps: on the homepage select your account profile, then Settings, then Billing; on your plan select Cancel plan, then Continue cancellation; choose a reason and select Continue cancellation; (optional) give feedback; select Cancel subscription.
    More detailShow less

    The article says you will receive a confirmation email. It also says: 'Cancelling stops future payments. You'll keep access to paid features until the end of your current billing period.' If you have no confirmation email, the article says the cancellation may not have gone through and to try again.

  • Subscribed through Google Play or the App Store. The article says to cancel through that platform ('uninstalling the app doesn't cancel your plan'). Canva's refund article says App Store subscriptions are refunded by Apple, not Canva.
  • Charged after cancelling, or a charge you do not recognize. The article lists causes it names: more than one Canva account with only one cancelled, a Google Play or App Store subscription, or a cancellation that did not complete.
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    It points to an 'Identify payment' help page (canva.com/help/identify-unfamiliar-payment/) and to Canva Support. The article also says: 'Check your billing email or bank statement to confirm whether your charge came from Canva, Google, Apple, or PayPal.' It says some banks keep subscription payments going even if the physical card is canceled or expired, because of automatic card-update services. One BBB complaint on the Canva profile says the complainant mistook Canva for a service named Canvas; that is the complainant's statement.

  • Free trial. Terms section 9(e) says that at the end of a free trial Canva will charge the subscription fee for the next billing cycle 'unless you cancel your subscription prior to the end of the free trial.' The cancel article adds that Canva's billing system runs on UTC, so 'a charge can appear a day earlier than expected' depending on time zone. The help center has a separate 'End your free trial' article.
  • Pause instead of cancel. The cancel article says a Canva Pro, Teams or Business plan can be paused for up to 3 months with no charges during the pause, and that the plan resumes automatically with an email reminder.
  • Refund. Canva's article 'Refunds for Canva subscriptions' says: 'In most cases, Canva subscriptions aren't refundable, as outlined in our Terms of Use,' and also that 'we review every refund request. We sometimes help depending on the situation.' If a refund is approved, the article gives processing times that depend on the payment method: credit cards 5-10 business days, PayPal 3-5, other methods up to 20. A separate Canva help article on refunds for members moved to Canva Enterprise gives the path Canva Support > Payments, pricing, and billing > 'I want to request a refund for my plan'; the general refund article does not list those steps. For domains bought through Canva, the article says Canva is a reseller of Tucows domains and that Tucows' refund policies apply.
  • Formal complaints. You can file with BBB, the FTC (reportfraud.ftc.gov), or your state attorney general. Your card issuer or payment app also has its own dispute process. Terms section 16(d) contains an arbitration clause (see the legitimacy section).
EDITORIAL

Reported third-party data-security incident (Aug-Sep 2026)

DataBreaches.net, in an article dated 2026-09-23, reports that on August 29 the vendor Canny notified Canva that it was investigating unauthorized access. The article quotes a Canva spokesperson, via Capital Brief: 'The unauthorised access to Canny allowed access to limited enterprise customer information through its connection to our Salesforce account, including business contact details and contract information.' According to the article, a group calling itself The Seven Deadly Sins says it attacked Canny and exported data; these are the group's claims.

EDITORIAL

Court cases: patent, contract and other dockets

On 2026-10-20, a CourtListener RECAP search for party names 'Canva US', 'Canva Pty' and 'Canva, Inc' returned 12 docket entries. Justia Dockets (party searches 'Canva US' and 'Canva Pty', opened 2026-10-20) lists these federal cases, with the type Justia shows for each. Patent: HyperQuery LLC v. Canva US, Inc. (W.D. Tex. 7:25-cv-00055, filed February 6, 2025), HyperQuery LLC v. Canva US, Inc. (2:25-cv-00038, filed January 15, 2025), Cascade Systems LLC v. Canva US, Inc. (7:25-cv-00217, filed May 7, 2025), Cedar Lane Technologies Inc. v. Canva US, Inc. (W.D. Tex. 7:25-cv-00271, filed June 12, 2025), HyperQuery LLC v. Canva US, Inc. (7:25-cv-00438, filed September 24, 2025), Canva US, Inc. v. DigiMedia Tech, LLC (N.D. Ga. 1:25-cv-05161, filed September 10, 2025, with Canva as the party that filed it), Gamehancement LLC v. Canva US, Inc. (6:23-cv-00840, filed December 8, 2023), Canva US Inc v. Accessify LLC (2:23-cv-01945, filed December 18, 2023) and Monument Peak Ventures, LLC v. Canva Pty Ltd (E.D. Tex. 2:22-cv-00360, filed September 14, 2022). Contract: Bendit v. Canva, Inc. et al (S.D.N.Y. 1:23-cv-00473, filed January 19, 2023), which Justia types as 'Contract: Other'. Copyright: Wareka v. Aroosha Aesthetics LLC et al (N.D. Ga. 1:25-cv-01669, filed March 28, 2025), in which Justia shows Canva US, Inc. as a cross-defendant.

More on the lawsuitsShow less

In the Justia entries, none is typed as a consumer billing case; one 2023 case is typed 'Contract: Other'. The newest Canva-party filing on Justia was dated September 24, 2025, and those two searches showed no 2026 filing. The search does not cover state courts, arbitration or regulator proceedings, and this is not a complete list of litigation involving the company.

EDITORIAL

Who operates Canva

Canva's Terms of Use (effective 19 August 2026) say the Canva entity contracting with you depends on your billing address. For a billing address in the United States, 'the Canva entity entering into these Terms is Canva US, Inc,' with legal notices to 3212 E. Cesar Chavez Street, Building 1, Suite 1300, Austin, TX 78702 (Attn: Legal). The Terms name Canva UK Operations Ltd for a UK billing address (legal notices to 33-35 Hoxton Square, London N1 6NN, UK) and Canva Pty Ltd for any other country (legal notices to 110 Kippax St, Surry Hills, NSW 2010, Australia). The Terms also say that if a user buys through an authorized reseller, a separate Indirect Master Services Agreement applies.

BBB lists a profile named 'Canva' with the alternate name 'Canva US, Inc.', type of entity Corporation, at 200 E 6th St Ste 200, Austin, TX 78701-3631, category Computer Software, with two directors named on the profile. BBB's page data gives a business-start and incorporation date of 2020-10-16 and a BBB file-opened date of 2021-03-23; BBB does not say what the 2020 date represents, so we do not treat it as the year the product launched. Trustpilot's contact box lists 110 Kippax Street, Surry Hills, Australia.

EDITORIAL

Frequently Asked Questions

How do I cancel a Canva subscription?

Canva's help article says: select your account profile, then Settings, then Billing; on your plan select Cancel plan, then Continue cancellation, choose a reason, and select Cancel subscription. A confirmation email follows, and access to paid features continues until the end of the current billing period. If you subscribed through Google Play or the App Store, cancel there instead; uninstalling the app does not cancel a plan.

Can I get a refund from Canva?

Canva's refund article says: 'In most cases, Canva subscriptions aren't refundable, as outlined in our Terms of Use,' and that it reviews every refund request and sometimes helps depending on the situation. Terms section 9(d) says cancelled subscriptions are not refunded for fees already paid 'except where required by law.' App Store subscriptions are refunded by Apple. If a refund is approved, the article gives processing times of 5-10 business days for credit cards, 3-5 for PayPal and up to 20 for other methods.

Why was I charged after I cancelled Canva?

Canva's cancel article names three causes: more than one Canva account with only one cancelled, a subscription made through Google Play or the App Store, or a cancellation that did not complete. It advises searching your inbox for Canva billing emails and the cancellation confirmation email, and it links an 'Identify payment' page for unfamiliar charges. A card issuer's dispute process is separate.

Will Canva charge me at the end of a free trial?

Terms section 9(e) says that at the end of a free trial Canva will charge the subscription fee for the next billing cycle to the payment method on file unless you cancel before the trial ends. Canva's cancel article also says its billing system runs on UTC and that, depending on time zone, a charge can appear a day earlier than expected. Canva's help center has a separate article titled 'End your free trial.'

Who operates Canva in the United States?

The Terms of Use effective 19 August 2026 say that for a billing address in the United States, the Canva entity entering into the Terms is Canva US, Inc., with legal notices to 3212 E. Cesar Chavez Street, Building 1, Suite 1300, Austin, TX 78702, Attn: Legal. The Terms name Canva UK Operations Ltd for a UK billing address and Canva Pty Ltd for any other country.

What does BBB show for Canva?

BBB's profile for Canva (alternate name Canva US, Inc.), Austin, TX, showed on 2026-10-20: not accredited, rating C-, 170 complaints in the last 3 years and 77 in the last 12 months, and 1.03 out of 5 across 34 customer reviews. The listed reason for the rating is failure to respond to 7 complaints. See the complaint-record section for context.

What does Trustpilot show for Canva?

Trustpilot showed 4.0 from 7,869 reviews for canva.com on 2026-10-20, with 5,183 reviews in the last 12 months. The profile is claimed and the company invites reviews. Trustpilot and BBB figures measure different things and are not combined on this page.

Can I sue Canva or join a class action?

Terms section 16(d) says that unresolved disputes go to binding arbitration by the American Arbitration Association under its Consumer Arbitration Rules, that claims must be brought in an individual capacity, and that both sides waive jury trial and class actions, with injunctive-relief claims carved out. This page does not give legal advice; the Terms control, and a lawyer can explain how they apply to a specific dispute.

How do I contact Canva Support?

Canva's help center has a 'Contact Canva Support' page (canva.com/help/contact-us/); Canva's separate refund article for members moved to Canva Enterprise gives the path Canva Support, then Payments, pricing, and billing. Legal notices go to the Austin, Texas address in the Terms.