Independent profile. Not owned, sponsored or endorsed by Blueland.

Blueland Reviews, Complaints & Contacts

Blueland sells refillable household cleaning products online; its Terms of Service name One Home Brands, Inc. as the operator. This page gives the company's own Autoship cancellation, 100-day return and refund steps, BBB (B-) and Trustpilot (4.2 from 838 reviews) figures as displayed on 2026-10-20, two NAD advertising decisions and two federal dockets. No published complaint reports are currently linked to this profile.

REVIEWS & COMPLAINTS0none submitted to USAComplaints yet · see external reviews
WEBSITEblueland.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-20
Submit a Complaint Official website ↗

Contacts

PhoneEmailAddress

Customer service & general contact

Cancel, billing & returns

Settlements & legal notices

Reference numbers (not support lines)

VERIFIED

Locations

  • Headquarters104 W 27th St, Fl 7 New York NY 10001
  • Branch office127 W 26th St, Fl 7 New York NY 10001
EDITORIAL

Is Blueland Legitimate?

BBB, Trustpilot

Legal name
One Home Brands, Inc.
Business type
Seller of refillable household cleaning products (dish, laundry, toilet, hand soap and spray cleaners) sold online, with an optional Autoship subscription; the website is operated by One Home Brands, Inc. (dba Blueland)
Website
blueland.comSource: Blueland Terms of Service page on blueland.com, checked 2026-10-20
Headquarters
New York, NYSource: Terms of Service Section 11 and 25: mailing address for legal notices, Attention: Legal Department, checked 2026-10-20

Blueland's Terms of Service name One Home Brands, Inc. (dba Blueland) as the operator of blueland.com, with legal notices to an address in New York, NY. BBB lists a profile for Blueland in New York, not accredited, rated B-, and Trustpilot shows 4.2 from 838 reviews (both as displayed on 2026-10-20; see the complaint-record section). Two NAD decision summaries and two federal dockets that name the company are in the sections on this page.

Dispute terms. The Terms open with a notice that they contain 'a binding arbitration agreement with a class action waiver and jury trial waiver.' Section 11 requires a written notice of dispute sent to [email protected] or to the New York address, followed by a 60-day period of good-faith negotiation; unresolved disputes go to binding arbitration under the American Arbitration Association's Commercial Arbitration Rules, with AAA fees paid under its Consumer Arbitration rules, and the Terms say that if a dispute proceeds in court the parties waive jury trial. The Terms also describe a batch-arbitration procedure for 25 or more substantially similar notices filed within 180 days.

Subscription terms. The Terms of Service do not contain Autoship renewal terms; those appear in the Help Center articles quoted in the first section (renewal every 3 months, cancellation free of charge). Where the Terms and the Help Center cover different topics, both are cited by URL.

EXTERNAL SOURCE

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

BBBBlueland' (alternate name One Home Brands, Inc.), New York, NY
26 reviews · 53 complaints · BBB business grade B- · average customer rating 4.23 / 5
Trustpilot
838 reviews · TrustScore 4.2 / 5
EDITORIAL

Complaint record: BBB and Trustpilot

BBB (profile 'Blueland', alternate name One Home Brands, Inc., New York, NY), as displayed on 2026-10-20: not BBB accredited; BBB Rating B-. The reasons BBB lists for the rating are '53 complaint(s) filed against business' and the length of time the business has taken to respond to complaints. The complaints tab shows 53 complaints in the last 3 years and 12 in the last 12 months. The first ten complaints displayed were typed Product Issues (5), Service or Repair Issues (3), Billing Issues (1) and Delivery Issues (1), with statuses Resolved or Answered; the first one shown was dated 07/31/2026. Excerpts include complainants saying an order had not arrived, that dishwasher tablets left residue, and that an order was followed by an unexpected subscription charge. These are consumers' statements, not findings, and BBB notes that the displayed text may not represent all complaints. The reviews tab shows 4.23 out of 5 stars, an average of 26 customer reviews. BBB's page data gives a file-opened date of 2020-04-09.

Trustpilot (blueland.com), as displayed on 2026-10-20: 4.2 from 838 reviews. The profile is shown as claimed since Oct 2021; Trustpilot states that it does not fact-check reviews, and several of the reviews shown carry a 'Company replied' label. Trustpilot also shows an AI-generated review summary, which we do not repeat.

The two sources are shown separately and are not added together or averaged. They measure different things (BBB shows complaints filed with BBB; Trustpilot shows star reviews). This site has no archive complaints about Blueland (0 approved posts) as of 2026-10-20.

Had an experience with Blueland? Tell other people what happened.

Submit a Complaint
EDITORIAL

Blueland complaints: Autoship, returns and refunds

This page was checked on 2026-10-20 against Blueland's own Terms of Service, Returns page and Help Center, BBB, Trustpilot, BBB National Programs and federal court dockets. Steps on this page are paraphrased or quoted from Blueland's pages; BBB and Trustpilot figures are in the complaint-record section.

  • Autoship is optional. The Help Center says: 'No, autoship is not required! All of our products are available as one-time options; just be sure to click ‘Buy One Time’ when adding items to your cart!' The article 'I'm interested in autoship deliveries' (help.blueland.com, article 253800) also says an autoship 'renews automatically every 3 months,' that a reminder email is sent 3 days before a refill order is processed, and that changes can be made until 12 PM EST the day before the scheduled shipment.
  • Cancel or change Autoship. The Help Center says to log into your account on the website and select 'Autoship', where you can Order Now, skip or manage items. On cancelling it says: 'you can cancel your autoship subscription free of charge' and that, if you have multiple items in the Autoship portal, you will need to cancel each one.
    More detailShow less

    It also says: 'We may be able to make changes for a short window after your order is placed,' and that once an order starts moving through the fulfillment center, items can no longer be removed, added or swapped.

  • Credits and gift cards. The same article says: 'At this time you cannot apply a gift card to your autoship refill purchases,' and that Autoship subscription credits stay active for 1 year after they are issued as long as at least one subscription is active; once all subscriptions are inactive there are 7 days to reactivate The cancel and change steps shown in the portal are not reproduced here.
  • Unexpected charge. Article 253800 says the card is charged on the day the Autoship order is scheduled to process, and that the next date is shown in your account under 'Autoship'; the article 'I'm a current autoship subscriber' (253797) says refill orders are processed on the day of the month that the subscription began. A complainant on BBB describes a one-time order followed by what they call an unexpected subscription (a consumer's statement, not a finding). Check the order confirmation email and your account's Autoship tab, then use the Help Center form with the subject 'Autoship Deliveries' or 'Refund Request'.
  • Returns and refunds (U.S. orders). The Returns & Exchanges page says free returns on domestic (USA) orders are offered 'within a 100 day window after they're shipped,' requested at returns.blueland.com; returns must be shipped within 15 days after return label instructions are issued; all components must be returned; after inspection the credit is applied to the original payment method 'within 5-7 business days.' It says donations to non-profit partners and original shipping fees are not refunded and that 'all sample packs are final sale.'
  • Exchanges and replacements. The page says there are no direct exchanges, but at return you can choose Store Credit, which generates a gift card code. It offers free replacements of Hand Soap Pumps and Cleaning Spray Nozzles within 100 days of purchase, requested through 'Contact Us' on the homepage.
  • Orders outside the U.S. The Returns page says returns, exchanges and replacements are offered only for domestic orders and that, for orders to Canada, New Zealand, Australia or the UK, you can message the company through 'Contact Us' to see what it can do.
  • Order not received. The Help Center has Track order and Return order links and a contact form with subject 'My Order'. If the company does not resolve it, you can file with BBB, the FTC (reportfraud.ftc.gov) or your state attorney general, and your card issuer has its own dispute process.
EDITORIAL

Advertising self-regulation decisions (NAD)

BBB National Programs' National Advertising Division (NAD) is an industry self-regulatory body, not a government agency. Two NAD decision summaries name One Home Brands, Inc. d/b/a Blueland. In both, the challenger was a competitor.

More on regulatorsShow less

NAD Case #6416 (release dated October 2020). The challenger was The Clorox Company. NAD found a reasonable basis for claims that Blueland's tablet wrappers are biodegradable and compostable, and that the term 'forever' for its bottles was not misleading and its Forever bottles are shatterproof. It recommended discontinuing the claim that every piece of packaging is '100% recyclable' and unqualified recyclability claims for the Forever bottles, and modifying or discontinuing other environmental claims (for example 'better for your home and our planet' and 'bad for germs, good for earth'). It found the evidence did not support comparative cleaning-performance claims and recommended discontinuing them, along with certain comparative safety claims. Blueland told NAD it had permanently discontinued advertising implying its surface cleaners are disinfectants, and stated it 'will comply with NAD’s recommendations.'

NAD Case #7521 (release dated November 25, 2025). The challenger was The Procter & Gamble Company, through NAD's Fast-Track SWIFT process, concerning influencer and social media advertising. NAD determined that, for creators who received free product and whose only other relationship to Blueland was the TikTok Shop affiliate program, TikTok's automated 'creator earns commission' disclosure was sufficient. Blueland stated that posts from four creators who may have received additional compensation would be modified or discontinued and that it would work with other creators to revise challenged posts; NAD did not review those claims on the merits and treats them, for compliance purposes, as though it had recommended modification or discontinuance.

Searches on 2026-10-20 of the CPSC recall API (titles and manufacturer names 'Blueland' and 'One Home Brands') returned no records; that search does not cover CPSC warnings or the company's own safety notices.

EDITORIAL

Court cases

Court records

A Justia Dockets search for 'blueland' on 2026-10-20 returned six results. Two of the six results name One Home Brands, Inc. d/b/a Blueland; the other results involve differently named businesses and are not listed.

More on the lawsuitsShow less

Great Bowery, Inc. d/b/a Trunk Archive v. One Home Brands, Inc. (S.D.N.Y. 1:26-cv-03362). Justia's caption reads 'Great Bowery, Inc. v. One Home Brands, Inc et al'; its party fields list the defendants as One Home Brands, Inc. doing business as Blueland and Does 1-10, Inclusive. Justia lists the case, filed April 23, 2026, as a copyright infringement action (17 U.S.C. section 101), before Judge Loretta A. Preska. The docket shows a waiver of service returned executed on May 18, 2026 (answer due July 14, 2026), then, on June 16, 2026, a notice of voluntary dismissal by the plaintiff under Rule 41(a)(1)(A)(i), stating the action is dismissed 'with prejudice and with costs against the defendant(s)'; on June 17, 2026 the clerk entered an AO 121 form noting the case terminated. The docket copy was last retrieved by Justia on June 17, 2026. Settlement terms, if any, do not appear in the docket entries.

Nisbett v. One Home Brands, Inc. (S.D.N.Y. 1:22-cv-00261). Justia lists the case, filed January 11, 2022 before Judge J. Paul Oetken, with nature of suit 'Civil Rights: Americans with Disabilities - Other.' The docket copy was last retrieved on March 16, 2022; it shows service accepted on January 25, 2022 and an order extending the defendant's time to respond to March 17, 2022.

The search does not cover state courts, arbitration or regulator proceedings; this is not a complete list of litigation involving the company.

PUBLIC RECORD

Court & Public Records

Great Bowery, Inc. d/b/a Trunk Archive v. One Home Brands, Inc. d/b/a Blueland

Dismissed

U.S. District Court for the Southern District of New YorkDocket 1:26-cv-03362Source ↗

Dismissed

Settlement terms, if any, do not appear in the docket entries we read.

Case details: Great Bowery, Inc. d/b/a Trunk Archive v. One Home Brands, Inc. d/b/a BluelandShow less

Copyright infringement action (per Justia's cause-of-action field) against One Home Brands, Inc. The plaintiff filed a notice of voluntary dismissal under Rule 41(a)(1)(A)(i) on June 16, 2026, stating dismissal 'with prejudice and with costs against the defendant(s)', and the clerk entered an AO 121 form on June 17, 2026 noting the case terminated.

Nisbett v. One Home Brands, Inc. d/b/a Blueland

Filed

U.S. District Court for the Southern District of New YorkDocket 1:22-cv-00261Source ↗

Filed — no final outcome recorded

We did not locate later entries; the outcome is not verified.

Case details: Nisbett v. One Home Brands, Inc. d/b/a BluelandShow less

Case listed by Justia under nature of suit 'Civil Rights: Americans with Disabilities - Other'. The docket copy we read (last retrieved by Justia March 16, 2022) shows service accepted on January 25, 2022 and an order extending the defendant's time to respond to March 17, 2022.

EDITORIAL

Who operates Blueland

Blueland's Terms of Service say: 'This website is operated by One Home Brands, Inc. (dba "Blueland").' Legal notices go to 104 W 27th St, Fl 7, New York, NY 10001, Attention: Legal Department, or [email protected]. The Terms carry no effective date. Blueland's About page presents the company's mission as reducing single-use plastic in household cleaning products and names Sarah Paiji Yoo as co-founder and CEO.

BBB lists a profile named 'Blueland' (alternate name One Home Brands, Inc.), type of entity Corporation, category Cleaning Supplies, at 127 W 26th St Fl 7, New York, NY 10001-6808. BBB's page data (raw JSON) gives a business-start and incorporation date of 2018-05-24 and a BBB file-opened date of 2020-04-09; BBB does not say what the 2018 date represents. The profile's own description: 'We sell refillable, eco-friendly cleaning products in effort to combat use of single-use plastic.'

Products are sold through blueland.com; a banner on the site says it ships to Canada, the UK, Australia and New Zealand, and the Help Center says Autoship is available only to customers in the U.S.

EDITORIAL

Frequently Asked Questions

Is Blueland Autoship required?

The Help Center says: 'No, autoship is not required! All of our products are available as one-time options; just be sure to click ‘Buy One Time’ when adding items to your cart!' It says an Autoship subscription renews automatically every 3 months and is available only to customers in the U.S.

How do I cancel Blueland Autoship?

The Help Center says to log into your account on the website and select 'Autoship'. It says: 'you can cancel your autoship subscription free of charge,' that changes must be made by 12 PM EST the day before the scheduled order, and that if you have multiple items in the portal you need to cancel each one. A reminder email is sent 3 days before a refill order is processed. The Help Center contact form has an 'Autoship Deliveries' subject.

What is Blueland's return window?

The Returns & Exchanges page says domestic (USA) orders can be returned free within 100 days after they are shipped, through returns.blueland.com, with the return shipped within 15 days after label instructions are issued and all components included. Credit is applied to the original payment method within 5-7 business days after inspection; donations and original shipping fees are not refunded, and sample packs are final sale.

Can I return a Blueland order shipped outside the U.S.?

The Returns page says returns, exchanges and replacements are offered only for domestic orders, and that for orders to Canada, New Zealand, Australia or the UK customers can message the company through 'Contact Us' to see what it can do.

How do I get a replacement hand soap pump or spray nozzle?

The Returns page says Hand Soap Pumps and Cleaning Spray Nozzles are replaced free within 100 days of purchase, requested by sending a message through 'Contact Us' at the bottom of the homepage. The Help Center also has a flow titled 'I need help with my Hand Soap Pump'.

Who operates Blueland?

The Terms of Service say: 'This website is operated by One Home Brands, Inc. (dba "Blueland").' Legal notices go to 104 W 27th St, Fl 7, New York, NY 10001, Attention: Legal Department.

What does BBB show for Blueland?

BBB's profile for Blueland (alternate name One Home Brands, Inc.), New York, NY, showed on 2026-10-20: not accredited, rating B-, 53 complaints in the last 3 years and 12 in the last 12 months, and 4.23 out of 5 across 26 customer reviews. See the complaint-record section for context.

What does Trustpilot show for Blueland?

Trustpilot showed 4.2 from 838 reviews for blueland.com on 2026-10-20 and a profile claimed since Oct 2021. Trustpilot states it does not fact-check reviews. BBB and Trustpilot figures measure different things and are not combined on this page.

Has Blueland been the subject of advertising decisions?

BBB National Programs' National Advertising Division, a self-regulatory body, issued decision summaries naming One Home Brands, Inc. d/b/a Blueland in October 2020 (challenge by The Clorox Company; case #6416) and on November 25, 2025 (challenge by The Procter & Gamble Company; case #7521). The regulator-actions section summarizes both, including the claims NAD found supported.