Blacksmith Contact Information

Contacts

EmailAddress

• Official websiteblacksmith.sh ↗

Customer service & general contact

• Support email, only if you cannot reach the dashboard (tickets are opened in the dashboard)[email protected]

Cancel, billing & returns

• Billing questions[email protected]

Corporate & press

• General questions, media and partnerships[email protected]

Privacy requests

• Privacy and data-deletion requests, formal notices[email protected]

Other contacts

• Status pagestatus.blacksmith.sh ↗

Locations

• Mailing address95 Third Street, 2nd Floor San Francisco CA 94103

Company Information

Legal name

Blacksmith Software Inc.

Founded

2024

Business type

CI infrastructure company: drop-in replacement runners for GitHub Actions (Linux, Windows, macOS) with caching and related developer tools

Website

blacksmith.shSource: Blacksmith home page, checked 2026-11-03

Complaint and review record

No published complaint reports are currently linked to this profile.

Trustpilot. The unclaimed Trustpilot page for blacksmith.sh holds one review, and it describes a hamburger restaurant in Sweden, not this CI company.

Free-tier invoice complaint. A June 2026 blog post by Allen Pike of Forestwalk Labs, which makes Powerplant, objects to billing after the free minutes run out. He says his team tried Blacksmith on its "try for free" and "no credit card required" offer. They received emails asking them to add a card "to avoid disruptions to your service", a notice of $500.60 spent that month, then an invoice and an overdue notice for $1,081.45. Support told them the "disruption" wording referred to accounts being flagged for review, such as for suspicious activity, not to automatic suspension, and that workflows are not cut off when the free tier is exceeded and keep accruing usage at published rates. He writes that this was surprising rather than dishonest, but calls it a bad practice, describes a prickly support exchange and suggests winding use down before the trial limit. He also says the team found the service faster than GitHub Actions and would probably go back. His postscript says Blacksmith offered to credit the overage and to share changes to its pricing and overage wording. The figures are his.

Blacksmith's response. In the Hacker News discussion of the post, a Blacksmith product employee wrote that the company has never pursued such invoices, voids them for users who did not mean to continue past the free tier and often gives credits to those who did, and should have offered to void this one. He also wrote that the company gets support cases every month from users confused about their invoice and that it did a bad job of communicating the policy. He said the free-usage email wording had been changed and that a setting to stop runs when free minutes run out was being built, with continued running likely to stay the default.

Service incidents. Blacksmith publishes current status and its full incident history at status.blacksmith.sh. Examples from its own notices: delayed job starts on macOS runners (October 20–21, 2026, attributed to reduced capacity at an upstream provider); a backend degradation that slowed jobs and caused caching failures (September 29, 2026); job failures and delays during GitHub outages and webhook incidents (August 17–18, 2026); and a storage degradation in its us-west region (August 13–14, 2026, lasting about 30 hours), when a power and cooling problem at its datacenter provider took capacity offline, disabled caching there and slowed jobs in other regions. These descriptions are the company's own.

Pricing, billing, support and cancelling

What it is. Blacksmith sells CI infrastructure for GitHub Actions. Its home page calls the service "a dead simple, drop-in replacement that costs 60% less than GitHub runners" (company claim).

Prices. The pricing page lists pay-as-you-go rates for the smallest runner of each type (2 vCPU; 6 vCPU for macOS): $0.004/min (Ubuntu x64), $0.0025/min (Ubuntu ARM), $0.008/min (Windows x64) and $0.08/min (macOS M4). Larger runners cost proportionally more: the rate doubles each time the vCPU count doubles, so an 8 vCPU Ubuntu x64 runner is $0.016/min. The free allowance is 3,000 Ubuntu x64 2 vCPU minutes per GitHub organization per month. The pricing page prints "3,000 free min/mo." on its plan cards, but the documentation counts those minutes in x64 2 vCPU equivalents across all runner types, so other runners use them up faster (one Windows 2 vCPU minute counts as 2 of those minutes, one macOS 6 vCPU minute as 20, one ARM 2 vCPU minute as 0.625), so it covers, for example, about 150 minutes on the smallest macOS runner. Add-ons: Docker layer caching and sticky disks at "+$0.50/GB/mo." (listed for the Ubuntu runners) and static IPs at "+$100/IP/mo." (listed for Ubuntu and Windows). The documentation prices the Codesmith agent and Proof separately: $0.002 per vCPU per minute of sandbox compute, plus tokens at the model provider's rate + $0.20 per million. The savings percentages on that page are the company's, "based on GitHub's per-minute rate and an estimated 2x faster runtime on Blacksmith." The Enterprise plan has no listed price ("Contact our team"). A startup discount is offered to companies with under 100 employees, under $50 million raised and under 5 years in business; you sign up first and then contact the company to apply.

How billing works. The Terms of Service (effective July 20th, 2026) make you responsible for "all fees, including taxes, associated with Your use of the Services." The home and pricing pages say no credit card is required to try the service, while the Terms list adding a valid payment method, processed through Stripe, as part of account setup. Entering card details authorizes Blacksmith "to charge Your credit card for usage fees"; customers on invoice-based agreements pay under those invoicing terms. Blacksmith works only with GitHub organizations, not personal repositories: you install its GitHub app and change a job's runs-on label (for example from ubuntu-latest to blacksmith-2vcpu-ubuntu-2404), and minutes on those runners are billed. The free minutes are not a hard stop: Blacksmith support told a customer in 2026 that workflows keep running past the free tier and accrue usage at published rates, so a team with no card on file can still receive an invoice. The Codesmith billing documentation says you are invoiced the first time combined monthly usage, runners included, crosses $100, and that if a charge fails, Codesmith access may be restricted while CI runners continue to run and accrue charges; invoices can be paid from Billing and Usage in the dashboard.

Keeping track of spending. The Usage & Billing page in the Blacksmith dashboard breaks down current usage. In the dashboard settings you can set a monthly spending threshold; Blacksmith emails the account's primary address when spending goes over it. The documentation describes this as an email alert, not a limit that stops jobs. In June 2026 a Blacksmith employee said a setting to stop runs when free minutes run out was being built, with continued running likely to stay the default. The documentation does not describe such a setting, so check your dashboard settings and do not assume a hard stop. Codesmith has its own monthly spend limit in Settings, and a Codesmith session pauses the first time it reaches $200 unless that pause is turned off.

Cancelling and refunds. Blacksmith's pricing page, Terms of Service and documentation describe no cancellation procedure or refund policy. The per-minute runner charge applies to jobs that run on Blacksmith runners, so moving your workflows' runs-on labels back to GitHub-hosted runners means new jobs no longer use them. Sticky disks are billed per GB per month; the documentation says a sticky disk is deleted automatically after 7 days in which no job uses it. Static IPs are set up through support, so ask support to remove them. Codesmith and Proof are billed separately: stop using them, or set the Codesmith spend limit in Settings. To end the relationship fully, uninstall the Blacksmith GitHub app from your organization and email [email protected], the Terms' address for notices, asking for your account to be closed. In the same email, ask for your Customer Content (the code, files and other data you put on the service) to be deleted; the Terms say Blacksmith "will comply with such request within 30 days of notice," a commitment that covers the content, not the account. If you can reach the dashboard, open a ticket as well. For a refund or billing dispute, write to [email protected] (or your customer success representative) and keep the written answer. If you were invoiced after free minutes ran out with no card on file and did not mean to continue, reply in writing to [email protected] and say so: a Blacksmith employee wrote in June 2026 that the company voids such invoices. If you paid by card and cannot resolve a charge with the company, your card issuer handles disputes; under the federal Fair Credit Billing Act, a written billing-error dispute must reach the issuer within 60 days after the first bill showing the error was sent. A debit card falls under a different law, the Electronic Fund Transfer Act: tell your bank within 60 days after the statement showing the charge was sent.

Who to contact. Blacksmith does not publish a customer service phone number. Support requests go through the dashboard ("Report an issue"). The Support Terms say: "Tickets for Incidents must be submitted through the Blacksmith dashboard" and "Email is not a designated support channel"; [email protected] is the fallback if you cannot access the dashboard, and response-time commitments apply only to tickets filed in the dashboard. Billing questions: [email protected] "or to your customer success representative." General questions, media and partnerships: [email protected]. Standard support is included for all customers at no extra charge. Premium Support is available to customers who buy the add-on or sign an annual or committed-spend contract, at the greater of $250 a month or 5% of monthly Blacksmith spend; Premium and Enterprise support get round-the-clock responses on business-critical incidents; the 99.9% Uptime SLA applies only to Enterprise Support. The support page says that outside Enterprise, "support is available on a best-effort basis." Service status: status.blacksmith.sh.

Who Blacksmith is and what has been reported about its funding

Operator. The Privacy Policy names "Blacksmith Software Inc." at 95 Third Street, 2nd Floor, San Francisco CA, 94103, as its owner and data controller. The Terms of Service are governed by California law, and disputes go to the courts of the City and County of San Francisco. The Terms and Privacy Policy are published at docs.blacksmith.sh. The Support page and Terms give no street address or phone number.

Founders. Y Combinator's company page lists Blacksmith as founded in 2024 and part of its Winter 2024 batch, with founders Aditya (JP) Jayaprakash (CEO), Aayush Shah and Aditya Maru.

Frequently Asked Questions