BuildZoom

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Contacts & Login

• Company website: https://www.buildzoom.com/
• Support email (Contact page): [email protected]
• Contact form: https://www.buildzoom.com/contact-us
• Sign in: https://www.buildzoom.com/user/sign_in
• BBB-listed phone: (844) 329-5737

Locations

BuildZoom Premium, contractor matches, calls and disputes: what to do (checked October 12, 2026)

BuildZoom, Inc. runs buildzoom.com, a site where property owners look up contractors and request bids, with a paid consulting tier called BuildZoom Premium. People usually search the name after being called or emailed about a project request, after paying for Premium, after a matched contractor did not work out, or because a contractor profile on the site shows their business. This page sets out what BuildZoom's own pages say, the public record found on October 12, 2026, and the complaint routes. It gives no rating of its own, and complaints and lawsuits are allegations unless a court or regulator states a finding.

Who to contact. The Contact page lists a form and the email [email protected]; the site header now reads “by” Block Renovation (see the company background section). No phone number was found on the Contact, About or Terms pages read; BBB lists (844) 329-5737 for the business. The Terms say: “most customer concerns can be resolved quickly and to the customer’s satisfaction by emailing customer support.”

Before paying for Premium. The Terms treat Premium separately from the free matching. Premium is a “flat fee” set out in an Order Form, payable “in increments” and including “a non-refundable down payment.” The Terms also say “Each party may terminate the Premium Service at any time upon written notice” but that if you terminate, “all outstanding Fees due for the Premium Service for the entirety of the then-current Term shall immediately become due and payable,” and, if termination falls between increments, “you shall pay BuildZoom a prorated amount of the Premium Service and Custom Fees based on work completed.” Separately, the Terms say a paid account is “billed in advance on a monthly basis and is non-refundable.” For Custom Services the Terms say “BuildZoom will charge an hourly rate specified on your Order Form,” and for Premium they add that you “shall include BuildZoom on all communications with service providers and shall not engage service providers directly without BuildZoom’s acknowledgement.” The Premium page read on October 12, 2026 lists no price. Read your signed Order Form and keep a copy: it, not this page, sets your price, increments and deliverables.

Cancelling. The Terms say: “You are solely responsible for properly canceling your account by sending your request, in writing, to a BuildZoom representative,” and that cancelling before the end of the paid month takes effect immediately with no further charge. Send cancellations by email and keep the sent copy.

Calls, texts and recordings. By submitting contact details you agree to the Terms’ consent clause, which says you are “requesting to be (and you expressly consent to be) contacted by BuildZoom, its partners, the contractors registered on BuildZoom, the project owners registered on BuildZoom, and companies that receive your project” by phone, text, email or mail, including automated dialing, and that this consent “is not a condition of any purchase or services.” The Terms add that the consent applies “regardless of whether the number(s) provided are on an corporate, state, or national do not call list or registry” (the Terms print this in capitals), and that telephone communications “may be recorded.” Under “Analyzing Your Communications” the Terms say BuildZoom “may review, scan, or analyze your communications on the BuildZoom Platform, including all text messages and phone calls,” for purposes that include fraud prevention, product development and customer support, and that it will not do so “to send third party marketing messages to you.” The Privacy Policy, separately, says information “will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.” The two documents are quoted side by side here, and this page draws no conclusion about how they fit together. The Terms and Privacy Policy read on October 12, 2026 do not describe an unsubscribe step; email or write to support and say which channel to stop.

If a contractor you met through BuildZoom does poor work. The Terms say BuildZoom is “a passive conduit” for reviews and ratings and disclaim warranties on the accuracy of business information and on the products and services of listed businesses, and that its safety check “does not guarantee that BuildZoom has or will run a search for criminal records on a contractor.” Your contract is with the contractor. Keep the contract, change orders, payments and photos, and use your state’s contractor licensing board (BuildZoom’s own contractor pages link to the licensing agency, for example the Florida Department of Business & Professional Regulation) and your state attorney general’s consumer office. The FTC takes reports at reportfraud.ftc.gov.

If you are a contractor and object to your listing. BuildZoom says it looks “through over 160 million building permits, 7.5 million contractor licenses, and millions of other data points.” Several BBB complainants who describe themselves as business owners object to how their business information or name is used (see the complaint record). One BBB complaint from a professional asking for deletion shows a BuildZoom reply dated October 8, 2026 saying the profile and data were removed; others on the same page show no response. Use the Contact page, and BBB and your licensing board if the matter is not resolved.

Disputes and arbitration. The Terms require individual arbitration under AAA rules with a class-action waiver, but allow small-claims court and say agencies can act. A party must first send a written Notice of Dispute by certified mail to the Notice Address, and the claim may go to arbitration if it is not resolved within 60 calendar days. For relief of $75,000 or less BuildZoom says it will pay the arbitration fees at your request. No initial opt-out clause was identified in the Terms text read on October 12, 2026. The Terms do say that if BuildZoom changes the arbitration agreement while you are a user, you may reject the change by written notice to the Notice Address within thirty calendar days of the change.

Who BuildZoom is and its relationship to Block Renovation

The Terms of Service define BuildZoom as “BuildZoom, Inc., a Delaware corporation.” The About page says: “Since 2013, BuildZoom has been working to make construction faster, cheaper, and more reliable” (company statement); BBB’s page data lists a business start date of July 6, 2009 and incorporation on January 30, 2013. The Contact page gives San Francisco, CA 94104, and the Terms give a Notice Address of 548 Market St, Suite 14554, San Francisco.

How it works, per BuildZoom. The home page says “Find a contractor you can trust, for free” and describes a dedicated project consultant who introduces matched contractors, who then “reach out to schedule meetings so they can put together formal estimates.” Contractor profiles show a “BuildZoom Score”; a contractor page says the score “is based on a number of factors including the contractor’s license status, insurance status, verified work history, standing with local consumer interest groups, verified reviews from other BuildZoom users and self-reported feedback from the contractor.” For contractors, BuildZoom says “Free to join. No Subscriptions” and that they pay “if you actually talk to the property owner, or when you win the job (depending on the project type).” The Terms add that a referral fee is “a percentage of the total project value” and applies if the contractor is awarded the project.

Block Renovation. A press release dated November 6, 2025 says: “Block Renovation, the AI platform empowering property owners and contractors to build better together, today announced it has acquired BuildZoom Marketplace.” The release does not say whether the acquired item was BuildZoom, Inc. itself or its marketplace business, and does not state a price. Since then buildzoom.com shows a logo line “by” Block Renovation and lists a blockrenovation.com support address, while the Terms still name BuildZoom, Inc. as the contracting party. Block Renovation is a separate brand with its own site; this page covers BuildZoom and does not describe Block Renovation’s own services.

Complaint record: BBB, Trustpilot, our archive (as displayed October 12, 2026)

BBB. On the BBB profile for BuildZoom, Inc. (San Francisco, category Digital Advertising), BBB says the business is not BBB Accredited and shows a BBB rating of F, with the reasons “Failure to respond to 27 complaint(s) filed against business” and “103 complaint(s) filed against business.” The Complaints tab shows 103 total complaints in the last 3 years and 26 filed in the last 12 months. The Reviews tab shows 4.46 out of 5 from an average of 137 customer reviews. BBB’s page data give a file opened date of July 1, 2010 and list a second BuildZoom, Inc. address at 301 Howard St. Suite 1410, San Francisco, CA 94105-3174. BBB’s notice on the profile says BuildZoom came to BBB’s attention in July 2010 and that a review of complaints was done in April 2026.

BBB’s filters on the Complaints tab, as displayed on October 12, 2026, show the 103 complaints as Complaint Answered (58), Complaint Unanswered (27) and Complaint Resolved (18), and by type as Service or Repair Issues (33), Sales and Advertising Issues (27), Order Issues (19), Product Issues (17), Billing Issues (4) and Customer Service Issues (3).

As a sample, the ten complaints on the first page of the Complaints tab (newest dated 10/06/2026) are labelled by BBB as Sales and Advertising Issues (6), Service or Repair Issues (3) and Order Issues (1); one is marked Resolved, one Answered and eight Unanswered. The Resolved one is a professional’s request to delete a profile and all associated data; the page shows BuildZoom’s response dated 10/08/2026, “We have removed your profile and data from the database,” and the complainant’s reply that the resolution was satisfactory. At least three of the ten were written by people who describe themselves as business owners or licensed professionals and object to how BuildZoom displays or uses their business information; one says BuildZoom is “not a licensed contractor” and that its leads give the impression of an affiliation, and one (03/04/2026, Unanswered) alleges that a listing stayed live after BuildZoom wrote that a deletion request had been granted. One complaint (03/31/2026, Answered; the site named in it is redacted by BBB) is from a contractor who says they could not cancel an advertising service; the page shows a BuildZoom reply dated 04/01/2026 that the matter had been brought to its internal team. BBB shows only part of each complaint and says the text shown may not represent all complaints. These are the complainants’ allegations; only two of the ten complaints on the first page show a BuildZoom response.

Trustpilot. The page for www.buildzoom.com shows a 3.6 score and 459 reviews, a profile claimed in May 2021, and says the company “invites their customers to review” and “Hasn’t replied to negative reviews.” Trustpilot says it does not fact-check reviews. The newest review shown (dated October 11, 2026) was written by a reviewer who says they paid a Premium fee, disputes it, and describes a dispute with a contractor in a New Mexico state court; these are the reviewer’s statements and were not verified.

Our archive. One approved post in the usacomplaints archive mentions buildzoom.com, as the website field of a complaint about a different business; no complaint in the archive was about BuildZoom itself on October 12, 2026, so none is linked to this page. The BBB and Trustpilot numbers are separate sources and are not added together.

Court dockets naming BuildZoom (CourtListener, checked October 12, 2026)

A CourtListener search of case names for “BuildZoom” on October 12, 2026 returned three federal dockets, listed below newest first. The dockets are summarized from their entry lists; pleadings were not available, so the claims and the content of rulings are stated only where a docket line states them. State-court dockets and arbitration filings were not searched. Allegations in a lawsuit are not findings.

• DeGroote v. BuildZoom Incorporated, D. Ariz. No. 2:26-cv-03689, filed May 26, 2026: complaint and summons issued May 27, an extension-of-time filing on August 24 with an order on August 27, service entries August 28 and September 10, notices of appearance of counsel on August 31 and September 15, and an extension-of-time-to-answer filing on September 17 with an order on September 22, 2026. The docket lines do not state the claims, and do not say whether “BuildZoom Incorporated” is the same entity as BuildZoom, Inc.
• Nichols v. Buildzoom, Inc., D. Conn. No. 3:24-cv-00280, filed February 29, 2024: default entry filed April 10, 2024; a filing labelled “Default Judgment” on May 10, 2024 (the docket later shows an “Order on Motion for Default Judgment” on September 30, 2025, so this page does not state that a default judgment was entered against BuildZoom); counsel appeared for the defendant on August 20, 2024; a motion to set aside default was briefed in September-October 2024; an order on the motion to set aside default was entered September 10, 2025 and a settlement conference was held September 18, 2025. The last entry on the docket as displayed on October 12, 2026 is dated September 30, 2025. The docket lines do not state the claims or the content of the rulings, so the current outcome is not stated here.
• Innovative Design Build, Inc. v. Buildzoom, Inc., N.D. Cal. No. 3:18-cv-01330, filed February 28, 2018 as a class action complaint under the Lanham Act (trademark infringement). BuildZoom moved on April 17, 2018 to dismiss or stay pending arbitration; the plaintiff filed a notice of voluntary dismissal on May 8, 2018 and the case was terminated May 9, 2018.

No FTC, state attorney general or other regulator action naming BuildZoom was identified in the sources checked on October 12, 2026 (a web search combining BuildZoom with those terms; the FTC’s own site search could not be used). This is not a statement that none exists.

Is BuildZoom Legitimate?

BuildZoom, Inc. is named in its own Terms of Service as a Delaware corporation, appears in BBB’s directory with a San Francisco address and a file opened in 2010, and is the named defendant in three federal dockets. In November 2025 Block Renovation announced that it had acquired BuildZoom Marketplace. BBB shows a rating of F with 103 complaints in three years, with BBB citing a failure to respond to 27 of them, and the site is not BBB Accredited. Trustpilot shows 3.6 from 459 reviews with a claimed profile. Whether a particular Premium engagement or contractor match met its terms depends on the signed Order Form, the contractor’s contract and the facts of the project, which this page cannot assess. See the first section for steps and the complaint record for the figures as displayed on October 12, 2026.

Court & Public Records

Company Relationships

• Affiliated with: Block Renovation

Frequently Asked Questions