AMD

Complaints & Reviews on USAComplaints

USAComplaints currently maintains 3 historical complaints about AMD, published between 2002 and 2013. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources below.

• Consumer ReportPublished May 27, 2013 · Historical consumer allegation
• Consumer ReportPublished Dec 30, 2012 · Historical consumer allegation
• Rip off scam con artists Elk GrovePublished Nov 14, 2002 · Historical consumer allegation

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Contacts & Login

• Official website: https://www.amd.com/
• AMD Customer Care - processors and Radeon graphics, Canada & United States (Mon-Fri 10:00-18:00 EDT): 877-284-1566
• Online Service Request (technical support form): https://www.amd.com/en/forms/contact-us/support.html
• AMD Warranty Services Portal for Consumers (sign-in; warranty claims and return status): https://www.amd.com/en/registration/warranty-services-portal.html
• Privacy rights requests from members of the public (one of several channels in AMD's Privacy Notice): [email protected]
• Product security (PSIRT) - vulnerability reports: [email protected]
• Corporate headquarters (SEC filings; also BBB-listed): 408-749-4000
• AMD.com Online Store Help (U.S. store: returns, cancellations, order status): https://shop-us-en.amd.com/amdonlinestorefaq
• AMD.com Online Store - Return Your Order form (U.S. store): https://shop-us-en.amd.com/return-your-order/
• Privacy Request webform (AMD Privacy Notice, 'How to Submit a Request'): https://privacyportal.onetrust.com/webform/522af4e3-8eb6-419a-ab34-33424f162acd/8cc41943-5c42-4be1-a49d-973a8817fc12
• AMD Communication Preference Centre (privacy requests, marketing opt-out): [email protected]
• Data protection officer / privacy office; appeals of denied data-access requests: [email protected]
• AMD privacy requests, toll free (US and Canadian residents only): 866-331-5319

Locations

Need warranty or RMA help from AMD? Who covers your CPU or graphics card

AMD (Advanced Micro Devices, Inc.) is the chip maker, not the seller of most PCs and graphics cards, so who handles a warranty claim depends on how the product reached you. Quick guide from AMD's own warranty pages (all read on 2026-09-30; AMD's wording and the details follow):

• Sealed retail boxed AMD processor: AMD's 3-year limited warranty (RMA-03); claim through AMD.
• Tray/OEM processor bought separately, not in a sealed retail box: AMD's OEM page says warranty service is provided by the point of purchase and not AMD.
• Processor that came inside a prebuilt PC: the system builder, per AMD's OEM page.
• Radeon card made and sold by AMD on AMD.com: AMD's warranty form; the RX 7000 Series card is two years from purchase.
• Sealed retail Radeon card made by a board partner: the partner manufacturer, per AMD's graphics warranty page.
• Radeon card that came preinstalled in a computer: the system builder only, per AMD's graphics warranty page.

Details, with AMD's wording:

• Sealed retail boxed AMD processor (AMD handles eligible claims). AMD's Processor in a Box (PIB) 3-year limited warranty page (RMA-03) says AMD warrants such processors "for a period of three (3) years after the date the AMD processor was purchased." If a covered failure occurs, AMD "at its sole option" will repair the processor, replace it with another AMD processor "of equal or greater performance" (which may be an AMD recertified part if the model is not currently available), or, if it cannot repair or replace it, refund "the then-current value of the AMD processor." The page says the warranty applies only to the original purchaser and "does not cover any costs relating to removal or replacement of any AMD processor or any other cost associated with replacement for the AMD processor." A replacement processor is covered for the rest of the original term "or one (1) year, whichever is longer." AMD's separate guide for boxed processors tells owners to check the processor's warranty coverage and "eligibility for service through AMD" with AMD's Processor Serial Number Lookup tool before filing, and to file through AMD Warranty Services. The two AMD pages word the route differently: RMA-03 says "contact your computer system manufacturer or distributor during the systems warranty period. After your computer system warranty has expired, you can submit a warranty request to AMD Customer Care," while the boxed-processor guide names AMD Warranty Services and does not mention a system-builder step.
• Tray/OEM processor, or a processor that came inside a prebuilt PC (seller or system builder handles it). AMD's OEM page ("Warranty Service: Tray and MPK Processors") says: "AMD's warranty on processors only extends to customers who have purchased sealed, retail-packaged Processors in a Box." It adds that if the processor "came pre-installed in the system, warranty will be provided by the system builder," and that a processor purchased separately and not sold in a sealed retail box is considered OEM: "Warranty service will be provided by the point of purchase and not AMD." AMD's boxed-processor guide says the same for a processor "purchased separately" that "did not come in a sealed retail package." None of these pages says that an OEM processor becomes AMD's responsibility when the PC's own warranty ends.
• Radeon card that came preinstalled in a computer. AMD's graphics warranty page says such products "are warranted by the system builder only."
• Sealed retail Radeon card made by a board partner. AMD's page says: "Most current Radeon graphics products are manufactured by our partners ... Warranty for these products is provided by the partner manufacturer." It suggests identifying the partner from the box, the card, the manuals, the receipt or the place of purchase, and links to AMD's partner contact-information article. AMD's RX 7000 Series warranty card adds that it "DOES NOT APPLY TO GRAPHICS CARDS MADE OR BRANDED BY ANY THIRD PARTY, INCLUDING ANY AIB BRANDED GRAPHICS BOARDS." The AMD pages read do not describe an AMD claim route for a partner-made card if the partner or seller declines a claim; they direct the buyer to the partner manufacturer.
• AMD-made Radeon card sold on AMD.com. AMD's warranty form is for "retail-packaged products made by AMD and sold on AMD.com only"; it asks for the product part number and serial number (usually on stickers on the card) and says "Proof of purchase may be required." For AMD-made Radeon RX 7000 Series cards, AMD's warranty card (the card prints "This Limited Warranty was last updated on February 10, 2024"; AMD's Technical Information Portal lists it as Document 70680 with a "Last updated" date of April 24, 2024) states a period of "two (2) years starting from the date of purchase of the Product by the original purchaser as shown by a valid receipt," with AMD's remedy limited to replacement with a new or refurbished product or a refund of the then-current value (not more than the amount paid). It also says the warranty does not cover costs associated with replacing the product, including the cost of removing it from your system and shipping costs. AMD publishes separate warranty cards for other series (RX 6000, RX 5700, Radeon VII and others) on its warranty terms page.

How an AMD claim starts. For a boxed processor, AMD's guide says to have the ordering part number (OPN) and serial number from the tamper-evident label on the retail box; if the box is gone, the serial number is on the processor lid markings or in the lid's QR code ("Use only the serial number found in the QR code on the lid, the tray part number is not valid for boxed processor warranty claims"). It recommends checking motherboard BIOS/CPU support, power and cables, and trying the processor in another working system before claiming, then filing through the AMD Warranty Services Portal, which requires an AMD account ("It is free to sign up"). The "REQUEST WARRANTY SERVICE" link on AMD's page for AMD-made Radeon cards opens the same Warranty Services Portal page. RMA-03 lists what to prepare: your name, address and phone; proof of purchase; the type of boxed processor; its serial number; a description of the system (brand and model); an explanation of the problem; and your choice between having the processor returned to you at your cost if AMD finds it is not covered, or consenting to its destruction. The RX 7000 warranty card asks for the same kind of information for graphics cards. After AMD issues an RMA number you send the part in; for processors the current guide says "retain your CPU cooler and do not include it in the return shipment," while RMA-03 says AMD may ask for the heatsink/fan too - follow the instructions in your RMA. Upon arrival AMD says it will "test and inspect" the processor to decide whether it is defective and covered; the guide lists examples not covered, including scratches on the substrate, QR code or lid affecting marking legibility, bent, damaged, missing or contaminated pins or pads, and gross damage. The AMD warranty pages read describe sending the part in after an RMA number is issued; they do not describe an advance-replacement option.

Boot-kit loan. AMD's article RMA-BKTS offers a short-term boot-kit loan, free of charge, only for qualified users who bought a retail boxed AMD Ryzen Series desktop processor and use a compatible AMD Socket AM4 motherboard, cannot boot because the board's BIOS must be updated first, have followed the article's workarounds (a BIOS update by the retailer or with a processor the current BIOS supports, and asking the motherboard maker for an RMA exchange) and still cannot get the BIOS updated. After the claim is submitted AMD asks for pictures of the processor and motherboard showing model and serial numbers, the purchase invoice(s), and a summary or copy of the communication with the motherboard manufacturer. If approved, the kit is sent with prepaid return shipping and "must be returned within 10 business days of receipt." The request goes through the warranty request form with "Boot kit Required" in the Problem Description field.

Bought on the AMD.com store? AMD's U.S. Store Help page (shop-us-en.amd.com/amdonlinestorefaq, read 2026-09-30) says: "All purchases made on the AMD Online Store may be returned unopened within 30 days for a full refund." To request a refund it points to the Return Your Order form (email address, order number, return reason, a description, and the products with their serial numbers). An order can be cancelled from the store account "before your order has been sent to the warehouse for fulfillment," and the page warns that "requests for cancellations are not guaranteed to be processed prior to the order being sent to the warehouse for fulfillment"; if the account does not allow it, the Contact Us form (category "AMD Online Store", order number in the Subject field) is the alternative. The same answer adds: "You may also reject the package upon arrival and the carrier will return it to our warehouse. Once received and processed at our warehouse, we will withdraw the order and reverse your payment." Store shipments are "Direct Signature deliveries and require a signature to accept the delivery"; for a visibly damaged or tampered package the page says to ask the driver to note it before signing, that "you are entitled to reject the delivery to have the package returned to the warehouse," and to use Contact Us to report the condition. A defective product is handled by a Contact Us request under AMD's Warranty Terms and Conditions. On billing, the page says "We will not bill you until your product(s) has shipped" (PayPal is charged immediately), and the charge appears as "AMD MLNK US" or "MLNK / AMD.com." Game-bundle coupon codes "are provided in your invoice that is emailed to you when your product(s) ship"; for help AMD points to the AMD Rewards FAQ and AMD Rewards Support.

Store terms. The store's Terms of Purchase (shop-us-en.amd.com/terms-of-purchase/, "Last updated February 2022") say the "Supplier operates the online store and ModusLink is the authorized seller" for Advanced Micro Devices, Inc., and that a customer in the US or Canada is "contracting with ModusLink Corporation located at 2000 Midway Ln, Smyrna, TN 37167, USA." They direct returns and refund inquiries to the Supplier (AMD), say the Supplier's published returns policy applies, and say that unless that policy states otherwise the buyer is responsible for "all costs associated with returning the Product." They also contain a binding-arbitration clause administered by the American Arbitration Association and a New York governing-law clause. The Store Help and Terms of Purchase pages read do not state how long a refund takes to post, how opened products are treated (the refund line covers products returned "unopened"), or whether a redeemed game-bundle code affects a return.

Contacting AMD. AMD's support-contacts page lists AMD Customer Care for Canada and the United States at 877-284-1566 (toll free, Monday-Friday 10:00-18:00 EDT) and asks callers to have the OPN and serial number, motherboard model and BIOS version, power supply, memory, CPU cooler, operating system and driver versions, and a detailed description of the problem ready. The Online Service Request page also lists warranty support, the AMD Community forum, the AMD Software Help Center, a knowledge base, and AMD Rewards Support. Keep case numbers, RMA numbers and tracking numbers for every return. Security vulnerability reports and privacy requests use separate addresses (see the security FAQ below), not Customer Care.

If a claim stalls, you can add a written complaint to the BBB (as displayed on September 30, 2026, AMD had submitted a response to each of the 10 complaints on its BBB profile) and report safety incidents to the Consumer Product Safety Commission via the "Report an unsafe product" link at cpsc.gov/Recalls. Your state attorney general's consumer-protection office is another route for unresolved billing or refund disputes.

Company background

Advanced Micro Devices, Inc. is a Delaware corporation whose principal executive offices are at 2485 Augustine Drive, Santa Clara, California 95054; its telephone number in SEC filings is (408) 749-4000. Its annual report (Form 10-K for the fiscal year ended December 27, 2025, filed February 4, 2026) says AMD "was incorporated under the laws of Delaware on May 1, 1969 and became a publicly held company in 1972," that its common stock is listed on The NASDAQ Global Select Market under the symbol "AMD," and that it had approximately 31,000 employees at December 27, 2025. AMD also filed Amendment No. 1 (Form 10-K/A) on the same day, February 4, 2026, "solely for the purpose of correcting an inadvertent error in the presentation of certain numerical disclosures" in the MD&A: the year-over-year changes in Client-segment average selling price and unit shipments had been transposed. The amendment says it changes no other disclosure. BBB's profile for the same address lists a business start and incorporation date of May 9, 1969 and a BBB file opened April 29, 1999 (BBB's own data; the 10-K date above is AMD's).

Consumer-facing product lines named in AMD's filings and support pages include Ryzen and Athlon processors and Radeon graphics; AMD also sells EPYC server processors, Instinct data-center GPUs, and adaptive and embedded chips. AMD says in its 10-K risk factors: "Our products are purchased by and/or used by consumers, which could increase our exposure to consumer actions such as product liability claims and consumer class action claims." In March 2025 AMD acquired ZT Group Int'l, Inc. (ZT Systems) and in October 2025 sold the ZT data-center infrastructure manufacturing business to Sanmina Corporation (10-K). In a Form 8-K filed September 28, 2026, AMD reported that on September 26, 2026 it entered an Agreement and Plan of Merger to acquire all of the equity interests in World Labs Technologies, Inc. for a total purchase price of approximately $8.2 billion, to be paid in AMD common stock and subject to customary adjustments. World Labs' own announcement says the transaction is expected to close by the end of 2026, subject to regulatory approvals and other customary closing conditions. As announced, the acquisition had not closed; none of the sources read reports it as completed.

Security and privacy. AMD's Product Security page lists security bulletins and briefs in a searchable table (by AMD ID, title, type and CVE) and asks researchers to report suspected vulnerabilities to [email protected]. AMD notes that a Security Brief is "not necessarily an acknowledgement that AMD products are impacted." The same page describes a Bug Bounty Program run through the provider Intigriti, says AMD "accepts vulnerability reports anonymously or pseudonymously where requested," states that AMD follows Coordinated Vulnerability Disclosure and expects reporters to do the same, and outlines its handling steps: triage and assessment, severity classification, mitigation (which may include patches, firmware updates, bulletins or workarounds, depending on product and lifecycle stage), coordinated disclosure and record-keeping. AMD's Privacy Notice ("Revised: June 5, 2026") says members of the public who wish to exercise privacy rights can contact [email protected]; its "How to Submit a Request" section lists a Privacy Request webform, the AMD Communication Preference Centre ([email protected]), postal mail to the AMD Digital Services Team in Markham, Ontario, Canada, and a toll-free line, +1-866-331-5319 ("for US and Canadian residents only"). It gives [email protected] as the data protection officer and privacy office contact and for appeals of a denied data-access request (subject line "Data Access Request Appeal"). In June 2024 a hacker publicly advertised data said to come from AMD; SecurityWeek (June 19, 2024) quotes an AMD spokesperson: "We are aware of a cybercriminal organization claiming to be in possession of stolen AMD data ... We are working closely with law enforcement officials and a third-party hosting partner to investigate the claim and the significance of the data." No later AMD notice about that claim was reviewed for this page.

Complaint record: USAComplaints, BBB and Trustpilot, reported separately

USAComplaints: as of 2026-09-30 this site has 0 published complaints in which AMD is the subject. Some older posts here about computer retailers and PC makers mention AMD processors in passing, and a few unrelated businesses use the letters "AMD" in their names; none of these are counted or linked as complaints about AMD.

BBB (profile for Advanced Micro Devices, Inc., Santa Clara, CA), as displayed on September 30, 2026: not BBB accredited; BBB rating A+; 10 total complaints in the last 3 years and 5 closed in the last 12 months; one customer review, 1 out of 5 stars (August 2026). As displayed on September 30, 2026, the 10 complaints are labelled by BBB as Product Issues (5), Service or Repair Issues (2), Delivery Issues (1), Order Issues (1) and Customer Service Issues (1), with statuses Answered (6), Resolved (2) and Unresolved (2). BBB does not verify these accounts. A Business Response from AMD is displayed on each of the 10 complaints. BBB's A+ rating is BBB's own letter grade; it is separate from the accreditation status, the complaint counts and the 1-out-of-5 customer-review score, and none of these is a rating given by this site. Examples, with AMD's published responses:

• July 2026 (Delivery Issues, Answered): a consumer said an AMD Online Store order for a Ryzen 9 9950X3D arrived containing a Ryzen 5 9600X. AMD's BBB response: "We have investigated this claim and verified that the product this customer had purchased was successfully delivered to them."
• May 2026 (Service or Repair Issues, Unresolved): a consumer said the replacement for an approved processor RMA arrived as an empty box. AMD responded that it had requested additional information that was still pending; the consumer rejected the response.
• February 2026 (Product Issues, Answered): a consumer said a CPU order never arrived and the refund was delayed. AMD responded: "We have reviewed this claim and processed an RMA for this customer."
• August 2025 (Order Issues, Resolved): a consumer said an advanced replacement for a Ryzen 5 7600X was refused. AMD said it followed up by phone; the consumer accepted the resolution.
• March 2024 (Product Issues, Resolved): a consumer said a game-bundle code had expired; AMD said the customer could redeem it and the consumer accepted.

Trustpilot (amd.com, categorized by Trustpilot as "Computer Store"), as displayed on September 30, 2026. Read this first: Trustpilot shows this as an unclaimed profile, and its page says "No history of asking for reviews" and "This company hasn't invited their customers, so reviews may not be representative." It also says it does not fact-check reviews. The page invites the company to claim it ("Is this your company? Claim your profile ..."). Reviews of a domain-named profile are not necessarily all about the chip maker: one review dated February 2, 2026 (marked "Unprompted review") concerns billing for EHR software used by a medical practice, and USAComplaints has not checked which company each of the 280 reviews concerns. That review is excluded from what follows. The profile shows a TrustScore of 1.6 based on 280 reviews, 49 of them in the last 12 months; Trustpilot's displayed star split is 5-star 20%, 4-star 7%, 3-star 5%, 2-star 6% and 1-star 62%. Among the most recent reviews on the first page, individual reviewers describe CPU heat, GPU crashes and driver problems, price increases and a delayed online-store delivery; these are the reviewers' statements and have not been verified.

Reported AM5 processor issue and AMD's response. PCWorld (April 2, 2025) wrote that "observers have reportedly collected over 100 examples of failing 9800X3D chips and other members of the AM5 family, apparently mostly in ASRock motherboards" - an anecdotal count of reports gathered by observers, not a failure rate; the same article says that in any large hardware launch "some small percentage of the devices that reach buyers' hands will always be defective." It quoted an AMD statement provided to PCGamer: "Following a joint investigation, AMD and ASRock identified a memory compatibility issue present in earlier BIOS versions, which has been rectified in the latest BIOS," and said the statement asks users who encounter problems to contact customer support. PCWorld also noted that, as PCGamer reported, many users who experienced failures observed electrical or burn damage, and said it was skeptical of the explanation. That is press reporting of AMD's statement, not a finding verified here.

BBB, Trustpilot and this site's own count are separate sources and are not added together.

Lawsuits naming AMD, recalls and regulators

This page discusses three identified consumer class actions involving AMD processors, found through CourtListener/RECAP dockets and the orders themselves (read 2026-09-30); it is not a complete list of every suit that names AMD. Allegations in a complaint are not findings. The case table on this page carries each case's status and outcome text.

• Dickey v. Advanced Micro Devices, Inc. (Bulldozer "eight cores"), N.D. Cal. No. 4:15-cv-04922-HSG - settled. Plaintiffs alleged AMD misrepresented the number of CPU cores in its FX "Bulldozer" processors. The February 21, 2020 final-approval order recorded a $12,100,000 non-reversionary settlement, and a stipulated final order and judgment was entered February 28, 2020; the judgment's no-admission wording is quoted in the case table. The claims deadline (January 3, 2020) has passed, so no claims can be filed now. Later RECAP docket entries (June-July 2020) are letters and a notice from an individual about a claim and a response by class counsel; they were not reviewed beyond their docket descriptions, and the judgment entry is marked "Civil Case Terminated."
• Hauck v. Advanced Micro Devices, Inc. (Spectre-type vulnerability), N.D. Cal. No. 5:18-cv-00447-LHK - dismissed, dismissal affirmed. Consolidated plaintiffs alleged AMD processors were defective because of a speculative-execution vulnerability publicized in January 2018. On April 4, 2019 the district court granted AMD's motion to dismiss with prejudice as to all seven claims, and on May 15, 2020 the Ninth Circuit affirmed in an unpublished memorandum (No. 19-16124), noting that plaintiffs did not allege any attack had compromised their data. The district docket lists the Ninth Circuit mandate on June 9, 2020 and a stipulation and order on August 14, 2020 (text not available).
• Day v. Advanced Micro Devices, Inc. (Ryzen/Athlon firmware-TPM stuttering), N.D. Cal. No. 3:22-cv-04305-VC - pending on the docket checked. Filed July 26, 2022. The operative third amended complaint (Dkt. 93, June 27, 2023) alleges that AMD Ryzen and Athlon processors with embedded firmware TPM (fTPM) modules have a design defect that causes "invasive stuttering in audio and video playback, during videoconferencing, and while playing games" and makes computers "uniquely vulnerable to catastrophic firmware attacks"; these are the plaintiffs' allegations. Earlier versions were dismissed (March 2 and June 6, 2023) and AMD's motion to dismiss the third amended complaint was denied on October 23, 2023. The docket text for October 29, 2025 reads: order granting in part and denying in part AMD's motion for summary judgment, denying plaintiffs' motion for summary judgment, and denying AMD's Daubert motions; the text of that order was not available to this review, so its substance is not described. The CourtListener docket, re-checked on September 30, 2026, lists later entries through September 15, 2026 (orders on stipulations, discovery letter briefs, orders on discovery letter briefs and a transcript). No class-certification ruling and no settlement appeared in the entries checked; the docket can lag the court's own.

Recalls and regulators (searches run on 2026-09-30; not exhaustive). The SaferProducts.gov public recall API was queried with Manufacturer "Advanced Micro Devices", ProductName "Ryzen", "Radeon" and "AMD", RecallTitle "AMD", "Ryzen" and "Radeon", and RecallDescription "Advanced Micro Devices"; each returned 0 records. A Manufacturer "AMD" query returned three records for unrelated products from other companies. That API lists recalls; CPSC's separate warnings list was not searched by name. AMD's Form 10-K (FY2025) and Form 10-Q (quarter ended June 27, 2026) do not contain the phrases "Federal Trade Commission" or "attorney general". The site searches of the FTC and the California Attorney General could not be run by name through the text reader used, so no FTC or state attorney general action against AMD was identified in the sources checked, and that statement is limited to them. The Form 10-Q states: "During the quarter ended June 27, 2026, there were no material legal proceedings. The Company is a defendant or plaintiff in various actions that arose in the normal course of business," and management believes the reasonably possible loss from those actions will not have a material adverse effect.

Is AMD Legitimate?

Advanced Micro Devices, Inc. files annual and quarterly reports with the U.S. Securities and Exchange Commission (Commission File Number 001-07882), is incorporated in Delaware, and has its stock listed on the Nasdaq Global Select Market under the symbol AMD. As displayed on September 30, 2026, its BBB profile shows a rating of A+ but is not BBB accredited, and lists 10 complaints in three years. A federal court approved a $12.1 million settlement of the Bulldozer "eight cores" class action in 2020, and the judgment states the settlement is not an admission of liability or wrongdoing; a separate firmware-TPM class action was still pending on the docket checked. AMD's warranty guide says all Ryzen, EPYC, A-Series, Athlon and FX retail processors carry "a secure tamper evident authentication label," and that scanning its QR code shows the processor details on AMD.com - a way to check a boxed processor you have bought. These are records and profile data, not a verdict on any particular purchase.

Court & Public Records

Frequently Asked Questions