Breeze Airways

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Contacts

• Official website (flybreeze.com): https://www.flybreeze.com/
• Breeze Contact Support (web form and chat): https://www.flybreeze.com/support?a=Contact-Support---id--8PUFhDWYSySIZDc9nJq_ng
• Breeze Guest Service Plan (refund and complaint commitments): https://www.flybreeze.com/service-plan
• Privacy requests (privacy notice): [email protected]
• DOT: file an air travel consumer complaint: https://www.transportation.gov/airconsumer/file-consumer-complaint

Locations

Breeze Airways refunds, cancellations, delays, bags and how to complain: what Breeze's pages and DOT's rules say (checked October 6, 2026)

Breeze's own pages, DOT's refund rules and the public dockets below were opened on October 6 and 7, 2026 (company pages, BBB and Trustpilot snapshots, DOT's refunds page and the Justia dockets were re-opened on October 7, 2026). This site's complaint archive contains no posts that name Breeze Airways (see the complaint-record section), so the practical steps below come from Breeze's and DOT's published rules rather than from archive complaints.

Refunds. Breeze's Contract of Carriage (the footer-linked PDF, “Updated as of March 20, 2025”) says in section 3.A: “Subject to limited exceptions as set forth herein or as otherwise set forth in the applicable Fare Rules, or as required by applicable law, all Breeze fares and the purchase of optional services (e.g., checked baggage services) are non-refundable.” Section 3.G adds an exception: if a guest buys a nonrefundable ticket “one week (168 hours) or more prior to a flight's scheduled departure time, and that ticket is canceled within twenty-four (24) hours of purchase, Breeze will refund the payment in full to the original form of payment without assessment of a cancellation fee.” For “all other Guest-initiated flight cancellations” the contract says the guest receives a Flight Credit or Voucher (or redeposited BreezePoints). Breeze's “How to Breeze” page says other cancellations “will be issued as a Flight Credit valid for 12 months from the original booking date,” and that a No Flex Fare cannot be changed but can be cancelled “for a partial Flight Credit given in BreezePoints.”

When DOT's rules apply instead. DOT's refunds page says a consumer is entitled to a refund of the ticket price if the airline cancelled the flight or significantly changed or delayed it and the consumer chooses not to travel or accept credits or vouchers; it defines a significant delay as arriving 3 hours or more later than scheduled on domestic itineraries (6 hours on international ones), among other changes. The Contract of Carriage section 8.B says that in the event of a “Significantly delayed or changed flight” (as defined in DOT regulations) guests “may be entitled to a refund consistent with DOT regulations,” and that itinerary changes are free when a flight is cancelled, modified or delayed more than two hours, if rebooked within fourteen days of the original departure date and between the same airports. DOT also says airlines must refund ancillary-service fees when the service is not provided, and the fee for a bag that is lost or significantly delayed after you file a mishandled-baggage report (DOT: a domestic bag is significantly delayed if not delivered within 12 hours of arrival).

How Breeze says refunds are handled. Item 5 of the Guest Service Plan (“Effective September 8, 2023”) says Breeze “sells only nonrefundable tickets” and that eligible refunds will be processed “within seven (7) business days of our receipt of Guest's documented and qualifying refund request,” adding that credit-card refunds “may take up to two (2) billing cycles before appearing on a credit card statement.” DOT's refunds page states a separate federal timing rule for automatic refunds (when the airline cancels or significantly changes a flight and the consumer rejects the alternative): its text says the refund is due “within 7 business days” for credit-card payments and, in one passage, “20 calendar days” and, in another, “20 business days” for other forms of payment; the page words the non-card period both ways, so read the page itself for the period that applies. It says the easiest method is cancelling in the app or on flybreeze.com within the account used to book. Item 4 says the 24-hour refund right applies to tickets bought through a Direct Breeze Channel or an Authorized Third Party; tickets bought from an Unauthorized Third Party follow that party's policies.

Bags. The Contract of Carriage (section 7.J) says a missing checked bag must be reported to a team member at the arrival airport within one hour of the flight's arrival, and that Breeze will not consider lost or damaged baggage claims unless all required documents arrive within 30 days of the flight. Section 7.J also says that if a bag “has not been located and returned to the Guest within ten (10) days after the Guest's original report, the Guest must submit a follow-up claim by Contacting the Breeze Contact Center,” and that, case by case, Breeze “will reimburse a Guest for their documented, reasonable, necessary interim expenses incurred by such Guest as a direct result of the delayed delivery of their baggage,” limited to “essential, provisional items, such as clothing and toiletries.” The Guest Service Plan says Breeze will try to deliver delayed bags within 24 hours and will refund bag fees if a bag is later determined to be lost. Breeze's bag-pricing page says bags added by airport or Guest Empowerment Team members cost $75 each, overweight and oversize bags are $75 in addition to the bag price, and bags over 99 pounds or 80 linear inches are not accepted.

How to complain. Item 11 of the Guest Service Plan says Breeze will acknowledge a written complaint within 30 days and send a substantive response within 60 days, and lists two routes: the form on the Contact Support page at flybreeze.com/support, or a First-Class Mail letter to “Breeze Airways Attention: Guest Concern 6430 South 3000 East, Suite 400 Cottonwood Heights, Utah 84121.” SEC filings and BBB give the company's street number as 6340, not 6430, so confirm the mailing address on the live Guest Service Plan before posting a letter. If Breeze does not resolve the problem, DOT's “File a Consumer Complaint” page describes filing with DOT's Office of Aviation Consumer Protection after giving the airline a chance to resolve it; DOT says safety concerns go to the FAA and security concerns to TSA instead.

Terms to know before a dispute. The Contract of Carriage says it is governed by U.S. law and, where not preempted, Utah law; section 12.G says any case “must be brought in a party's individual capacity and not as a plaintiff or class member in any purported class or representative proceeding”; section 12.H says “No legal action may be brought by a Guest against Breeze or any of its Team Members unless commenced within six (6) months from the date the claim arose”; and section 12.F waives jury trial. Whether those clauses would be enforced in a particular case is a legal question this page does not answer.

Phone numbers posted by others. One BBB customer review displayed on October 6, 2026 contains a telephone number presented as a Breeze reservations line. BBB says it does not verify information from third parties. The pages of flybreeze.com opened for this profile list web, chat and email/SMS channels; we did not find a general customer-service telephone number on them, so use the channels published on flybreeze.com rather than a number from a review or search result.

Breeze Airways and its regulators: DOT, SEC and what was not found (as of October 6, 2026)

DOT. DOT's Office of Aviation Consumer Protection handles air-travel service complaints, refunds and consumer-protection rules for airlines that fly to, from or within the United States, and publishes monthly complaint counts by airline in its Air Travel Consumer Report (see the complaint-record section). A search of transportation.gov for “Breeze Airways” returned no results on October 6, 2026 (not repeated on October 7), and no DOT enforcement order naming Breeze Aviation Group, Inc. was identified in the sources checked that day. That is a statement about those searches only; it is not a statement that none exists.

SEC. The SEC's EDGAR record for Breeze Aviation Group, Inc. (CIK 0001810044) lists four Form D notices (filed April 22, 2020, September 9, 2020, August 13, 2021 and January 12, 2024) and no annual or quarterly reports. A Form D is a notice of an exempt private offering; it is not a registration of the securities with the SEC and not an SEC finding about the company.

Other regulators. State attorney-general and state consumer-protection actions, FAA actions and state data-breach notification lists were not searched for this profile, and no result from those sources is reported here. The National Mediation Board labor-representation matters involving Breeze's pilots are summarized in the company-background and litigation sections; they are labor-relations proceedings, not consumer-protection actions. For safety concerns DOT's complaint page points to the FAA; for aviation security concerns it points to TSA.

Who operates Breeze Airways: Breeze Aviation Group, Inc.

Breeze Aviation Group, Inc., doing business as Breeze Airways, is a U.S. passenger airline. Breeze's Contract of Carriage defines “Breeze” as “Breeze Aviation Group, Inc., DBA Breeze Airways,” and its privacy notice uses the same entity name. The SEC's EDGAR record shows a Delaware corporation with its business address at 6340 S 3000 E, Suite 400, Cottonwood Heights, Utah (BBB lists the same street address under Salt Lake City).

The company says on its About Us page that Breeze Airways began service in May 2021, was founded by aviation entrepreneur David Neeleman, operates a fleet of Airbus A220-300 aircraft, and offers “more than 300 year-round and seasonal nonstop routes between 90+ cities in 30+ states.” Its Guest Service Plan page also links seat and lavatory information for an Embraer E190. BBB's profile lists Mr. David Neeleman as Founder/CEO and Mr. Tom Doxey as President, and shows a “Business Started” date of September 10, 2013 in its page data; that is BBB's field, not a Breeze statement. Breeze has only filed Form D private-offering notices with the SEC (see the regulator section), so no annual report is available for fleet, route or financial figures; the figures above are the company's own statements.

Products and programs described on Breeze's own pages include fare bundles, Breeze Ascent seating, the Breezy Rewards loyalty program (BreezePoints), a co-branded Breeze Easy Visa Signature credit card, and “Flex Pay by Upgrade,” a buy-now-pay-later product offered by Upgrade for booking trips. Pilot union mediation request (September 2026). On September 14, 2026, the Air Line Pilots Association, International (ALPA) said in a press release that Breeze pilots “filed a request with the National Mediation Board (NMB) asking the agency to appoint a federal mediator to assist in negotiations for the pilots' first collective bargaining agreement,” and ALPA's release attributes to its Breeze council chair the statement that management “has shown that it is either unwilling or unable to bargain in good faith.” Breeze's own statement the same day, published through GlobeNewswire, says “We do not agree with ALPA's claims that Breeze has been unwilling or unable to bargain in good faith,” that the parties “have made meaningful progress at the bargaining table” with tentative agreements “on many sections of the contract,” and that Breeze “remains committed” to bargaining in good faith. These are the two parties' opposing statements; this page makes no finding about the bargaining. Breeze's GlobeNewswire list showed this release (September 14, 2026) as its newest item on October 7, 2026, ahead of items dated August 3, 2026 and June 24, 2026.

Breeze Airways complaint record: BBB, Trustpilot, DOT complaint counts and archive posts (as displayed October 7, 2026)

These figures are snapshots as displayed on October 7, 2026 (the same BBB complaint figures and Trustpilot figures were also displayed on October 6, 2026; BBB's review count changed from 195 to 194 between the two days). They are different measures from different sources and are not added together or compared with each other.

• BBB. BBB profile for Breeze Airways, 6340 S 3000 E Ste 400, Salt Lake City, UT (BBB says it includes the headquarters and corporate-owned locations): rating D-; “NOT BBB Accredited”; reasons shown include “346 complaint(s) filed against business” and “Business has failed to resolve underlying cause(s) of a pattern of complaints”; BBB also shows an alert titled “Pattern of Complaints.” BBB shows 346 total complaints in the last 3 years and 96 closed in the last 12 months; customer reviews average 1.44 out of 5 across 194 reviews (“Average of 194 Customer Reviews”). BBB's page data gives a file-opened date of July 26, 2021. Other BBB listings for Breeze, if any, are not combined here; this snapshot covers only the profile at the URL cited. BBB says it does not verify the accuracy of information provided by third parties.
• Trustpilot. www.flybreeze.com: claimed profile (May 2026), 2.1 stars from 107 reviews (78 in the last 12 months); Trustpilot's page says the company has “No recent history of asking for reviews,” so reviews “may not be representative,” and that it “Hasn't replied to negative reviews.” Trustpilot does not fact-check reviews.
• DOT Air Travel Consumer Report. The September 2026 report (July 2026 data) shows 78 complaint cases received by DOT about Breeze Airways in July 2026, in DOT's categories: baggage 35, refunds 22, flight problems 5, reservations/ticketing/boarding 4, customer service 4, other 3, denied boarding 1, fees/fares 1, disability 1, advertising 1, discrimination 1 and animals 0. DOT counts complaint cases it received; they are not findings that a violation occurred.
• Complaints in this site's archive. No approved archive posts naming Breeze Airways or Breeze Aviation Group were identified on October 6, 2026 in a search of the offender field, titles and text for “Breeze Airways,” “Breeze Aviation” and “flybreeze.” Archive posts about other businesses with “Breeze” in their names (for example air conditioners, ceiling fans or cleaning services) are unrelated and are not linked. Because the archive has no posts about this airline, this profile has no complaint-theme counts.

Court dockets naming Breeze Aviation Group (federal party-name search, October 6, 2026)

Searches of Justia Dockets and CourtListener for the party name “Breeze Aviation Group” on October 6, 2026 (the Iwasaki and Tenth Circuit entries were re-opened on October 7, 2026) listed the federal cases below. These searches cover federal courts in those two databases only; state-court cases were not searched.

• Cases Breeze filed. Breeze Aviation Group, Inc. v. All Nippon Airways Co., Ltd. (D.S.C., No. 2:26-cv-01210, filed March 20, 2026) is a diversity property-damage suit in which Breeze is plaintiff; ANA answered on April 30, 2026 with a counterclaim against Breeze and a third-party complaint against the Charleston Regional Aviation Authority and Unifi Aviation, LLC, and the docket shows a confidentiality order dated July 23, 2026. Breeze also filed a miscellaneous motion to enforce a subpoena against Eastern Airlines LLC (W.D. Mo., No. 2:25-mc-09002, filed July 14, 2025, terminated October 15, 2025).
• Cases against Breeze. The party search lists suits by individuals and a union against Breeze Aviation Group: four whose Justia entries are classified as employment-related (job discrimination or Family and Medical Leave Act, in the Utah, Florida and Rhode Island federal courts; one of them, Iwasaki v. Breeze Aviation Group Inc., is described below as decided), a personal-injury diversity case in the Northern District of Ohio filed January 30, 2026 that also names two other defendants, an action by the Air Line Pilots Association, International in the District of Utah filed January 20, 2026, and others whose claims we did not open. We did not read the pleadings in most of those cases, and a docket entry or a lawsuit is an allegation, not a finding.
• Decided matters. Iwasaki v. Breeze Aviation Group Inc. (D. Utah, No. 2:24-cv-00817, filed October 31, 2024; Justia lists nature of suit “Civil Rights: Jobs” and cause “42 U.S.C. § 2000 Job Discrimination (Employment)”): on July 13, 2026 the court entered a “memorandum decision and order granting 42 Motion for Summary Judgment” and directed the Clerk to close the case (Justia's description of the order; we did not read the order's reasoning). Breeze Aviation Group v. National Mediation Board (10th Cir., No. 23-4079, decided June 17, 2024): Breeze challenged the NMB's administration of the union-representation election that resulted in ALPA's certification as representative of Breeze's pilots; Justia's summary says the Tenth Circuit “affirmed the district court's dismissal of the complaint for lack of jurisdiction.”

No consumer class action against Breeze Airways about refunds, fees or data security was identified in these searches on October 6, 2026. Contract of Carriage section 12.G, quoted above, requires claims under the contract to be brought individually.

Is Breeze Airways Legitimate?

Breeze Aviation Group, Inc. is the legal entity the Contract of Carriage and privacy notice name as operating Breeze Airways; it is a Delaware corporation on the SEC's EDGAR system with a Utah business address and four Form D private-offering notices (2020–2024). DOT's September 2026 report lists Breeze Airways among the U.S. airlines it received complaint cases about (78 for July 2026). BBB shows a D- rating for the headquarters profile and says Breeze is not BBB Accredited; Trustpilot shows 2.1 stars from 107 reviews on a profile Breeze claimed in May 2026. Those counts are published by third parties and are not verdicts; this site does not rate airlines. This profile does not examine safety, which DOT's complaint page says belongs to the FAA.

Court & Public Records

Frequently Asked Questions