Independent profile — not affiliated with BatRolling4u
BatRolling4u
BatRolling4u, LLC is a Connecticut-based sporting-goods service business that rolls, shaves, and optimizes the barrels of baseball and softball bats to increase performance, and also sells pre-rolled bats and bat-rolling machines. The company says it opened in early 2005, was formally incorporated as an LLC on December 30, 2013, and operates from East Lyme, CT; it holds an A+ rating from the Better Business Bureau but is not a BBB-accredited business. BBB's own Complaints page currently shows 1 complaint filed September 25, 2025 -- a customer alleged a $500 softball bat broke about 3 months after the company's most aggressive shaving/rolling customization; the company responded that its site discloses this level carries a higher cracking risk and voids the manufacturer's warranty, and the customer disputed that this resolved the issue.
Separately, a 2013 report on revdex.com alleged a bat was shipped to the wrong customer and returned damaged; the company acknowledged the shipping error on that platform and said it had refunded the service charge, though the customer disputed that this fully resolved the issue. The company's own FAQ states it is not an authorized dealer for the bats it sells and that its rolling/shaving services can void manufacturer warranties. No court records or regulatory actions have been found for this business.
Complaint Themes
Independent Sources
Shown for context — not merged with USAComplaints' own numbers.
Contacts
- Phone: (959) 242-4432
- Email: [email protected]
- Website: https://www.batrolling4u.com/
Locations
| Type | Address |
|---|---|
| Headquarters | 153 Boston Post Rd, Suite 117 East Lyme CT 06333-1605 |
About BatRolling4u
BatRolling4u, LLC is a bat-rolling and bat-shaving service based in East Lyme, Connecticut. According to the company's own account, its founders had a bat professionally shaved in 2003, and the business opened its doors in early 2005 after partnering with an established bat specialist to learn the trade.
The company offers ProMax2 bat rolling, CNC bat shaving, barrel optimization, and ring removal for BBCOR, USA, USSSA, fastpitch, and slowpitch bats, and also sells pre-rolled "game ready" bats and standalone bat-rolling machines. Per the company's own FAQ, most bats mailed in for service are processed the same business day they are received and shipped back the following business day, with an optional expedited 1–2 business day service.
Per its Better Business Bureau profile, the company is organized as an LLC with Mike Wilcox (Owner) and Jeff Burdsall (Owner/Manager) listed as owners, and Tim Spears listed as Manager. The company was formally incorporated on December 30, 2013. Per BBB, the company's refund policy states all sales are final and pre-rolled/pre-shaved bats are sold as-is with no exchanges, alongside a "100% satisfaction guarantee" specifically for the rolling and shaving services themselves.
Is BatRolling4u Legitimate?
BatRolling4u, LLC holds an A+ rating from the Better Business Bureau, though it is not a BBB-accredited business. The BBB profile lists a business start date of December 31, 2004 and shows the company was formally incorporated as an LLC on December 30, 2013 -- nearly nine years after the claimed start date. Its official domain, batrolling4u.com, has been registered since February 2008 according to WHOIS records. None of these timing gaps are, on their own, evidence of anything improper (a business can predate both its domain and its formal LLC paperwork), but readers evaluating a "since 2005" claim should know the formal legal entity is considerably younger.
BBB's own Complaints page currently shows 1 complaint in the last 3 years (closed in the last 12 months), filed September 25, 2025: a customer alleged a $500 softball bat purchased for an 11-year-old broke about 3 months after being customized at the company's most aggressive rolling/shaving level. The company's response states its website discloses that this shaving level carries a higher risk of cracking and that customization voids the manufacturer's warranty; the customer responded that they were not satisfied given the company's own advertised "100% customer satisfaction" language. This complaint directly illustrates a real risk inherent to the service: BatRolling4u's own FAQ confirms that heated rolling, barrel optimization, and shaving "can void the manufacturer's warranty," and separately states the company "is not an authorized dealer for the bats listed on the site" -- bats it sells are authentic but do not carry standard manufacturer warranties.
Separately, an older listing on revdex.com carries two customer-submitted reviews, both apparently from around 2013, alleging shipping and service problems — including one in which a customer alleged their bat was shipped to the wrong recipient and returned damaged. The company responded on that platform, acknowledging the shipping mistake and stating it had refunded the service charge; the customer disputed that this fully resolved the matter. No court filings, regulatory actions, or license records were found for this business as of this review.
No complaints about BatRolling4u have been submitted to USAComplaints.com.
Frequently Asked Questions
Is BatRolling4u legit?
BatRolling4u, LLC holds an A+ rating from the Better Business Bureau and lists a business start date of December 31, 2004 at a verifiable East Lyme, CT address that matches the company's own site; it was formally incorporated as an LLC in December 2013. It is not a BBB-accredited business. BBB's Complaints page shows 1 complaint filed September 25, 2025 about a bat that cracked after aggressive customization -- the company attributes this to a disclosed, customer-selected risk that voids the manufacturer's warranty. A small number of older, independently posted customer complaints also exist from around 2013 alleging shipping errors; the company responded to at least one of them, acknowledging the mistake. No court records or regulatory actions were found. Weigh the BBB rating together with the age and nature of the available complaints when deciding.
What happens if my bat is lost, damaged, or sent to the wrong address?
BatRolling4u's own site advertises a breakage guarantee and free re-service if a customer is unsatisfied (the customer pays return shipping). In a 2013 complaint posted on revdex.com, a customer alleged their bat was shipped to the wrong person and came back damaged; the company said it had refunded the service charge, but the customer disputed that this fully covered their loss. If you have a shipping or damage dispute, contact BatRolling4u by phone/text at (959) 242-4432 or email [email protected], and keep your tracking numbers and correspondence.
What services does BatRolling4u offer?
The company offers ProMax2 heated bat rolling, CNC bat shaving, barrel optimization, and ring removal for baseball and softball bats (BBCOR, USA, USSSA, fastpitch, and slowpitch), plus sales of pre-rolled bats and standalone bat-rolling machines. Most mail-in service orders are processed the same business day they arrive and shipped back the next business day, with an expedited 1–2 business day option available.
Does bat rolling or shaving void my manufacturer's warranty, and is BatRolling4u an authorized dealer?
Per the company's own FAQ: yes, services such as heated bat rolling, barrel optimization, and shaving "can void the manufacturer's warranty," and manufacturer warranty coverage does not apply to altered bats. Separately, BatRolling4u states it "is not an authorized dealer for the bats listed on the site" -- the bats it sells are authentic but do not include standard manufacturer warranties. A September 2025 BBB complaint illustrates this risk directly: a customer's bat cracked about 3 months after being customized at the company's most aggressive shaving level.