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Binance Customer Reviews & Contacts

Binance.US is the U.S. cryptocurrency exchange that its Terms of Use say is provided by BAM Trading Services Inc. of Miami, Florida, a company the Terms describe as separate from Binance Holdings Limited, the global Binance entity. This page gives the company's own complaint route, its stated licenses, the November 2023 DOJ and CFTC resolutions with Binance Holdings, the SEC case dismissed in May 2025, and Trustpilot figures as displayed on 2026-10-20.

REVIEWS & COMPLAINTS0none submitted to USAComplaints yet · see external reviews
WEBSITEbinance.us
HEADQUARTERSMiami, FL
PROFILE CHECKED2026-10-20
Submit a Complaint Official website ↗
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Contacts

PhoneEmailAddress

Customer service & general contact

Other contacts

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Locations

  • HeadquartersMiami FL
EDITORIAL

Is Binance Legitimate?

Trustpilot

Legal name
BAM Trading Services Inc.
Founded
2019
Business type
Cryptocurrency exchange for U.S. customers (Binance.US), operated by BAM Trading Services Inc. of Miami, Florida; this page covers the U.S. platform and, separately, U.S. enforcement matters involving the global Binance Holdings Limited
Website
binance.usSource: Binance.US About page, checked 2026-10-20
Headquarters
Miami, FLSource: Binance.US About page: 'headquartered in Miami, Florida', checked 2026-10-20

Binance.US states that it is operated by BAM Trading Services Inc., registered with FinCEN as a Money Services Business and licensed under NMLS ID 1906829; the state license list is on its Licenses page, so the license status for your state can be checked with the state agency named there. Separately, Binance Holdings Limited pleaded guilty in November 2023 to Bank Secrecy Act, unlicensed money transmitting and sanctions charges and agreed to the penalties described on this page, and the SEC's civil case against Binance entities was dismissed with prejudice by stipulation in May 2025. Trustpilot and any complaint figures are shown as displayed on 2026-10-20 and reflect customer-submitted statements.

EXTERNAL SOURCE

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Trustpilot
447 reviews · TrustScore 3.9 / 5
EDITORIAL

External complaint and review records (as displayed on 2026-10-20)

Trustpilot. The Trustpilot page for binance.us displays 3.9 from 447 reviews as of 2026-10-20, with a "Claimed profile" label since Jun 2020 and the notice "we don't fact-check reviews." Reviews are customer statements; Trustpilot labels some with "Company replied."

CFPB database. On 2026-10-20 the public complaint database's company-name lookup returned no entry for Binance, Binance.US or BAM Trading Services, and a search of the company field for "binance" returned 0 results. The CFPB accepts complaints even if a company is missing from the public database.

This site. No published complaint reports are currently linked to this profile. The sources on this page are not combined into a single score.

Had an experience with Binance? Tell other people what happened.

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EDITORIAL

Binance.US complaints: who runs it, where to complain, and which regulator handles what

This page was checked on 2026-10-20. It covers Binance.US, the U.S. exchange that, per its Terms of Use, is provided by BAM Trading Services Inc. ("BAM Trading"), and it separately records U.S. enforcement matters involving the global Binance Holdings Limited ("BHL"), which the same Terms describe as a separate entity.

  • Company complaints route (Terms of Use). The Terms (last updated June 5, 2026) say a customer with a complaint "may, but [is] not required to, first open a ticket with Customer Support," and, if Customer Support has been unable to resolve the issue, should email [email protected] with the Customer Support ticket number, the cause of the complaint and the resolution requested. The Terms add: "Without a Customer Support ticket, we will not be able to respond meaningfully to your complaint email." They say that within thirty business days of receipt the Complaint Officer will use reasonable efforts to address the points raised and may offer to resolve the complaint as requested, reject it with reasons, or offer an alternative proposal. The Help Center is at support.binance.us.
  • State license disclosures. Inside state-specific disclosure rows (for example Arizona), the Licenses page says: "If you have a complaint, please contact BAM Trading Services at 1-844-900-1450 or [email protected]." Those rows also direct a customer with an unresolved complaint about money transmission activity to the state regulator's online complaint form for that state.
  • Regulators. The Licenses page says Binance.US is registered as a Money Services Business with FinCEN and lists state money transmitter licenses under NMLS ID 1906829, each with the issuing state agency's contact details. A state complaint goes to the agency listed for your state there.
  • CFPB. The CFPB accepts complaints about financial products through its portal at consumerfinance.gov/complaint; on 2026-10-20 a company-name lookup in the public complaint database did not return Binance, Binance.US or BAM Trading (see the complaint-record section).
  • Arbitration. The Terms of Use state in capitals that they contain "an agreement to arbitrate" disputes between the customer and BAM and "a waiver of your right to participate in a class action."
    More detailShow less

    The Terms say arbitration is conducted under the American Arbitration Association's Consumer Arbitration Rules on an individual basis and is held virtually. A search of the Terms' full text on 2026-10-20 found the words "opt out" only in the staking sections, not in the arbitration section. Read the Terms' dispute section before filing in court.

  • Where Binance.US is offered. The Help Center list dated June 3, 2026 says a customer cannot register and verify an account when residing in Alaska, American Samoa, Connecticut, Georgia, Guam, Maine, Northern Mariana Islands, New York, North Carolina, North Dakota, Ohio, Oregon, Texas, U.S. Virgin Islands, Vermont or Washington, and that USD services are not available in the crypto-only states Kansas and Wisconsin. The Terms say the list of Restricted States "is subject to change at any time."
  • Keep records. Save transaction IDs, support ticket numbers, wallet addresses and screenshots of any restriction notice. The Licenses page carries this company safety notice: "Never send crypto or money to persons you don’t know or accounts you cannot verify."
EDITORIAL

U.S. enforcement matters involving Binance Holdings Limited and BAM Trading (Binance.US)

Scope. The matters on this page were brought against Binance Holdings Limited and related global entities, and, in the SEC case, also against BAM Trading Services Inc. and BAM Management US Holdings Inc. Binance.US's Terms of Use say BAM Trading and BHL "share common majority ownership, but are not within the same corporate or management structure."

More on regulatorsShow less

DOJ, November 21, 2023. The Justice Department's release says Binance Holdings Limited "pleaded guilty today and has agreed to pay over $4 billion" to resolve its investigation into Bank Secrecy Act violations, failure to register as a money transmitting business, and International Emergency Economic Powers Act violations. It states Binance agreed to forfeit $2,510,650,588 and pay a criminal fine of $1,805,475,575, a total of $4,316,126,163, and to retain an independent compliance monitor for three years. The release says Binance also reached agreements with the CFTC, FinCEN and OFAC, with about $1.8 billion credited toward those resolutions. Founder and CEO Changpeng Zhao also pleaded guilty to failing to maintain an effective anti-money laundering program and resigned as CEO. The DOJ Office of the Pardon Attorney's list of clemency grants (2025-present) shows, under October 21, 2025, a pardon for Changpeng Zhao (Western Washington; four months' imprisonment and a $50,000,000 fine, April 30, 2024; failure to maintain an effective anti-money laundering program). The pardon concerns Zhao, not the company's plea.

CFTC. The CFTC's November 21, 2023 release describes a proposed consent order under which Binance would disgorge $1.35 billion and pay a $1.35 billion civil monetary penalty and Zhao would pay $150 million. The docket in CFTC v. Zhao (N.D. Ill., 1:23-cv-01887) shows a Consent Order entered December 14, 2023 and an Amended Consent Order signed January 16, 2024 (see the litigation section).

SEC. In SEC v. Binance Holdings Limited et al. (D.D.C., 1:23-cv-01599), a joint stipulation filed May 29, 2025 states the parties stipulate that the litigation "be dismissed with prejudice as to the conduct alleged in the Amended Complaint," and that the Commission "believes the dismissal of this Litigation is appropriate" as a policy matter. The stipulation names BAM Trading Services Inc. among the defendants. Details are in the litigation section.

Reported DOJ review. A Crypto Briefing article published about ten days before 2026-10-20 reports, citing Tysen Duva, head of the DOJ criminal division, that Binance faces renewed scrutiny over whether it complied with its 2023 settlement, and that the article states no wrongdoing has been charged against the company or its employees in connection with the investigation. This is a secondary report. It concerns the global exchange, not BAM Trading.

FinCEN and OFAC terms were not read from their own pages on 2026-10-20; the amounts on this page are as described in the DOJ release only.

EDITORIAL

Court dockets: CFTC v. Zhao and SEC v. Binance Holdings

Court records

CFTC v. Zhao et al. (N.D. Ill., No. 1:23-cv-01887; filed March 27, 2023; CourtListener lists the date terminated as December 14, 2023 and the last known filing as January 22, 2024). The newest docket entries read: entry 83, January 16, 2024, "Amended Consent Order for Permanent Injunction, Civil Monetary Penalty, and Other Equitable Relief" against Changpeng Zhao and three Binance entities, signed by Judge Manish S. Shah; entry 84, January 22, 2024, a minute entry noting the motion to amend or correct was granted. Entry 80, December 14, 2023, is the original Consent Order. The Judge named on the Minute entry of January 22, 2024 is Manish S. Shah. The terms of the amended order were not reviewed beyond the CFTC release's description of the proposed order.

More on the lawsuitsShow less

SEC v. Binance Holdings Limited et al. (D.D.C., No. 1:23-cv-01599; filed June 5, 2023). Per the stipulation (docket entry 301, May 29, 2025), the SEC filed an Amended Complaint on October 16, 2024; the case was stayed on February 13, 2025 and the stay continued on April 14, 2025; the parties then stipulated to dismissal with prejudice as to the conduct alleged in the Amended Complaint, "without costs or fees to any party." CourtListener lists the date terminated as May 30, 2025. The stipulation says the SEC's decision "does not necessarily reflect the Commission's position in any other litigation or proceeding." Allegations in the SEC's complaints were not adjudicated.

Other dockets naming BAM Trading Services exist on CourtListener; their claims are not characterized.

PUBLIC RECORD

Court & Public Records

Commodity Futures Trading Commission v. Zhao et al. (Changpeng Zhao and Binance entities)

Judgment

U.S. District Court for the Northern District of IllinoisDocket 1:23-cv-01887Source ↗

Judgment entered

Defendants were Binance Holdings entities, not BAM Trading.

Case details: Commodity Futures Trading Commission v. Zhao et al. (Changpeng Zhao and Binance entities)Show less

CFTC enforcement action. The decision date shown is that of the Amended Consent Order, the later of two orders. CourtListener (read 2026-10-20) lists the date terminated as December 14, 2023, a Consent Order of December 14, 2023 (entry 80) and an Amended Consent Order for Permanent Injunction, Civil Monetary Penalty, and Other Equitable Relief signed January 16, 2024 (entry 83). The CFTC's release of November 21, 2023 describes the proposed order's amounts: $1.35 billion disgorgement and $1.35 billion penalty for Binance, $150 million penalty for Zhao.

Securities and Exchange Commission v. Binance Holdings Limited, BAM Trading Services Inc., BAM Management US Holdings Inc. and Changpeng Zhao

Dismissed

U.S. District Court for the District of ColumbiaDocket 1:23-cv-01599Source ↗

Dismissed

CourtListener lists the date terminated as May 30, 2025.

Case details: Securities and Exchange Commission v. Binance Holdings Limited, BAM Trading Services Inc., BAM Management US Holdings Inc. and Changpeng ZhaoShow less

SEC civil enforcement action. A joint stipulation filed May 29, 2025 (entry 301) provides for dismissal with prejudice as to the conduct alleged in the Amended Complaint, without costs or fees to any party; the SEC states the dismissal does not necessarily reflect its position in other proceedings.

EDITORIAL

Who operates Binance.US

The Binance.US About page says the exchange is "operated by BAM Trading Services, Inc., founded in 2019 and headquartered in Miami, Florida," and that the company is registered with FinCEN as a Money Services Business and licensed by state money transmitter regulators under NMLS ID 1906829 (company statements). The Terms of Use (last updated June 5, 2026) say BAM Trading entered into licensing agreements with Binance Holdings Limited and that the Services are offered by BAM Trading.

The Terms also say: "BAM Trading is a wholly owned subsidiary of BAM Management U.S. Holdings Inc. and is headquartered in Miami, Florida."

More company historyShow less

USD services. A Binance.US Help Center article dated May 30, 2025 says "USD services are back on Binance.US," and that "All eligible Binance.US customers can now deposit & withdraw USD using bank transfer (ACH)." The Help Center state list dated June 3, 2026 says USD services are not available to residents of Kansas and Wisconsin (crypto-only states). The article does not describe the reason for the earlier suspension, and this page does not either.

Global Binance. Binance.com is operated by Binance Holdings Limited per the DOJ release. Which platform you use determines which terms, licenses and complaint channels apply; this page's practical sections concern Binance.US.

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Company Relationships

  • Affiliated withBinance Holdings Limited
EDITORIAL

Frequently Asked Questions

Is Binance.US the same company as Binance.com?

The Binance.US Terms of Use say the Services are provided by BAM Trading Services Inc. and that BAM Trading and Binance Holdings Limited "share common majority ownership, but are not within the same corporate or management structure" and are separate entities. The DOJ release names Binance Holdings Limited as the entity operating Binance.com.

How do I file a complaint about Binance.US?

The Terms of Use say a customer may first open a ticket with Customer Support and, if it is not resolved, email [email protected] with the ticket number, the cause of the complaint and the resolution requested; the Terms say the Complaint Officer will use reasonable efforts to address the points raised within thirty business days. State-specific disclosure rows on the Licenses page (for example Arizona) give 1-844-900-1450 or [email protected] and point to the state regulator's online complaint form for unresolved money transmission complaints. You can also file with the CFPB at consumerfinance.gov/complaint.

Is Binance.US licensed in the United States?

The Licenses page says Binance.US is registered with FinCEN as a Money Services Business and lists BAM Trading Services Inc. (NMLS ID 1906829) as licensed in the listed U.S. jurisdictions, with each agency's contact details. Check your own state's agency before relying on it.

What did Binance plead guilty to in 2023?

The DOJ release of November 21, 2023 says Binance Holdings Limited pleaded guilty to charges tied to Bank Secrecy Act violations, failure to register as a money transmitting business, and IEEPA sanctions violations, and agreed to forfeit $2,510,650,588 and pay a $1,805,475,575 criminal fine. The plea was by the global entity, not by BAM Trading. Separately, the DOJ Office of the Pardon Attorney lists a pardon of Changpeng Zhao on October 21, 2025.

What happened to the SEC's lawsuit against Binance?

A joint stipulation filed May 29, 2025 in SEC v. Binance Holdings Limited et al. (D.D.C.) provides that the litigation be dismissed with prejudice as to the conduct alleged in the Amended Complaint, without costs or fees to any party. BAM Trading Services Inc. was among the defendants named in the stipulation.

Can I sue Binance.US in court?

The Terms of Use (last updated June 5, 2026) state that they contain an agreement to arbitrate disputes between the customer and BAM and a waiver of the right to participate in a class action. The Terms say arbitration is under the AAA Consumer Arbitration Rules on an individual basis and is held virtually; a search of the Terms on 2026-10-20 found no arbitration opt-out wording. Read the dispute-resolution section for exceptions, and consider legal advice for your situation.

Are USD deposits and withdrawals available on Binance.US?

A Binance.US Help Center article dated May 30, 2025 says "All eligible Binance.US customers can now deposit & withdraw USD using bank transfer (ACH)." The Help Center state list dated June 3, 2026 says USD services are not available to residents of Kansas and Wisconsin. Eligibility and limits are set by the company; check the Help Center for current terms.

Which states can use Binance.US?

The Binance.US Help Center list dated June 3, 2026 says a customer cannot register and verify an account when residing in Alaska, American Samoa, Connecticut, Georgia, Guam, Maine, Northern Mariana Islands, New York, North Carolina, North Dakota, Ohio, Oregon, Texas, U.S. Virgin Islands, Vermont or Washington; Kansas and Wisconsin are listed as crypto-only states where USD services are not available. The Terms say the list of Restricted States is subject to change at any time.

What do customer reviews of Binance.US show?

As displayed on 2026-10-20, Trustpilot shows 3.9 from 447 reviews for binance.us with a claimed profile. Trustpilot states it does not fact-check reviews. The CFPB public database lookup returned no entry for the company on that date.