Independent profile — not affiliated with Blue Apron
Blue Apron
Blue Apron is a meal-kit and prepared-meal delivery service operated, according to its Terms and Conditions, by Blue Apron, LLC of New York. In November 2023 Blue Apron Holdings, Inc. became a wholly-owned subsidiary of Wonder Group, Inc., according to an SEC filing. This page explains the company's published steps for skipping, cancelling and claiming a refund or credit, and records the public ratings, a settled securities case and the 2026 FreshRealm bankruptcy docket in which Blue Apron, LLC appears, all as displayed on 2026-10-14.
Independent Sources
Shown for context — not merged with USAComplaints' own numbers.
Contacts
- Official website: https://www.blueapron.com/
- Customer service, toll-free: 1-888-278-4349
- Customer service, local: (646) 891-4349
- Customer service text line: (929) 799-8354
- Customer service email (refunds, credits, substitutions): [email protected]
- Privacy requests email: [email protected]
- Help Center: https://blueapronsupport.zendesk.com/hc/en-us
Locations
| Type | Address |
|---|---|
| Mailing address | 150 Greenwich St, 57th Floor New York NY 10006 |
| Mailing address | 28 Liberty St, Floor 28 New York NY 10005 |
Blue Apron problems: contact, skip, cancel, refund and escalate (checked October 14, 2026)
Blue Apron is run, per its Terms and Conditions (last updated October 31, 2025), by Blue Apron, LLC. The Terms describe three ways to buy: single (non-subscription) Meal Purchases, Autoship subscriptions that ship on a schedule you choose, and the Blue Apron+ membership, which the Terms say renews automatically and is billed until the customer cancels
Contact. The Help Center article "How do I contact customer service?" (updated August 31, 2026) lists an online request form, a text line at (929) 799-8354, and phone lines at 1 (888) 278-4349 (toll-free) and (646) 891-4349 (local), with the hours shown there. The Terms give [email protected] for refund and credit requests.
Naming. The Terms (updated October 31, 2025) call the scheduled plan "Autoship"; current Help Center articles and a July 2026 company blog post call scheduled deliveries "Subscribe & Save". This page uses the company's wording from each source.
Skip or cancel Autoship. The Terms (section 4.2) say you may skip an Autoship order "as often as you'd like" on your Upcoming page and may cancel any Blue Apron subscription online at any time. They add that "you must cancel your Blue Apron+ subscription prior to your scheduled billing date" to avoid the next charge and that Autoship orders shown as "Processing" or "Shipped" on the Upcoming page cannot be cancelled.
Cancel Subscribe & Save. The Help Center article "Can I cancel my Subscribe & Save deliveries at any time?" says: Go to Account, go to Subscribe & Save, tap Cancel Plan and follow the prompts to confirm, and adds "There is no cancellation fee". The company's July 6, 2026 blog post says cutoff times for changing or skipping an order vary by location and can be viewed on the Orders page.
Cancel Blue Apron+. For Subscribe & Save the Help Center says to go to Account, then Subscribe & Save, tap Cancel Plan and confirm, with no cancellation fee. For a Blue Apron+ membership it says to go to Account, then Blue Apron+, tap Cancel Membership and follow the prompts; benefits remain active until the end of the current billing cycle.
Free trials. Under section 4.5, a free trial converts to paid billing unless you cancel before it ends, and the Terms say you will not receive a notice that the trial has ended.
Missing, damaged or unsatisfactory items. Section 4.12 asks you to contact Blue Apron within seven days of receiving the meal; the company may, in its sole discretion, replace the item, refund all or part of its price or give Credits. The Help Center article on missing or unusable items repeats the seven-day window, asks for a photo of damaged or freshness-affected items, and says: "While we aren't able to send replacement meals or ingredients, we'll work with you to make it right." The two company pages are presented side by side: the Terms list replacement as a discretionary remedy, while the Help Center article says replacement shipments are not available. Section 4.10 recommends a thermometer reading of 40° F or below for meat, poultry or seafood and says to contact the company and discard the item if the temperature is above 40° F or it is otherwise unsuitable for consumption. Credits are described as promotional and not redeemable for cash, and they expire if the account is closed.
If the company does not resolve it. Report to your card issuer or bank within its dispute window, to the state attorney general's consumer office, to the FTC at ReportFraud.ftc.gov, and, for food safety, to the FDA or USDA. A complaint can also be filed with the BBB, which shows its own count below.
Arbitration. Section 18 requires most disputes to go to individual arbitration before JAMS in New York County with a class-action waiver; small-claims court is excluded. Accounts created for the first time on or after June 14, 2023 may opt out by written notice within 30 days of becoming subject to the provisions, sent by certified mail to the New York address in the Terms.
Who operates Blue Apron and who owns it
The Terms and Conditions name Blue Apron, LLC as the operator and Blue Apron Market, LLC for gift cards and liability limits. They give 150 Greenwich St, 57th Floor, New York, NY 10006 for legal notices, while the Privacy Policy (last updated August 11, 2025) lists 28 Liberty St., Floor 28, New York, NY 10005 for privacy requests; the BBB lists the 28 Liberty St address.
Ownership. In a Form 8-K dated November 13, 2023, Blue Apron Holdings, Inc. reported that Wonder Group, Inc. completed a tender offer at $13.00 per share in cash and that a Wonder subsidiary was merged into Holdings, "with the Company continuing as the surviving corporation ... as a wholly-owned subsidiary of Parent." Nasdaq trading was to be suspended from the close of business on November 13, 2023. The Terms and the Privacy Policy describe Wonder Group, Inc. and Grubhub Holdings, Inc. as affiliates and list Grubhub and Wonder as channels through which Blue Apron products can be bought; purchases through those channels are subject to the third party's own terms (Terms section 4.12).
Fulfillment. A Blue Apron blog post dated July 6, 2026 says the company "partnered with Misfits Market to help fulfill and ship Blue Apron orders nationwide", with orders possibly arriving from a different fulfillment center than before.
Dates. BBB's raw profile data shows the business started 2012-01-01 and incorporated 2011-12-09 for "Blue Apron, Inc."; the company's own pages checked do not state a founding year.
BBB and Trustpilot as displayed on October 14, 2026
All figures are as displayed on 2026-10-14 and are separate sources, not to be added together.
BBB. The BBB profile for "Blue Apron, Inc." (28 Liberty St, New York) is not BBB Accredited and shows a BBB Rating of D-, with the stated reason "Failure to respond to 28 complaint(s) filed against business". It displays 51 total complaints in the last 3 years, 12 of them filed in the last 12 months, and a customer-review average of 1.06 out of 5 from 18 reviews.
Trustpilot. The Trustpilot page for blueapron.com shows 6,016 reviews and a TrustScore of 2.4 and a profile claimed since April 2016. Trustpilot says it does not fact-check reviews.
This site. No complaints in the usacomplaints.com archive were linked to this company on 2026-10-14 after a search for the name and its variants.
Court dockets that name Blue Apron
Securities class action. In re Blue Apron Holdings, Inc. Securities Litigation, 1:17-cv-04846 (E.D.N.Y.), was a shareholder case, not a consumer case. The docket shows an order of preliminary approval of a class settlement on February 1, 2021 and a "FINAL ORDER AND JUDGMENT" on May 10, 2021, with later orders on distribution of settlement funds (June 28, 2022) a motion for cy pres distribution filed September 3, 2025, and an order granting a motion for disbursement of funds entered September 4, 2025. A docket display shows the case as filed August 17, 2017.
FreshRealm bankruptcy docket. FreshRealm, Inc. filed a Chapter 11 petition on April 27, 2026 (Bankr. D.N.J., 26-14656). Blue Apron, LLC filed a notice of appearance on April 28, 2026. The debtors' motion asks for approval of a settlement "between the Debtors and Blue Apron" under Bankruptcy Rule 9019 together with an asset sale; a hearing was noticed for May 21, 2026, and a notice of a first amendment to a settlement agreement between FreshRealm and Blue Apron, LLC was filed May 28, 2026. The docket header lists "Plan confirmed: 09/28/2026" and docket entry 569 is the order confirming the Chapter 11 plan; a notice of entry of that order and of the occurrence of the effective date was filed October 6, 2026, and on October 12, 2026 Grocery Delivery E-Services USA Inc. d/b/a HelloFresh filed a notice of appeal from that order. The sources checked did not show whether the plan's terms or the settlement involve any obligation for Blue Apron, so none is stated here.
Is Blue Apron Legitimate?
Facts on file: Blue Apron, LLC is named as operator in the current Terms and Conditions; Blue Apron Holdings, Inc. became a wholly-owned subsidiary of Wonder Group, Inc. on November 13, 2023 per an SEC filing; the BBB profile is not accredited and shows a D- rating with 51 complaints in three years, and Trustpilot shows 2.4 from 6,016 reviews. Neither rating is a finding by a regulator. No regulator enforcement action against Blue Apron was identified in the sources checked on 2026-10-14, and that search was limited to the court dockets and company and BBB pages listed on this page. Complaints are allegations; the company's own position is in the Terms and Help Center quoted above.
Court & Public Records
| Case | Authority | Dates | Type | Outcome | Source |
|---|---|---|---|---|---|
| In re Blue Apron Holdings, Inc. Securities Litigation Docket 1:17-cv-04846 | U.S. District Court, Eastern District of New York | Settled | Settled Shareholder securities class action. The docket shows preliminary approval of a class settlement on Feb. 1, 2021 and a "FINAL ORDER AND JUDGMENT" by Judge Garaufis on May 10, 2021; later entries concern distribution of settlement funds (June 28, 2022) cy pres distribution (motion filed Sept. 3, 2025) and an order granting a motion for disbursement of funds (Sept. 4, 2025). | Source | |
| In re FreshRealm, Inc. (Blue Apron, LLC appearing) Docket 26-14656 | U.S. Bankruptcy Court, District of New Jersey | Filed | Filed — no final outcome recorded Chapter 11 case of FreshRealm, Inc. Blue Apron, LLC filed a notice of appearance on April 28, 2026. The debtors' motion seeks approval under Bankruptcy Rule 9019 of a settlement with Blue Apron and an asset sale; a hearing was noticed for May 21, 2026, and a first amendment to a settlement agreement between FreshRealm and Blue Apron, LLC was noticed May 28, 2026. The docket header lists "Plan confirmed: 09/28/2026"; entry 569 is the order confirming the Chapter 11 plan, a notice of its entry and of the effective date was filed Oct. 6, 2026, and HelloFresh (Grocery Delivery E-Services USA Inc.) filed a notice of appeal from that order on Oct. 12, 2026. Whether the confirmed plan involves any obligation for Blue Apron was not verified. | Source |
Company Relationships
- Affiliated with: Wonder Group, Inc.
- Affiliated with: Grubhub Holdings, Inc.
Frequently Asked Questions
How do I cancel Blue Apron?
For Subscribe & Save the Help Center says to go to Account, then Subscribe & Save, tap Cancel Plan and confirm, with no cancellation fee. For a Blue Apron+ membership it says to go to Account, then Blue Apron+, tap Cancel Membership and follow the prompts for a Blue Apron+ membership; benefits stay active until the end of the billing cycle. The Terms (section 4.2) say Autoship subscriptions can be cancelled online at any time and that the cancellation must happen before the scheduled billing date; orders already marked Processing or Shipped cannot be cancelled.
What can I do if an ingredient is missing or spoiled?
The Help Center asks you to check the tray at the top of the box and the temperature zones, then submit a request form within 7 days of delivery, attaching a photo of damaged or freshness-affected items. Terms section 4.12 says Blue Apron may, in its sole discretion, replace the item, refund all or part of the price, or give Credits, while the same Help Center article says: "While we aren't able to send replacement meals or ingredients, we'll work with you to make it right."
Will Blue Apron tell me when a free trial ends?
The Terms (section 4.5) say a free trial converts to paid billing unless cancelled and that you will not receive a notice that the trial has ended, so the end date should be checked in the account.
What phone numbers does Blue Apron publish for customer service?
The Help Center lists 1 (888) 278-4349 toll-free and (646) 891-4349 local for calls, and a text line at (929) 799-8354, each with stated hours. The same toll-free number appears in the Privacy Policy for privacy requests.
Who owns Blue Apron?
A Form 8-K filed November 13, 2023 says Wonder Group, Inc. completed its acquisition of Blue Apron Holdings, Inc., which continued as the surviving corporation and a wholly-owned subsidiary of Wonder. The offer price was $13.00 per share in cash.
What does the BBB show for Blue Apron?
As displayed on 2026-10-14, the BBB profile for Blue Apron, Inc. is not accredited and shows a D- rating citing failure to respond to 28 complaints, 51 complaints in the last 3 years (12 in the last 12 months) and a 1.06 out of 5 customer-review average from 18 reviews.
Can I opt out of Blue Apron's arbitration clause?
Terms section 18.10 says that an account first created on or after June 14, 2023 may opt out by written notice no later than 30 days after first becoming subject to the Dispute Resolution provisions; the notice goes by certified mail to the New York address stated in the Terms.
Why does Blue Apron appear in the FreshRealm bankruptcy docket?
The docket for FreshRealm, Inc. (Bankr. D.N.J. 26-14656) shows Blue Apron, LLC entering an appearance and a debtors' motion seeking approval of a settlement with Blue Apron; the sources checked did not show the final order or the underlying dispute.