Best Holiday Sdn Bhd

Complaint Themes

Each tag reflects a complaint's single primary theme (not every angle it raised), and complaints outside any problem theme — a positive report, or one later retracted by its author — aren't tagged. Counts may total less than the full complaint count above.

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Contacts

• Phone: +60 3-2141 6333
• Website: https://bestholiday.com.my/
• Email: [email protected]

Locations

Best Holiday Sdn Bhd is the consumer-facing name used by WWW Best Holiday Sdn. Bhd. (Company No. 473880-A), a Malaysian private limited company based at Wisma Cosway, Jalan Raja Chulan, Kuala Lumpur. The company's own site uses both "BEST HOLIDAY SDN BHD" and "WWW BEST HOLIDAY SDN BHD"; the matching company number, MOTAC licence 4110, phone number and Wisma Cosway address identify them as the same entity. It is a member of the Malaysian Association of Tour and Travel Agents (MATTA, membership MA2587) and holds travel-agency licence KPL 4110 from the Ministry of Tourism, Arts and Culture Malaysia, covering inbound, outbound and ticketing services. MATTA's directory lists Ho Seng Hong as Director and official representative, Low Lei Hua as Director and alternate representative, and Vince Koh as Manager and administrative contact. Registry-derived records give an incorporation date of 17 December 1998 and list a previous legal name, Leader Travel & Tours Sdn. Bhd. The company's own site instead says it was "incorporated in 2002." No source found in this research explains what happened in 2002 or confirms when the legal name changed, so the two dates are presented here as an unresolved discrepancy rather than one being treated as more authoritative. This is a distinct company from Beeflyz Holiday Sdn Bhd, a separate Malaysian travel agency profiled elsewhere on this site, and from a similarly named but unrelated company, Sun Best Holiday Sdn. Bhd., based in Klang, Selangor. It should also not be confused with Leader Holidays Sdn Bhd (a different company, no. 539994-H), despite the name similarity to Best Holiday's own former legal name.

ComplaintsBoard's Best Holiday Malaysia page shows 4 complaints, all marked unresolved (0% resolved), plus 2 separate one-star reviews, spanning June 10, 2015 to December 14, 2024 (the most recent titled "Insurance claim fail for flight delay"). The earliest and most detailed complaint, filed by a group of travelers and co-signed by the tour group, alleges a Taiwan package delivered materially less than what was promised: a last-minute switch from Cathay Pacific to Eva Air with an extra fee demanded from travelers, a promised tour leader dropped without one, several specific meals listed on the brochure not served, and hotel quality varying by day with at least one property described as inadequate. The complainant says a written complaint letter was largely ignored and that the company's only response was that no compensation would be given. A separate comment on the same page, from a different user, independently describes a tour cancelled during Malaysia's COVID-era movement-control period and a refund request met with a demand for a per-person cancellation charge. The other three named complaints are less detailed: one (September 2023) alleges a staff member was consistently unresponsive to messages and provided an incorrect flight time; one (December 2023) alleges a tour manager on a Spain/Portugal package instructed travelers to leave their belongings unattended on the tour bus; and the most recent (December 2024) concerns a failed travel-insurance claim for a flight delay. The two separate one-star reviews describe a Zhangjiajie tour with repetitive meals, a rushed sightseeing schedule and a tour date changed six weeks before departure, and a cancelled tour where a refund reportedly took over 30 days to process. These are individual consumer allegations, not independently adjudicated findings, and no formal company response to the ComplaintsBoard complaints themselves was found on the platform.

Frequently Asked Questions