Affirm

Complaints & Reviews on USAComplaints

USAComplaints currently maintains 1 historical complaint about Affirm, published in 2010. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources below.

• Marketingservices123.com Add my name to the enormous list of people scammed by this companyPublished Jun 12, 2010 · Historical consumer allegation

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Contacts

• Official website: https://www.affirm.com/
• Support and fraud reports (855) 423-3729: (855) 423-3729
• Help Center: https://helpcenter.affirm.com/s/
• Contact us (choose a topic): https://helpcenter.affirm.com/s/contact-us
• Terms of Service (updated Jul 28, 2026): https://www.affirm.com/terms
• Lending partners: https://www.affirm.com/lenders
• Corporate office (Form 10-K cover): (415) 960-1518

Locations

Affirm refunds, disputes, late payments, credit reporting and complaints: what Affirm's own pages say (checked October 9, 2026)

Affirm's own pages, opened on October 9, 2026, set out the routes below. This site's archive had no approved posts naming Affirm as the company complained about on that date (one 2026 post about an online travel booking mentions paying with an Affirm card and is not linked), so this page does not rely on reader complaints; the figures are from Affirm, its regulators and third-party profiles, each dated.

Contacting Affirm. The Help Center (helpcenter.affirm.com) has topic pages (Disputes & refunds, Payments, Plans, Affirm Card, Account & security, Affirm Money) and a Contact us page that asks what the problem is about; its topics include Orders and purchases, Disputes, Credit reporting, Payments, Existing loans, Loan applications and declinations, and Security and fraud. Affirm's article “Report a problem or file a dispute” gives the phone number (855) 423-3729 and says calling is “the fastest way to report potential fraud.” The Terms of Service say Affirm encourages customers “first to contact Affirm through the Affirm Help Center” to try to resolve a problem directly.

Refunds and cancellations. The Help Center article “How refunds work” (helpcenter.affirm.com/s/article/about-refunds) says: “If you’re unsatisfied with your order and want to request a refund, first contact the store where you made the purchase. Refunds and cancellations will depend on the store’s policy—we can’t provide a refund or cancel an order without confirmation from the store.” It adds that if you have contacted the store and still have issues with your order, you can dispute the purchase with Affirm. On refunds, it says that when Affirm receives your refund from the store it will first try to apply it to any remaining balance on your payment plan, that any leftover amount is sent back to the original payment method (the article says the funds should show up within 3 to 10 business days, minus any interest you paid) and that “Paid interest is typically not refundable.”

Disputes. Affirm's article “Report a problem or file a dispute” says: “If you have issues with an order, and the store hasn't been able to help, you can open a dispute with Affirm.” For errors or questions about a transaction on an Affirm Card or Affirm Money Account statement, it says to tell Affirm “within 60 days of the date you received the statement with an issue.” Separate Help Center pages cover Affirm Card disputes and Affirm Money Account transfer disputes.

Late fees and missed payments. The Terms of Service say: “You will never be charged any late fees when you buy with Affirm,” and Affirm's annual report says it has charged $0 in late fees since its founding (company statements). The Help Center article “Late payments” says that although Affirm does not charge late fees, “missing a payment can still affect your credit history and limit your ability to use Affirm for future purchases,” and that a payment is reported to the credit bureaus as late or past due if you miss paying the full amount by 30 days or more. The article “Collections and charged-off payment plans” says Affirm may charge off a loan that has had an overdue balance for more than 120 days, that a charge-off “does not cancel the amount you owe,” and that a charged-off loan may appear on your credit history for up to 7 years.

Credit reporting. The Help Center article “Affirm credit reporting policy” (helpcenter.affirm.com/s/article/affirm-credit-reporting-policy) says the way Affirm reports changed on April 1, 2025. For plans that started on or after that date it says all Affirm payment plans and payment activity (including on-time, late and missed payments) are reported to the credit bureau Experian, and that plans that started on or after May 1, 2025 are also reported to TransUnion. For earlier plans it says Affirm reported some plans to Experian (usually the first monthly installment plan, with additional monthly plans reported only if they became 30+ days overdue) and did not report other plan types such as biweekly, Pay-in-30, Pay-in-2 and Pay-in-6 plans. The article “Late payments” adds that Affirm shares your entire payment history with Experian and TransUnion, and that if Affirm has reported inaccurate information it will work with the credit bureaus to correct it. The article “Credit reporting: goodwill requests” says Affirm “cannot remove valid late payment or charge-off information from your credit report,” including after a loan is paid off, and that you can add a consumer statement by contacting Experian or TransUnion directly. The Terms of Service authorize Affirm and its bank partners to obtain consumer reports when you request offers or apply, periodically during the loan term, and in connection with marketing.

Arbitration. The Terms of Service contain a mandatory arbitration clause (American Arbitration Association Consumer Rules, with an exception for covered borrowers under the Military Lending Act). The opt-out right reads: you must send a signed written notice “within 30 calendar days after you agree to be bound” to the Cleveland, Ohio address in the Terms, with your name, address and phone number, stating that you “opt out” of Section 5; electronic notice is not accepted.

Outside Affirm. The CFPB accepts complaints about credit cards, credit reports, debt collection, personal and payday loans, money transfers and bank accounts; its page (opened October 7, 2026) says to call (855) 411-2372 (9 a.m. to 6 p.m. ET, Monday to Friday) or submit online, and that “companies generally respond in 15 days,” sometimes with a final response in 60 days. Affirm's Help Center footer states that Affirm Loan Services, LLC is licensed in California by the Department of Financial Protection and Innovation (California Financing Law license 60DBO-111681), so California residents also have that regulator; other states have their own financial regulators and attorneys general. USAGov's page “State consumer protection offices” (usa.gov/state-consumer) says these offices “can help with complaints against businesses.”

Regulator actions and inquiries involving Affirm

Massachusetts Division of Banks agreement, July 2, 2020. In an agreement between Affirm, Inc. and the Massachusetts Division of Banks, signed July 2, 2020 (Division docket number 2020-007 on its enforcement-actions page), Affirm consented “without admitting any allegations or implications of fact or the existence of any violation of laws.” The Division's recitals say Affirm “allegedly engaged in the business of a third party loan servicer and a small loan company from at least December 1, 2016 through present in Massachusetts without the appropriate registration and license.” Affirm agreed to remit $2,250,000, to cease and desist from activity requiring a license before obtaining one, to submit complete license applications (which the Division could not deny solely because of the agreement), and to maintain internal licensing-compliance policies.

West Virginia and Massachusetts, as described by Affirm. Affirm's Form 10-Q for the quarter ended December 31, 2020 says: “in July 2020, we entered into a consent agreement with the Massachusetts Department of Banking to resolve potential concerns regarding state law applicability in connection with a license application submitted by us and obtained certain licenses. We also entered into a settlement agreement with the West Virginia's Attorney General's office in July 2020 regarding state law applicability with respect to licensing requirements and interest rates.” The West Virginia agreement itself was not opened for this page, so its terms are not stated here.

Seven-state attorneys general inquiry, December 2025. On December 1, 2025 the Connecticut Attorney General announced that a seven-state coalition (led by North Carolina and Connecticut and including California, Colorado, Illinois, Minnesota and Wisconsin) had sent letters to six buy now, pay later providers, including Affirm, seeking information on pricing and repayment structures, consumer contracts, user agreements, disclosures, financial capacity assessments, billing practices, late fees and the handling of disputed charges. The press release describes an information request and reports no finding about Affirm. Affirm's Form 10-K for fiscal 2026 mentions the December 2025 coordinated inquiries as a regulatory risk.

CFPB buy now, pay later guidance. The CFPB's BNPL products page states: “On May 12, 2025, the CFPB withdrew several guidance documents, including the 2024 BNPL Interpretive Rule.” Affirm's 10-K says the CFPB “has in the past requested reports concerning our organization, business conduct, markets, and activities” and that the company is subject to the CFPB's enforcement authority as a facilitator, servicer or originator of consumer credit; it does not describe a CFPB enforcement action against Affirm. The CFPB's enforcement-actions list, filtered by title for “affirm” on October 7, 2026, returned 14 results, none naming Affirm. The FTC's case database and state regulators other than Massachusetts were not searched successfully for this page, so it makes no statement about the absence of other actions.

Who operates Affirm and who makes the loans

Corporate structure. Affirm Holdings, Inc. is a Nevada corporation (it reincorporated from Delaware on July 1, 2025) whose Class A common stock trades on the Nasdaq Global Select Market under “AFRM”; it files annual and quarterly reports with the SEC, and its principal executive offices are at 221 Main Street, Floor 6, San Francisco. Its operating subsidiary Affirm, Inc. is a Delaware corporation (formerly Expedite, Inc., per the Terms of Service); Affirm Payments, LLC holds money transmitter licenses and Affirm Loan Services, LLC holds state lending licenses (NMLS ID 1479506; Affirm, Inc. NMLS ID 1883087, per Affirm's Help Center footer). Max Levchin is the founder, chairman and chief executive officer. As of June 30, 2026 the company reported 2,358 employees.

How the product works, in the company's words. The 10-K describes three main loan products: Pay-in-X (short-term plans of one to four 0% APR installments), 0% APR monthly installment loans and interest-bearing monthly installment loans, plus the Affirm Card (a debit card that can also be used to apply to pay over time) and the Affirm Money Account (a savings account with Cross River Bank). The company says interest-bearing loans carry “only simple interest,” that it does not charge “deferred interest, compounding interest, or late fees,” and that the amount agreed at checkout “is the most they will ever pay.” Affirm's pages show rates of 0–36% APR depending on credit and an example of a $400 purchase with an $80 down payment and 12 monthly payments of $28.88 at 15% APR.

Who makes the loans. The 10-K says Affirm relies on originating bank partners, including Celtic Bank and Lead Bank (its “Primary Originating Banks”), to originate substantially all loans facilitated through its platform, and also originates some loans directly under state licenses; it bought $40.2 billion of loans from bank partners and originated $9.5 billion directly in fiscal 2026. The 10-K describes Cross River Bank as the provider of the Affirm savings account. Affirm's lenders page (opened October 9, 2026) states: “Loans through Affirm are made by Cross River Bank, Member FDIC; Celtic Bank; Lead Bank, Member FDIC; or Affirm Loan Services, LLC.” This page reports the two Affirm statements as published and does not reconcile them. The Affirm Card is a Visa debit card issued by Evolve Bank & Trust or Stride Bank, N.A., and the Terms of Service list privacy notices for Cross River Bank, Celtic Bank, Evolve Bank & Trust, Lead Bank and Stride Bank.

Scale (company figures). For the fiscal year ended June 30, 2026 the 10-K reports gross merchandise volume of $50.2 billion and about 27.8 million active consumers. It names Amazon and Shopify as significant commercial partners; Shopify is described as a related party because it is a principal owner of more than ten percent of the company's voting interest. The 10-K also notes the Evolve Bank & Trust cybersecurity incident reported in June 2024 as an example of a third-party partner security risk.

Affirm complaint record: BBB, CFPB and Trustpilot figures

All figures are as displayed on October 9, 2026 and come from different sources; they are not added together or averaged here, and they measure different things.

• This site's archive: no approved posts naming Affirm as the company complained about were identified in the archive on October 9, 2026, so no complaint themes are listed.
• BBB (Affirm.com, 650 California St, San Francisco): rating A+; BBB shows the business as BBB Accredited (page data: accredited 2020-03-16, file opened 2013-02-26). The profile shows 7,251 total complaints in the last 3 years and 2,420 complaints filed in the last 12 months, and 1.15 out of 5 as the average of 1,090 customer reviews (BBB says reviews do not affect the letter grade). BBB's note says a review of complaints was completed in June 2026.
• CFPB Consumer Complaint Database (company name “Affirm Holdings, Inc”): 17,724 complaints received from 2021-02-16 to 2026-09-25, 7,987 of them since 2025-10-10. By product label (labels changed over time and are not merged here): credit reporting or other personal consumer reports 6,322; debt collection 4,922; payday, title, personal loan or advance loan 3,360; credit reporting, credit repair services or other personal consumer reports 1,123; credit card 872. Most frequent issues overall: incorrect information on your report 4,502; attempts to collect debt not owed 2,358; problem with a company's investigation into an existing problem 1,608; improper use of your report 1,517; took or threatened to take negative or legal action 1,450. Company responses: closed with explanation 17,707, closed with monetary relief 1, in progress 16; timely response yes 17,712, no 12. The CFPB publishes complaints as submitted by consumers and does not verify them; the credit-reporting and debt-collection labels reflect how consumers categorized the problem.
• Trustpilot (affirm.com): 1.6 out of 5 from 7,783 reviews, 776 in the last 12 months; Trustpilot shows the profile as claimed since October 2018 with a paid subscription, and says the company has not invited customers recently, so reviews may not be representative.

Affirm says in its 10-K that it monitors “consumer complaints and dispute rates” of merchants as one input in screening out problematic merchants. These platform figures describe complaints and reviews about Affirm; they do not by themselves show what share of Affirm's customers had a problem.

Court filings involving Affirm

Kusnier v. Affirm Holdings, Inc. (securities class action). A putative securities class action filed December 8, 2022 in the U.S. District Court for the Northern District of California (No. 3:22-cv-07770) against Affirm, Max Levchin and Michael Linford, alleging misleading statements about, among other things, Affirm's exposure to interest-rate changes; those are allegations. Per Affirm's 10-K and the docket, the court granted motions to dismiss with leave to amend in December 2023 and August 2024, a joint stipulation of dismissal with a proposed judgment was filed September 26, 2025, judgment was signed September 30, 2025, and the plaintiffs filed a notice of appeal to the Ninth Circuit (appeal 25-6869) on October 29, 2025. Affirm's 10-K says briefing on the appeal is complete and the parties await scheduling of oral argument.

Related shareholder derivative actions. The 10-K lists three derivative suits brought on Affirm's behalf against current officers and directors with Affirm as a nominal defendant (Quiroga and Jeffries in the N.D. Cal., Vallieres in the District of Delaware); all three are stayed by agreement of the parties pending resolution of the Kusnier action.

Consumer suits and arbitrations. The 10-K says: “we have been named as a defendant in various legal actions, including arbitrations and other litigation,” and that some consumer agreements contain arbitration provisions with class action waivers. Affirm also says it is “not presently a party” to other legal proceedings that would, individually or together, have a material adverse effect. A CourtListener search for “Affirm Inc” in federal case captions on October 7, 2026 returned 103 docket records and a search for “Affirm Holdings” returned 21 (the two sets may overlap); this page did not review those dockets individually and draws no conclusion from the counts.

Is Affirm Legitimate?

Affirm Holdings, Inc. is an SEC registrant (Nasdaq: AFRM) whose most recent annual report, a Form 10-K for the fiscal year ended June 30, 2026, was filed on August 27, 2026; its subsidiaries hold state licenses (Affirm, Inc. NMLS ID 1883087; Affirm Loan Services, LLC NMLS ID 1479506; California Financing Law license 60DBO-111681, per Affirm's footer) and Affirm's lenders page says loans through Affirm are made by Cross River Bank, Celtic Bank, Lead Bank or Affirm Loan Services, LLC. BBB shows Affirm.com as BBB Accredited with an A+ rating, and also shows 7,251 complaints in the last 3 years and a 1.15 out of 5 average of customer reviews; the CFPB database lists 17,724 complaints about Affirm Holdings, Inc and Trustpilot shows 1.6 out of 5 (all as displayed on October 9, 2026, each measuring something different). The record includes a July 2020 Massachusetts Division of Banks agreement (no admission, $2.25 million), a December 2025 multistate attorneys general information request that reported no findings, and a securities class action dismissed in 2025 and now on appeal. Affirm states in its Terms of Service that it never charges late fees; missed payments can still be reported to Experian and TransUnion according to its own Help Center. This page lists documented facts only and gives no rating of the company.

Court & Public Records

Company Relationships

• Affiliated with: Affirm, Inc.
• Affiliated with: Affirm Payments, LLC
• Affiliated with: Affirm Loan Services, LLC

Frequently Asked Questions