Independent profile. Not owned, sponsored or endorsed by Atomic (atomic.supply).

Atomic (atomic.supply) Contact Information

Atomic, which runs atomic.supply, sells supply-chain planning software to companies that make, buy, move or sell physical goods; it is a business-to-business product sold as an annual subscription priced on the customer's cost of goods, and the price is quoted on a sales call rather than published. According to its September 29, 2026 press release, its founders Michael Rossiter, Neal Suidan and Jeff Goodrich led sales and operations planning at Tesla during the Model 3 ramp-up, and the company has raised a $12.5 million Series A led by Klass Capital and Madrona. No published complaint reports are currently linked to this profile. Because Atomic sells only to businesses, contract questions, renewals and disputes are governed by the order form or agreement each customer signs.

REVIEWS & COMPLAINTS0none submitted to USAComplaints yet
WEBSITEatomic.supply
HEADQUARTERSBoston, MA
PROFILE CHECKED2026-10-27
Submit a Complaint Official website ↗
VERIFIED

Contacts & Login

PhoneEmailAddress

Customer service & general contact

Account & login

Settlements & legal notices

  • Legal notices under the Terms of Service (atomicsupply.com, a different domain from the website)[email protected]

Corporate & press

  • Job applications (Careers page); not a customer support address[email protected]
  • Phone in the SEC Form D of DVx Atomic Co.; not on atomic.supply, may not be a customer line(415) 521-4529

Privacy requests

  • Privacy requests under the Privacy Policy (atomicsupply.com, a different domain from the website)[email protected]
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Locations

  • HeadquartersBoston MA
  • Mailing address177 Huntington Ave, Ste 1703, PMB 58674 Boston MA 02115
EDITORIAL

Company Information

Founded
2023
Business type
Business-to-business supply-chain planning software (purchasing, production, allocation, S&OP); sold to companies as an annual subscription priced on the customer's cost of goods
Website
atomic.supplySource: Company website, checked 2026-10-27
Headquarters
Boston, MASource: Atomic Series A press release, Boston dateline, checked 2026-10-27

Atomic is a business-to-business supply-chain planning software company, founded in 2023, that names its three co-founders and its board on its website, which also carries product, pricing, customer-story and careers pages. TechCrunch covered its founding and $3 million seed round in April 2025 and its $12.5 million Series A in September 2026, and an SEC Form D filed by DVx Atomic Co., a Delaware corporation, lists the same CEO and three of the same board members. The customers it names include DoorDash's DashMart and Good Chop (HelloFresh); the results it quotes for them are company and customer statements.

The public website does not provide the customer contract terms, a cancellation or refund process, a street address, a phone number or the SOC 2 report it says it holds. Those come from the sales process and the signed agreement.

EDITORIAL

Complaint record

Each source on this page is reported on its own; figures from different sites are not combined.

  • USAComplaints: No published complaint reports are currently linked to this profile. Older posts on this site that name businesses with "Atomic" in the name date from 2003 to 2017 and concern other companies (listed under Not to be confused with in the company background on this page); none mentions atomic.supply.
  • Better Business Bureau: BBB has no listing for this software company; the closest matches for the name Atomic Supply are unrelated fuel-oil dealers called Atomic Fuel in Pennsylvania.
  • Trustpilot: Trustpilot has no review page for atomic.supply.
  • SEC: the only filing by DVx Atomic Co. is the September 2026 Form D described in the company background.

Atomic sells only to businesses, under contracts negotiated one by one, so consumer review sites rarely cover software of this kind; the absence of reviews says nothing either way about customer satisfaction. The customer quotes and results on Atomic's own site are published by the company.

Had an experience with Atomic (atomic.supply)? Tell other people what happened.

Submit a Complaint
EDITORIAL

Considering or using Atomic's planning software? What to check

Atomic sells only to businesses (its site says it is for companies that make, buy, move or sell physical goods), so there is no consumer checkout, refund button or cancellation menu. Your rights as a customer are in the order form or agreement you sign, so settle these points in writing:

  • Get the contract documents. The Terms of Service on atomic.supply cover use of the website only. They contain no pricing, subscription term, renewal, cancellation or refund provisions, and section 6 says they are governed by "the laws of the United States" without naming a state.
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    Ask for the order form or master subscription agreement and read the term, auto-renewal, notice-of-non-renewal and termination clauses, the governing-law and dispute clause, and what happens to your data when the contract ends.

  • Pricing. Atomic's pricing page says: "One annual subscription. Priced on your cost of goods, not your headcount." It adds that there are no per-seat fees, that integrations, onboarding, a dedicated account manager, quarterly business reviews and same or next day support are included, and that you get a price for your scope on the 30-minute discovery call.
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    No price list is published. Because the fee scales with cost of goods, ask how it is recalculated at renewal if your cost of goods grows.

  • Ask what "live" means. Atomic's FAQ says the S&OP layer can be live in about 30 days on existing data, and a full deployment across purchasing, production and allocation takes four to six months, with Atomic running alongside your current plan until your team trusts it.
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    Put the go-live milestones in the order form, along with what you can do and what you owe if a milestone is missed.

  • Security and data. The home page says "SOC 2 Type II compliant. 99.9% uptime SLA. Your data is never shared," and its FAQ says customer data sits in a dedicated environment and is deleted on request. The site does not link to the SOC 2 report or to a trust center, so ask for the current SOC 2 Type II report under NDA, the uptime SLA with its service credits, and a data-deletion clause with a deadline.
  • Who to contact. The website publishes no support email or phone number. Prospects book through the discovery-call page (atomic.supply/discovery-call). Existing customers reach Atomic through the customer login at my.atomic.supply and the dedicated account manager the pricing page says every plan includes; before signing, ask for the support email and escalation contact to be written into the order form.
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    The Terms list [email protected] and the Privacy Policy lists [email protected], on a different domain from the website that publishes no mail records, so send a copy through your account manager too.

  • If a dispute is not resolved. Send a written notice under the dispute clause of your agreement, keep copies, and involve a business attorney for significant amounts. If you paid by card, ask the card issuer promptly about a dispute; a business card's dispute deadline is set by the cardholder agreement.
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    Atomic is based in Boston, and Massachusetts Chapter 93A, Section 11 lets one business sue another over unfair or deceptive practices that happened mainly in Massachusetts; an ordinary breach of contract is usually not enough. You can also report bad business practices to the FTC at ReportFraud.ftc.gov (the FTC does not resolve individual reports), to the Massachusetts Attorney General's office, or to the Better Business Bureau.

Atomic publishes no complaint, dispute or cancellation page. Its footer links to the product, pricing, customer stories, blog, About Us, Why Atomic, careers, Privacy Policy and Terms of Service pages, and the site has a customer login at my.atomic.supply.

EDITORIAL

Company background

What it sells. Atomic sells supply-chain planning software to businesses. It describes the product as a unit-level model of a customer's business that reruns the plan for every SKU, site and supplier continuously and shows the reasoning behind each number, while the customer's planners approve the daily buying, production and inventory decisions. The product menu lists Purchasing, Production and MRP, Allocation and Transfers, S&OP and Scenarios, and Demand Planning, plus an AI assistant it calls Nucleus. Atomic says it works on top of a customer's existing ERP and planning tools (it names Kinaxis, o9, SAP IBP and Relex) rather than replacing them. Its stated customer types are brands, manufacturers, retailers, and grocers and dark stores.

Customers the company names. Atomic's September 29, 2026 press release lists DoorDash's DashMart, Good Chop (HelloFresh), Starface World, OOFOS, LMNT and Vincero as customers; its home page also shows logos for Archer, CleanBoss, Cora and goodr. According to Atomic's Customer Stories page, Atomic now automates 90% of DashMart's purchasing across hundreds of sites, and Good Chop cut inventory on hand from eight or nine weeks to four while its revenue more than doubled. The site labels its headline figures (20%+ inventory reduction, 99%+ in-stock rate, 75% planning time saved) as "Customer-reported, from independent reference calls," and its pricing page calls its savings estimates "Ranges, not promises." All of these are results reported by Atomic and its customers, not independent measurements.

More company historyShow less

People and ownership. Atomic's About Us page lists Michael Rossiter (co-founder and CEO), Neal Suidan (co-founder and CPO) and Jeff Goodrich (co-founder and CTO) and says the three met at Tesla during the Model 3 launch; the press release adds that together they led sales and operations planning at Tesla through the Model 3 ramp-up. The release also says the company was incubated at DVx Ventures, whose co-founder and CEO, former Tesla President Jon McNeill, sits on Atomic's board. TechCrunch reported in April 2025 that Atomic was created inside DVx and that DVx led a $3 million seed round with Madrona joining; Atomic's own blog announced the $3 million seed round on May 25, 2025.

Funding. The press release, datelined Boston, Sept. 29, 2026, announces a $12.5 million Series A led by Klass Capital and Madrona, with Adrian Schauer of Klass Capital and Matt McIlwain of Madrona joining the board, and names DVx Ventures, Alumni Ventures and Sandberg Bernthal Venture Partners as other backers. TechCrunch reported the same day that Atomic has raised just over $15 million in total, and quoted board member Jon McNeill as saying the company's annualized revenue had grown about fivefold since the start of 2026. Those growth figures come from the company and press reports, not from audited financial statements.

Legal entity. Atomic's Terms of Service and site footer name the operator as "Atomic Supply." SEC EDGAR has no company registered under that name; it does list DVx Atomic Co. (CIK 0002155066), a Delaware corporation with the business and mailing address 177 Huntington Ave, Ste 1703, PMB 58674, Boston, MA 02115. Its only SEC filing is a Form D notice of an exempt securities offering, signed September 16, 2026 by Michael Rossiter as Chief Executive Officer. The notice gives 2023 as the year of incorporation, a first sale on September 1, 2026, and $18,510,980 of equity sold to 13 investors under Rule 506(b). It lists Rossiter and Chris Hutton as executive officers and Rossiter, Jon McNeill, Ganesh Srivats, Adrian Schauer and Matt McIlwain as directors. The CEO and three of those directors are the people the Series A press release names; the filing itself does not mention the Atomic brand or atomic.supply. Business customers can confirm the contracting entity from the name on their order form. The filing's telephone number, (415) 521-4529, does not appear on atomic.supply.

Where it is based. The press release is datelined Boston, TechCrunch calls Atomic "Boston-based," and Atomic's LinkedIn page gives Boston, MA as its headquarters and 2023 as its founding year. The LinkedIn page also lists a second location at 1111B S Governors Ave, Ste 3307, Dover, DE 19904, without saying what it is. The Careers page lists engineering roles in New York, Boston, Austin and Reno, with remote work allowed. Atomic's own website gives no street address; the Boston street address on this page comes from the SEC filing.

Email domain. Atomic's Terms and Privacy Policy give contact addresses at atomicsupply.com, while the website and the careers address use atomic.supply. These are two different domains, and atomicsupply.com publishes no mail (MX) records, so delivery to [email protected] or [email protected] cannot be confirmed. Customers can send legal or privacy requests to their account manager as well, and keep a copy.

Not to be confused with. Several unrelated businesses use "Atomic" in their names: Atomic Fund (atomic.fund), a liquidity and trading firm for digital-asset markets; Atomic Wallet (atomicwallet.io), a cryptocurrency wallet; Atomic Mail (atomicmail.io), a private email service; Atomic (atomic.io), an in-app messaging platform; Atomic Financial (atomic.financial), a connected-banking platform; Atomic skis and winter-sports gear (atomic.com); and Atomic Empire (atomicempire.com), a games, comics and toys store. Older USAComplaints posts about businesses such as AtomicPark.com, Atomic Arcade, BizAtomic, AtomicDeals.com and Atomic Auto Title Loans, Inc. date from 2003 to 2017, before this company existed; none concerns Atomic Supply and none is linked to this profile.

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Company Relationships

  • Affiliated withDVx Ventures
EDITORIAL

Frequently Asked Questions

What is Atomic (atomic.supply) and who is it for?

Atomic describes itself as a "supply chain planning platform for companies that make, buy, move or sell physical goods." According to its FAQ, it holds a unit-level model of a company's business, runs the full plan forward every day and shows the reasoning behind each number, while the customer's team approves the daily decisions on what to buy, what to make and where to position inventory. It runs on top of the customer's existing ERP and planning systems. It is sold to businesses (brands, manufacturers, retailers, grocers and dark stores); there is no consumer product.

Who is behind Atomic and what is its legal entity?

Atomic's About Us page names Michael Rossiter (CEO), Neal Suidan (CPO) and Jeff Goodrich (CTO) as co-founders, and its Terms of Service name the operator as "Atomic Supply." An SEC Form D filed September 16, 2026 by DVx Atomic Co., a Delaware corporation with a Boston address, is signed by Rossiter as Chief Executive Officer and lists Rossiter and Chris Hutton as executive officers and Rossiter, Jon McNeill, Adrian Schauer, Matt McIlwain and Ganesh Srivats as directors. The press release names Rossiter as CEO and McNeill, Schauer and McIlwain as board members. The filing itself does not mention the Atomic brand or atomic.supply; business customers can confirm the contracting entity from the name on their order form.

How much does Atomic cost?

Atomic publishes no price list. Its pricing page says: "One annual subscription. Priced on your cost of goods, not your headcount." It lists no per-seat fees and unlimited users on every plan, and says integrations, onboarding, a dedicated account manager, quarterly business reviews and same or next day support are included. You get a price for your scope on the 30-minute discovery call. Because the fee scales with your cost of goods, ask how it is recalculated at renewal.

How do I cancel Atomic or ask for a refund?

Atomic's website publishes no cancellation or refund process. Its Terms of Service cover use of the website only; section 5 says Atomic "may terminate or suspend your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms," and the Terms contain no subscription, renewal or refund provisions. Atomic is sold as an annual subscription, so your cancellation, renewal and refund rights are in the order form or agreement you signed. Check the renewal date and any notice period for non-renewal, send written notice to the contact named in the agreement before that deadline, and keep a copy. If you paid by card and a charge is wrong, contact the card issuer promptly.

How do I contact Atomic?

Prospects book a 30-minute call on the discovery-call page (atomic.supply/discovery-call); the page says you will meet Matt Bruhn, Head of Sales, and a planner from Atomic's team. The website publishes no support email or phone number; existing customers use the customer login at my.atomic.supply and their account manager. The Terms list [email protected] and the Privacy Policy lists [email protected], but that domain differs from the website and publishes no mail (MX) records, so delivery cannot be confirmed; send a copy through your account manager as well. The Careers page gives [email protected] for job seekers. Atomic's website publishes no phone number or street address; the SEC Form D of DVx Atomic Co. gives the mailbox address 177 Huntington Ave, Ste 1703, PMB 58674, Boston, MA 02115 and the phone number (415) 521-4529, which may not be a customer line.

Does Atomic have complaints or reviews on BBB or Trustpilot?

Trustpilot has no review page for atomic.supply, and BBB has no listing for this software company; the BBB matches for the name Atomic Supply are unrelated fuel-oil dealers called Atomic Fuel. No published complaint reports are currently linked to this profile. Atomic sells only to businesses under individually negotiated contracts, so consumer review sites rarely cover it; the complaint record section has the details.

Is Atomic the same company as Atomic Wallet, Atomic Fund, Atomic Mail, Atomic Financial or Atomic skis?

Those are separate, unrelated businesses: Atomic Wallet (atomicwallet.io) is a cryptocurrency wallet, Atomic Fund (atomic.fund) a liquidity and trading firm for digital-asset markets, Atomic Mail (atomicmail.io) a private email service, Atomic (atomic.io) an in-app messaging platform, Atomic Financial (atomic.financial) a connected-banking platform, and Atomic (atomic.com) a ski and winter-sports gear brand. This page is about the supply-chain planning software sold at atomic.supply. Older USAComplaints posts about AtomicPark.com, Atomic Arcade and similar names date from 2003 to 2017 and concern other businesses.

What security and privacy terms does Atomic state?

Atomic's home page says "SOC 2 Type II compliant. 99.9% uptime SLA. Your data is never shared." Its FAQ says customer data is kept "In a dedicated environment for your company," that "Your data is never shared and is deleted on request," and that single-tenant deployment is available. Its Privacy Policy says the personal information it collects "may include the following: email address, name, and contact information," and that "We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations." The policy gives no retention period and does not describe state privacy-law rights, and the site does not link to the SOC 2 report itself. These are the company's statements; customers can ask for the current SOC 2 Type II report under NDA and put the uptime credits and data-deletion terms in their contract.

Who has funded Atomic?

Atomic's September 29, 2026 press release announces a $12.5 million Series A led by Klass Capital and Madrona and names DVx Ventures, Alumni Ventures and Sandberg Bernthal Venture Partners as other backers. Atomic was incubated at DVx Ventures, which, according to TechCrunch's April 2025 report, led a $3 million seed round with Madrona joining. TechCrunch put Atomic's total funding at just over $15 million after the Series A. These are company and press figures; Atomic is private.