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Abridge Contact Information

Abridge AI, Inc. makes AI software that turns clinician-patient conversations into draft clinical notes for health systems. It handles recorded visits as a business associate of the patient's provider. Its Clinician Terms say the clinician who accepts them, and not Abridge, is solely responsible for getting the patient's consent, and its agreements with health systems are separate, so patients with questions about a recorded visit start with their own clinic or health system.

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WEBSITEabridge.com
PROFILE CHECKED2026-11-04
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Locations

  • Mailing address500 Grant Street, Suite 2900 Pittsburgh PA 15219
  • Mailing address30 S 15th St Ste 1550, PMB 41901 Philadelphia PA 19102
EDITORIAL

Is Abridge Legitimate?

BBB, Trustpilot

Legal name
Abridge AI, Inc.
Founded
2018
Business type
Software company whose AI products turn clinician-patient conversations into draft clinical notes
Website
abridge.comSource: Abridge website, checked 2026-11-04

Legal name: Abridge AI, Inc. (the Privacy Policy covers "Abridge AI, Inc. and our affiliates").

Website: abridge.com; clinicians sign in at notes.abridge.com.

Founded: 2018, according to the company.

CEO: Shiv Rao, MD, co-founder.

Incorporated: Delaware, according to its SEC company record.

Addresses in its terms and policy: Pittsburgh for arbitration notices under the Clinician Terms and a Philadelphia mailbox for privacy mail; the full addresses are under Locations on this page.

Phone: no customer service phone number is listed on the website, Contact page, terms or Privacy Policy; contact is by web form or email, and clinicians also have support chat.

EXTERNAL SOURCE

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

BBBComplaints in the last 3 years
0 reviews · 0 complaints · BBB business grade A+
TrustpilotUnclaimed profile
0 reviews
EDITORIAL

Reviews, ratings and reported problems

No published complaint reports are currently linked to this profile.

Trustpilot. The abridge.com page is an unclaimed profile with no reviews posted.

BBB. BBB lists Abridge AI, Inc. as a computer software developer at 500 Grant Street in Pittsburgh and gives it an A+ rating. The company is not BBB accredited, and the listing shows no complaints in the last three years and no customer reviews. BBB ratings are not based on customer reviews.

App Store. The Abridge for Clinicians app, free to download, shows 4.2 out of 5 from 49 ratings on Apple's App Store.

KLAS. Abridge's February 4, 2026 press release says KLAS, a research firm that surveys healthcare technology customers, named it #1 Best in KLAS for Ambient AI in the Revenue Cycle Management category for the second year in a row.

What clinicians report. A study by University of California researchers, presented at Machine Learning for Health 2025, reviewed feedback entered in the Abridge app at a large U.S. hospital system from June 1, 2024 to October 9, 2025: 50,123 visits, 470 physicians, and 467 entries with written comments from 55 physicians, or under 1% of the visits. The largest group of safety-related comments, 18.5%, concerned wrong medication names, dosages or instructions; others described incorrect or missing history, diagnosis and treatment details. The authors call the results signals from a small sample and say more study is needed to measure the actual level of risk.

What patients allege. The patient accounts in court filings concern consent to recording and, in the Sharp HealthCare suit, what the notes say about that consent; see the lawsuits section. A complaint about a specific visit goes to the clinic or health system first.

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EDITORIAL

If you are a patient whose visit was recorded by Abridge, or you have a privacy request

Who to ask first. Abridge's Privacy Policy (last updated August 27, 2026) says Abridge processes "Customer Data", which may include protected health information, solely on behalf of the hospitals and health systems it works for, and that this data is governed by its agreements with those customers.

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It says: "If you are a patient whose healthcare provider uses our services, please refer to your provider's Notice of Privacy Practices for information on how they handle your PHI. We are a 'Business Associate' to your provider and process your data solely on their instruction." For requests about Customer Data, the policy tells people to inquire with the relevant Abridge customer directly, so a patient's first contact is the clinic, hospital or health system that used the tool. Ask its privacy office for a copy of its Notice of Privacy Practices, and in writing ask whether your visit was recorded, how long the audio and transcript are kept, and whether you can have them deleted. Your HIPAA right to see or get a copy of your medical record, including notes drafted with the tool, is also exercised through your provider. If the provider does not answer, use its own complaint process: under the HIPAA rules (45 CFR 164.520) its Notice of Privacy Practices must explain how to file a privacy complaint with the provider, give the name or title and phone number of a contact person or office, and state that you will not be retaliated against for complaining. Keep copies of your requests and any replies.

Wrong or false statement in your note. Read the note, including any statement that you were told about the recording or agreed to it: a suit against Sharp HealthCare alleges notes wrongly said so, and physicians in a University of California study reported wrong medication details. HIPAA lets you ask the provider to amend your record (45 CFR 164.526). Send the request to its privacy office in writing, say what is wrong and why, and keep a copy. The provider must act within 60 days, with one extension of up to 30 days if it gives you the reason in writing, and it can refuse if it decides the record is accurate and complete.

Requests to Abridge itself. The policy's state privacy rights (to know, access, correct or delete personal information, and to opt out of "sale" or "sharing" for targeted advertising) cover the personal information Abridge holds about website visitors, marketing contacts and authorized healthcare professional account holders. Requests go to [email protected] or by mail to Abridge AI, Inc., Attn: Legal -- Privacy, 30 S 15th St Ste 1550, PMB 41901, Philadelphia, PA 19102; the opt-out also works through the "Do Not Sell or Share My Personal Information" link in the website footer. Abridge says it verifies that the details in a request match its records before acting, and an authorized agent needs signed permission. A voiceprint, which a mobile app user chooses to create by recording a short script, is permanently destroyed one year after the user's last use of the app, when the account is deleted or on request to [email protected], unless the law requires keeping it.

Consent to record. Abridge's Clinician Terms of Use (last updated November 25, 2025) say the clinician who accepts them, "and not Abridge," is solely responsible for obtaining the patient's consent for Abridge to collect, store and process patient data in order to provide its services.

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Its agreements with health systems are separate. Ask the clinic or health system how consent is obtained and whether you can decline.

Complaint route for health information. The HHS Office for Civil Rights complaint portal says that for health information privacy complaints under the HIPAA rules "OCR can investigate complaints against covered entities and their business associates," and that anyone may file for themselves or for someone else; its toll-free line is 1-800-368-1019 (TDD 1-800-537-7697). Under the HIPAA rules (45 CFR 160.306) a complaint must be in writing, on paper or online, must name the provider or company involved and describe what happened, and must be filed within 180 days of when you knew or should have known about it, unless OCR waives the limit for good cause. For a recorded visit, name the provider that used the tool; OCR's jurisdiction also covers business associates such as Abridge. Your state attorney general's office also takes consumer privacy complaints; the National Association of Attorneys General lists every office at naag.org/find-my-ag. The 180-day limit applies only to OCR complaints.

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The recording suits in the lawsuits section rest mainly on state law, such as California's rule requiring every party's consent to record a confidential conversation; those claims have their own deadlines, and a lawyer in your state can advise on them.

Customer service for clinicians. At notes.abridge.com, open the menu and select Support; inside Epic Hyperspace, open the Abridge tab first, then do the same. Enter your name, organizational email and message.

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Chat runs 6 a.m. to 9 p.m. EST, seven days a week, excluding holidays; outside those hours the option is [email protected]. Leave patient names, birth dates and record numbers out of the message. Abridge asks for the date and time of the visit if it needs to find a note. The help center is at support.abridge.com, and health system staff who administer the tool go through their organization's Abridge administrator.

Cancel or refund. Abridge's customers are health systems and clinicians, and a patient has no Abridge plan to cancel or refund to request. The Clinician Terms say access may be free through a partner such as a health system, make the user responsible for any fees and expenses of using the platform, allow separate fees for future products, set no refund terms, and run until either side ends them by notice, which goes to [email protected]; a clinician whose access comes through an employer asks that organization first.

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You can end the Patient Terms by stopping use of the app, and Abridge can end them at any time.

Disputes with Abridge. The Clinician Terms provide for binding arbitration, which a user can decline by email to [email protected] within 30 days of first accepting them, and are governed by Pennsylvania law.

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The Patient Terms (last modified December 1, 2022, for the Abridge patient app) provide for individual binding arbitration under the American Arbitration Association's consumer rules, allow qualifying claims in small claims court, rule out class actions, and name [email protected] both for questions and as the address for the letter that starts an arbitration. Read the version that applies to you.

EDITORIAL

Lawsuits naming Abridge, and suits against its customers about recording

Court records

Arslani v. Abridge AI, Inc. (N.D. Ill., No. 3:26-cv-50118). Filed March 23, 2026 by Adem Arslani, who is representing himself, against Abridge AI, Inc. and an individual defendant, Paul Ricci. A July 28, 2026 order describes the suit as alleging "misappropriation of trade secrets and unjust enrichment" and seeking damages and declaratory and injunctive relief. Abridge and Mr. Ricci moved to dismiss on June 12, 2026, arguing lack of personal jurisdiction or, alternatively, failure to state a claim. The July 28 order denied their request to stay discovery and left the motion for the district judge to decide. On October 30, 2026 the court dismissed the claims against Abridge for failure to state a claim, without prejudice, removed Mr. Ricci for lack of personal jurisdiction, and allowed an amended complaint by November 23, 2026. The plaintiff brought a similar suit against Microsoft, Nuance Communications and Deliverhealth Solutions (No. 3:26-cv-50106), which the same order covers. These are allegations, not findings.

Suits against health systems that use Abridge include the following.

Washington v. Sutter Health (N.D. Cal., No. 4:26-cv-03012) is a proposed class action filed April 8, 2026 by three patients against Sutter Health and two MemorialCare entities, Memorial Health Services, Inc. and MemorialCare Medical Foundation. Abridge is not a defendant; the complaint names Abridge AI, Inc. as the developer of the ambient documentation system the health systems used. It alleges that the Abridge application recorded exam-room conversations and sent the audio to outside servers for transcription, and that the defendants did so "without obtaining meaningful, informed consent from patients." The original complaint brings claims under the California Invasion of Privacy Act, California's Confidentiality of Medical Information Act, California's Unfair Competition Law, the common-law tort of intrusion upon seclusion and the federal Wiretap Act; it does not bring a HIPAA claim. A second amended complaint filed August 5, 2026 names Sutter Health only, and the court set August 6 as the last day to file a new case against the MemorialCare defendants. Sutter Health moved on August 19, 2026 to dismiss that complaint. A Sutter Health spokesperson told TechTarget that the health system was reviewing the case, takes patient privacy seriously, and evaluates and implements the technology it uses in line with applicable laws. These are allegations against the health systems, not findings.

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Saucedo v. Sharp HealthCare (San Diego Superior Court) is a proposed class action filed November 26, 2025 by a patient, Jose Saucedo. News reports name Sharp HealthCare as the defendant and Abridge as the maker of the recording tool. The suit alleges that visits were recorded and the audio sent to Abridge's servers without the consent of everyone in the room, which it says California law requires, and that auto-generated notes wrongly stated patients "were advised" of the recording and "consented." It estimates that more than 100,000 patients may have been recorded. Sharp said privacy is a top priority and that it could not comment on pending litigation. The San Diego Union-Tribune reported that Abridge did not respond to its request for comment and that Abridge's public materials suggest clinicians get patients' consent and offer sample wording. These are allegations, not findings.

PUBLIC RECORD

Court & Public Records

Arslani v. Abridge AI, Inc.

Dismissed

U.S. District Court, N.D. Illinois (Western Division)Docket 3:26-cv-50118Source ↗

Dismissed

On October 30, 2026 the court dismissed the claims against Abridge for failure to state a claim, without prejudice, removed Paul Ricci for lack of personal jurisdiction, and allowed an amended complaint by November 23, 2026.

Case details: Arslani v. Abridge AI, Inc.Show less

Plaintiff Adem Arslani, representing himself, sued Abridge AI, Inc. and Paul Ricci under the federal Defend Trade Secrets Act and filed an amended complaint on April 3, 2026. A July 28, 2026 order by Magistrate Judge Michael F. Iasparro describes the suit as alleging misappropriation of trade secrets and unjust enrichment and seeking damages and declaratory and injunctive relief. Defendants moved to dismiss on June 12, 2026 for lack of personal jurisdiction or, alternatively, failure to state a claim; the July 28 order denied their request to stay discovery and said the motion will be decided by the district judge. These are allegations, not findings.

EDITORIAL

What Abridge says it does and who runs it

Business. The Abridge home page describes "One intelligence layer connecting health systems, payers, and life sciences organizations" and says more than 300 health systems trust it. Its products turn clinician-patient conversations into draft documentation for clinicians, revenue-cycle (billing) teams and nurses. An October 8, 2026 company press release says Abridge was founded in 2018 and that its platform will support more than 100 million patient-clinician conversations across more than 300 health systems in 2026; these are the company's own figures.

Owner, CEO and leadership. Abridge AI, Inc. is an investor-funded Delaware corporation that reports private stock offerings to the SEC on Form D. Fortune reported that Elad Gil and IVP co-led its $250 million Series D round in February 2025, joined by other venture investors. Its About page, terms and Privacy Policy name no parent company. The About page names Shiv Rao, MD, as CEO and co-founder, San Oo as Chief Technology Officer, Brian Wilson as Chief Commercial Officer and Janie Lee as Vice President, Product.

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Two products, two sets of terms. The Clinician Terms of Use govern the Abridge clinician platform and say they do not apply to the Abridge Patient Application, which requires a separate license agreement. The Patient Terms of Use describe a patient app that "helps people record the audio from their clinical encounters" and tell users not to treat it as a substitute for medical advice, diagnosis or treatment.

Locations. The Clinician Terms give Abridge AI, Inc., 500 Grant Street, Suite 2900, Pittsburgh, PA 15219 as the address for arbitration notices and provide that Pennsylvania law governs. The Privacy Policy gives a Philadelphia private mailbox (PMB) address for privacy requests, and its SEC filings list the same mailbox. The October 8, 2026 press release carries a San Francisco, California dateline. None of these pages names a headquarters. BBB lists the Pittsburgh address, and its job postings say it has offices in San Francisco, New York and Pittsburgh. For a corporate office address in writing, 500 Grant Street is the one its terms give for legal notices.

EDITORIAL

Frequently Asked Questions

Does Abridge record patient visits?

Abridge's products capture clinician-patient conversations to draft notes. Its Patient Terms describe an app that "helps people record the audio from their clinical encounters," and health systems use its clinician platform. The Clinician Terms say the clinician who accepts them, and not Abridge, is solely responsible for obtaining the patient's consent. The clinic or health system can tell you whether a given visit was recorded.

How does Abridge describe its role under HIPAA?

The Privacy Policy states: "We are a 'Business Associate' to your provider and process your data solely on their instruction." It says it processes Customer Data, which may include protected health information, solely on behalf of its customers and under its agreements with them. In HIPAA terms, the hospital or clinic is the covered entity and Abridge is a vendor that handles health information for it.

How do I ask to delete or access data about me?

For visit data, the Privacy Policy says to inquire with the relevant Abridge customer (your clinic or health system) and refer to its Notice of Privacy Practices. For personal information Abridge itself holds, the state privacy rights in the policy can be exercised through [email protected] or the Philadelphia privacy mail address; Abridge says it checks that the details in a request match its records before fulfilling it. Which rights apply depends on the state you live in.

What is Abridge's customer service phone number and email address?

Abridge does not publish a customer service phone number on its website, Contact page, terms or Privacy Policy. Clinicians use Support in the menu at notes.abridge.com or in the Abridge tab inside Epic Hyperspace, 6 a.m. to 9 p.m. EST, seven days a week excluding holidays, or email [email protected] when chat is offline; do not include patient information. Other email addresses are [email protected] for privacy requests, [email protected] for the patient app, [email protected] for legal notices and [email protected] for general contact. Patients with a question about a visit start with their clinic or health system.

Is Abridge a defendant in any lawsuit?

The CourtListener docket for Arslani v. Abridge AI, Inc. (N.D. Ill., No. 3:26-cv-50118) lists Abridge AI, Inc. as a defendant; the court's July 28, 2026 order describes the claims as misappropriation of trade secrets and unjust enrichment. On October 30, 2026 the court dismissed the claims against Abridge for failure to state a claim, without prejudice, and removed Paul Ricci from the case for lack of personal jurisdiction. Arslani may file an amended complaint by November 23, 2026. That case is separate from the proposed class actions over recording consent filed against health systems: Abridge is not a defendant in the suit against Sutter Health and MemorialCare, and news reports of the suit against Sharp HealthCare name Sharp as the defendant.

Can a clinician opt out of Abridge's arbitration clause?

The Clinician Terms say a user can decline the agreement to arbitrate by emailing [email protected] within 30 days of first accepting the agreement, stating first and last name and the registered email address.

Where can I file a health privacy complaint?

The HHS Office for Civil Rights complaint portal says OCR can investigate health information privacy complaints against covered entities and their business associates, and that you may file for yourself, your organization or someone else. Under 45 CFR 160.306 the complaint must be in writing (online or on paper) and filed within 180 days of when you knew or should have known about the problem, unless OCR waives the limit for good cause. OCR's toll-free line is 1-800-368-1019.

Is Abridge a scam?

Abridge AI, Inc. is a Delaware corporation, founded in 2018 and led by CEO and co-founder Shiv Rao, MD, that sells AI note-drafting software to health systems. Reported concerns include note accuracy and recording consent. In a University of California study, physicians reported errors such as wrong medication names and dosages in written feedback, which they left on under 1% of visits; the authors say more study is needed. Proposed class actions against Sutter Health and Sharp HealthCare allege patients were recorded without proper consent; Abridge is not a defendant in the Sutter case, news reports name Sharp as the defendant in the other, and the suits' claims are allegations. Separately, Abridge's job postings warn of people posing as its recruiters, say recruiting email comes only from an @abridge.com address, and say it never asks applicants for payment, bank account or Social Security numbers.

Is Abridge legit?

Abridge AI, Inc. makes clinical documentation software that, by its own count, more than 300 health systems use. BBB gives Abridge AI, Inc. an A+ rating, Trustpilot shows no reviews, and the clinician app shows 4.2 out of 5 from 49 ratings on the App Store. Abridge is a defendant in a trade-secrets suit, in which a court dismissed the claims against Abridge without prejudice on October 30, 2026, with leave to amend, and patients have sued health systems that use its tool over recording consent. A patient who wants to know whether a visit was recorded can ask the clinic or health system directly.

How do I cancel Abridge or get a refund?

Abridge's customers are health systems and clinicians, and a patient has no Abridge plan to cancel or refund to request. To ask that a visit not be recorded, speak to the clinic before the visit starts. A clinician ends the Clinician Terms by notice to [email protected], and those terms set no refund policy; access through an employer is handled by that organization.

Who owns Abridge and who is the CEO?

Shiv Rao, MD, is CEO and co-founder of Abridge. The company is an investor-funded Delaware corporation that reports private stock offerings to the SEC on Form D. Fortune reported that Elad Gil and IVP co-led its $250 million Series D round in February 2025, joined by other venture investors. Its About page, terms and Privacy Policy name no parent company.

Where is Abridge's corporate office?

Abridge's own pages name no headquarters. Its terms give 500 Grant Street, Suite 2900, Pittsburgh, PA 15219 for legal notices, which is also the address on its BBB listing, and its Privacy Policy gives 30 S 15th St Ste 1550, PMB 41901, Philadelphia, PA 19102 for privacy mail. Its job postings list offices in San Francisco, New York and Pittsburgh.

Is there a class action lawsuit over Abridge?

Proposed class actions over the tool include Washington v. Sutter Health (N.D. Cal., No. 4:26-cv-03012), filed April 8, 2026, and Saucedo v. Sharp HealthCare (San Diego Superior Court), filed November 26, 2025. Both allege that the Abridge application recorded exam-room conversations without proper consent. Abridge is not a defendant in the Sutter case, and news reports of the Sharp case name Sharp as the defendant. In the Sutter case, the second amended complaint names Sutter Health only, and the court set a deadline for a separate new case against MemorialCare. The claims are allegations.

Where can I find Abridge reviews and complaints?

BBB lists Abridge AI, Inc. in Pittsburgh with an A+ rating and no complaints in the last three years, Trustpilot's abridge.com page has no reviews, and Apple's App Store shows 4.2 out of 5 from 49 ratings for the clinician app. Patient complaints about a recorded visit go to the provider's privacy office and to the HHS Office for Civil Rights.

Sources (24)

Abridge (own site)

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