Brigit

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Contacts & Login

• Official website (Brigit): https://www.hellobrigit.com/
• Brigit customer care: [email protected]
• Terms of Service contact (cancel debit, disputes): [email protected]
• Free advance request (no subscription): [email protected]
• Arbitration opt-out notices: [email protected]
• Brigit customer support (published on its licensing page): (855) 885-5522
• Brigit Help Center: https://help.hellobrigit.com/hc/en-us
• Brigit web login (subscription settings): https://app.hellobrigit.com/login

Locations

Brigit problems: cancel, fees, stop a debit and where to complain (checked October 7, 2026)

Brigit is an app run by Bridge It, Inc. Per its Terms of Service (last revised March 31, 2026), the Instant Cash advance is optional-fee and the company says it is not a loan: "INSTANT CASH IS NOT CREDIT AND ANY ADVANCE YOU OBTAIN IS NOT A LOAN" and "YOU HAVE NO OBLIGATION TO REPAY ANY ADVANCE." Regulators and plaintiffs described below dispute that characterization; those are allegations, not findings. Most problems people report (a subscription charge, a debit on a bank account, a credit-report entry) start with Brigit support.

Contact. Brigit's Contact page lists chat and [email protected] and says that if its AI agent cannot find a solution you are routed to a Customer Care Associate with a response "within 24 hours." The Terms name [email protected] for cancelling a scheduled debit and for subscription cancellation. The general Contact page lists chat and email only, but Brigit's licensing page (New Mexico section, opened 2026-10-09) says "to report a problem or complaint to Brigit, you may write or call customer support" at its support email or (855) 885-5522; BBB lists the same number.

What it costs, as the company states it. Terms Section 7.2.1 says Brigit Plus "ranges from $5.99 to $9.99 per month" and Brigit Premium is "$15.99 per month"; the Help Center article "How much does Brigit cost?" lists Plus at $8.99 and Premium at $15.99. Both pages are live and differ on the Plus price. Terms Section 7.6.3 says an optional Express Fee for delivery within about 20 minutes "may range from $0.99 to $5.99," that an advance can always arrive within three business days at no extra cost, and that Premium has no expedited transfer fees. Terms Section 7.5 says the Line of Credit product carries a $15 monthly participation fee while the account is open, and that Credit Builder and Line of Credit accounts are issued by Coastal Community Bank.

Getting an advance without a subscription. The Terms (Section 7.7) and Help Center say you can ask for an advance without subscribing by emailing [email protected]; the Help Center adds "ACH transfers are free."

Cancelling a subscription. The Help Center article gives these steps in the app: profile icon, "My Brigit," Preferences, "My Subscription," then "Cancel & Switch to Free plan"; on the website, log in, Settings, My Subscription, the same option. It says an open Credit Builder loan must be closed first. Terms Section 10 says you can cancel "through Brigit's website, the mobile application, or by sending an email to [email protected]," including with an outstanding advance, and that you are still charged for the month in which you cancel. Keep screenshots of the confirmation screen and the date.

Repayment and stopping a debit. Terms Section 7.6.1 says Brigit debits the linked account for the advance plus any optional fee on or after the due date or when it sees a positive cash inflow, and that you can "CANCEL ANY SCHEDULED ELECTRONIC DEBIT BY CONTACTING US AT [email protected]"; Section 7.3 says that to revoke the continuing debit authorization you must email [email protected] at least three business days before the scheduled debit date and include the name and telephone number associated with your Brigit User Account; with less notice Brigit "may attempt, in our sole discretion, to cancel the transaction" and says it assumes no responsibility for being unable to. Section 7.6.2 says Brigit "HAS NO LEGAL OR CONTRACTUAL CLAIM AGAINST YOU BASED ON A FAILURE TO REPAY AN ADVANCE" and will not use debt collectors or report non-repayment to a consumer reporting agency; the Help Center says unpaid advances suspend access to Instant Cash and that Brigit has no late fees (articles opened 2026-10-07). Compare these statements with the allegations in the Minnesota lawsuit below.

Credit-report problems. For an error tied to a Credit Builder account, Terms Section 7.5.4 says to email [email protected] with your identifying details, the information disputed, your reasons and any documents; Brigit says it will investigate with Coastal Community Bank at no cost. You can also dispute with the credit bureaus directly.

FTC refunds. The FTC's Brigit Refunds page (May 2026) says refund payments were sent in November 2024 (more than $9.8 million) and a second round of 1,052,038 payments totaling more than $6.8 million followed; it says "If you get a check, please cash it within 90 days" and "If you get a PayPal payment, please accept it within 30 days," and it gives the refund administrator's number as 1-833-637-5800 (page read 2026-10-09). The FTC's November 2024 release says the Commission never requires people to pay money to receive a refund.

Arbitration. The Terms contain a binding arbitration clause and class-action waiver that can be opted out of within 30 days of accepting the Terms, by written notice (see Contact). A federal court has declined to compel arbitration in one pending class action (see Litigation).

Where to complain. CFPB (consumerfinance.gov/complaint), FTC (ReportFraud.ftc.gov), your state attorney general and state financial regulator. Brigit's licensing page lists complaint routes it provides for some states, including the California DFPI, the Connecticut Department of Banking, the South Carolina Department of Consumer Affairs and the Utah Division of Consumer Protection. The Minnesota Attorney General invited complaints about Brigit in its June 2026 press release.

FTC order (2023) and Minnesota Attorney General lawsuit (2026)

Federal Trade Commission (2023). On November 2, 2023 the FTC sued Bridge It, Inc., also doing business as Brigit, in the Southern District of New York (No. 1:23-cv-09651) under the FTC Act and the Restore Online Shoppers' Confidence Act (ROSCA). The FTC alleged that Brigit's promises of "instant" cash advances of up to $250 were deceptive, that consumers could rarely get the full amount and often could not get an advance at all, that it began charging a 99 cent fee for an instant transfer despite promising "free instant transfers," and that it blocked cancellation of the $9.99 monthly subscription while an advance was open and used manipulative design in the cancellation flow. The court's file-stamped Stipulated Order (filed November 8, 2023; the FTC case page lists the order file under November 14, 2023) states that the defendant "neither admits nor denies any of the allegations in the Complaint, except as specifically stated in this Order" and enters judgment of $18,000,000. It permanently bars misrepresentations about the amount and timing of funds, fees and cancellation, and requires clear disclosures, express informed consent and a simple cancellation mechanism for negative-option (automatically renewing) charges.

Refunds. The FTC's November 2024 press release said it was sending more than $17 million to consumers and planned payments to 1,818,930 Brigit members; its May 2026 refund page reports the two rounds summarized above.

Minnesota Attorney General (June 2026). On June 10, 2026 the Minnesota Attorney General filed a lawsuit against Bridge It, Inc. d/b/a Brigit in Ramsey County District Court. The AG alleges Brigit is an unlicensed, unregistered consumer small-loan and consumer short-term lender, that its Instant Cash advances are loans, and that annual percentage rates "regularly exceed 300%, with some exceeding 700%." The complaint asserts two counts, under Minn. Stat. 47.60 (registration of consumer small loan lenders) and 47.601 (licensing of consumer short-term lenders), and seeks an injunction and monetary relief. These are allegations in a complaint; Brigit's Terms say its advances are not loans. Brigit's response in court was not identified in the sources checked on 2026-10-07. The Attorney General's release invites Minnesotans to submit complaints about Brigit through the Office's online consumer complaint form (ag.state.mn.us/Office/Forms/ConsumerAssistanceRequest.asp).

Connecticut Department of Banking (April 2026). The Department's bulletin of April 24, 2026 says the Banking Commissioner entered into a consent order with Bridge IT, Inc. d/b/a Brigit on April 22, 2026, following an investigation that stemmed from Brigit's license application. The Commissioner alleged that between January 1, 2024 and April 29, 2025 Brigit made 409 small loans to 373 Connecticut borrowers without the required license. In the order Brigit consented to the sanctions "without admitting or denying the allegations"; it paid a $10,000 civil penalty and $400 in back-licensing fees. The order describes the company as a Delaware corporation with an office at 36 W. 20th St., New York. These are the Commissioner's allegations and a consent resolution, not a court finding. Brigit's licensing page (opened 2026-10-09) now lists a Connecticut Small Loan Company License.

Massachusetts Division of Banks (May 2026). A settlement agreement dated May 5, 2026 recites that Bridge IT "allegedly engaged in the business of a third party loan servicer from at least July 2021 through present in Massachusetts without the appropriate registration," and that it had applied for registration on or about June 23, 2025. Under it, Bridge IT remits $1,900,000 to the Division of Banks Settlement Trust and agrees to cease and desist from business activity that requires a license or registration until it obtains one. The agreement recites that Bridge IT cooperated with the Division once made aware that registration was required, and, as read on 2026-10-09, it contains allegations ("allegedly") and agreed terms rather than a finding of violation. Brigit's licensing page (opened 2026-10-09) lists a Massachusetts Third Party Loan Servicer Registration.

Other regulator matters. The sources checked on 2026-10-07 (CFPB enforcement and complaint database, FTC, the Minnesota AG, BBB, the company's licensing page and Upbound's Form 10-Q for the quarter ended March 31, 2026) did not identify a CFPB enforcement action against Brigit; this is a scoped search result, not a statement that none exists. Brigit's licensing page lists licenses and registrations in many states, including earned wage access provider licenses or registrations in several (for example Indiana, Kansas, Missouri, Nevada, South Carolina, Utah and Wisconsin).

Who runs Brigit and who owns it

Brigit is the consumer brand of Bridge It, Inc., a company headquartered in New York (Connecticut's 2026 consent order describes it as a Delaware corporation with an office at 36 W. 20th St., New York) whose cofounders are Zuben Mathews and Hamel Kothari. BBB's raw data gives an incorporation date of October 19, 2017 and a business start of January 1, 2018. Brigit's licensing page lists NMLS ID 2429907 for "BRIDGE IT, INC. (DBA 'BRIGIT')."

On January 31, 2025 Upbound Group, Inc. (NASDAQ: UPBD), the parent of Rent-A-Center and Acima, announced it had completed its acquisition of Brigit; the press release said Brigit had over one million active paying subscribers and almost one million free subscribers at that time and that the cofounders would continue to lead Brigit "as a business segment of Upbound." A September 22, 2026 Upbound release names a new head of Brigit and a chief operating officer responsible for aligning Acima, Brigit and Rent-A-Center. Upbound's Privacy Policy lists Upbound Group, Inc. among Brigit's affiliates.

Products, as the company describes them: a free plan with budgeting and bill-alert tools; Brigit Plus and Premium subscriptions; Instant Cash advances of $25 to $500 for eligible users ($25 to $250 in Maine), repaid by debit from the linked account; Credit Builder (a Coastal Community Bank loan whose payments are reported to the credit bureaus); a line of credit; identity-theft protection and credit monitoring. The company says it has more than 12 million users and a 4.7+ rating across the App Store and Google Play; these are the company's own figures.

Complaint counts and reviews as displayed on October 7, 2026

Counts below are as displayed on 2026-10-09 and are not combined, because each source measures something different.

BBB. BBB profile for Brigit, New York (alternate name Bridge It, Inc.): not BBB Accredited, rating A+, 253 total complaints in the last 3 years, 80 complaints filed in the last 12 months, and 4.41/5 from an average of 1,017 customer reviews (page read 2026-10-09). The profile carries a BBB notice about the FTC action.

CFPB Consumer Complaint Database (company name 'Bridge IT, Inc.'): 374 complaints received between June 21, 2021 and September 28, 2026, 145 of them since October 9, 2025 (database queried 2026-10-09). By CFPB's product labels, the largest are "Credit reporting or other personal consumer reports" (159) and "Payday loan, title loan, personal loan, or advance loan" (96), followed by debt collection (39); the most frequent issue labels across all products were "Incorrect information on your report" (105) and "Improper use of your report" (39), and the loan-related labels include "Can't stop withdrawals from your bank account" (26) and "Charged fees or interest you didn't expect" (14). The company's responses were "closed with explanation" in 362 cases, "closed with non-monetary relief" in 10 and "closed with monetary relief" in 2. CFPB does not verify the accuracy of complaints.

Trustpilot. hellobrigit.com shows a TrustScore of 4.5 from 6,056 reviews (2,710 in the last 12 months), a claimed profile with a paid Trustpilot subscription, and a note that the company invites customers to review; the page says Brigit replied to 99 percent of negative reviews (page read 2026-10-09).

This site has no archive complaints linked to Brigit: searches of this site's approved complaints returned only unrelated people and businesses whose names contain "Brigit" or "Brigitte."

Court cases involving Bridge It, Inc.

FTC v. Bridge It, Inc. (S.D.N.Y. No. 1:23-cv-09651): settled by stipulated order as described above; the docket shows the case terminated on November 8, 2023.

Feeman v. Bridge It, Inc. d/b/a Brigit (S.D.N.Y. No. 1:25-cv-03806, Judge Liman): a putative class action filed March 20, 2025 in New York State Supreme Court and removed to federal court on May 7, 2025. Per the court's Opinion and Order, the plaintiffs allege that Instant Cash extends consumer credit and that Brigit violated the Military Lending Act and the Truth in Lending Act (the amended complaint also added Georgia and Illinois state-law claims, which the plaintiffs voluntarily dismissed in February 2026). Brigit argued that Instant Cash is not credit because a consumer incurs no debt if there is no obligation to repay, and sought dismissal or arbitration. In an Opinion and Order dated March 31, 2026 the court denied the motion, holding that the amended complaint states a claim and that, because the Military Lending Act applies as pleaded, the arbitration agreement is not enforceable. That is a ruling on the pleadings, not a finding that Brigit violated either statute. Brigit filed an interlocutory appeal on April 13, 2026 (Second Circuit No. 26-959) and the district court stayed the case on April 17, 2026 pending the appeal. On the CourtListener copy of the Second Circuit docket (opened 2026-10-09, last updated September 23, 2026) the latest entries are Brigit's reply brief of August 14, 2026 and a September 17, 2026 order granting a motion to hear No. 26-959 in tandem with appeals 26-1197 and 26-655; no decision appears in the entries read. CourtListener's RECAP copy may lag the official docket.

Other dockets. Court records also show individual-plaintiff cases naming Bridge It, Inc. (for example in the Northern District of Georgia and a bankruptcy adversary proceeding in the Northern District of Alabama); this page does not describe them because the dockets do not state their claims in a form that could be verified here.

Upbound's SEC filings. Upbound's Form 10-Q for the quarter ended March 31, 2026 (Note 11, Contingencies) describes other matters involving its Acima business; the Brigit matters above were not itemized in that note as read on 2026-10-07. The Form 10-Q for the quarter ended June 30, 2026 (opened 2026-10-09) describes the Brigit segment as the operations of Bridge IT Inc., "acquired on January 31, 2025"; its Note 11 (Contingencies) refers generally to other legal proceedings and governmental inquiries and investigations and, as read on 2026-10-09, does not separately name the Minnesota, Feeman, Connecticut or Massachusetts matters. Separately, the filing says Upbound experienced cybersecurity incidents in which "certain non-sensitive customer information and other documents were obtained without authorization," and attributes about $13.3 million of resulting fraudulent lease-to-own contract losses to its Acima segment; the filing does not attribute these incidents to Brigit.

Is Brigit Legitimate?

Documented facts: Bridge It, Inc. is headquartered in New York (a Delaware corporation, per Connecticut's consent order) and has a BBB profile rated A+ (not accredited), an NMLS ID and state licensing page, and, since January 31, 2025, an owner that is a public company (Upbound Group, Inc.). It entered a stipulated federal order with the FTC in November 2023 under which judgment of $18,000,000 was entered without admission or denial of the allegations, and the FTC has reported two rounds of refund payments. In June 2026 the Minnesota Attorney General sued it, alleging unlicensed lending; in March 2026 a federal court allowed a class action under the Military Lending Act and Truth in Lending Act to proceed past the pleadings and refused to compel arbitration, and Brigit's appeal is pending as of the sources checked. Brigit's position is that its advances are optional-fee, non-recourse and not loans.

Whether a particular charge, advance or credit-report entry was handled properly depends on that account's records and the terms in force when it was opened (Brigit's Terms have been revised several times, according to the Feeman docket exhibits). This page does not rate the company; it lists what regulators, courts and the company's own pages state.

Court & Public Records

Company Relationships

• Owned by: Upbound Group, Inc.
• Affiliated with: Acima
• Affiliated with: Rent-A-Center

Frequently Asked Questions