A Step In Time Maryland, LLC

Complaints & Reviews on USAComplaints

USAComplaints currently maintains 1 historical complaint about A Step In Time Maryland, LLC, published in 2008. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources below.

• Rude people answering their phonePublished Aug 19, 2008 · Historical consumer allegation

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Contacts

• Official website: https://astepintimemarylandllc.com/
• Company phone (site header): (301) 232-3570
• Company e-mail (site footer): [email protected]
• Mobile (site footer): (443) 962-5802
• BBB-listed phone: (410) 260-0450

Locations

A Step In Time Maryland: contact, estimates, license check and where to complain (checked October 14, 2026)

A Step In Time Maryland, LLC is a chimney sweep and home-improvement contractor in Bowie, Maryland. Its website lists chimney inspection, cleaning, repair, liner installation, wood stove and dryer vent cleaning, masonry and roofing, and shows MHIC #154650 in its footer. The company gives (301) 232-3570 as its phone number and a Gmail contact address; BBB lists a different phone, (410) 260-0450.

Practical steps if you have a problem or are choosing a contractor:

• Get the scope, price, warranty and guarantee in writing before work starts. The company's home page says it gives "a one-year labor warranty on every job"; a testimonial on the same page quotes one customer as saying the owner "guaranteed us 25 years to a lifetime warranty on all of our repairs." The two statements differ, so get the exact warranty terms in your written contract.
• Check the license yourself. The Maryland Home Improvement Commission (MHIC) licenses home improvement contractors and, according to its page, investigates homeowner complaints and awards monetary damages against licensed contractors.
• Guaranty Fund. The Commission describes a Guaranty Fund that compensates homeowners for actual monetary losses from poor workmanship or failure to perform a home improvement contract by a licensed contractor, up to the amount paid to the contractor and not more than $30,000. The MHIC page adds that the Fund applies only to work done by licensed contractors and that if all claims against one contractor total more than $250,000, each homeowner's award is pro-rated.
• MHIC contact. The MHIC page lists 100 S. Charles Street, Tower I, Baltimore, MD 21201, telephone 410-230-6231 and 1-888-218-5925, and says to contact the Commission for information about disciplinary actions against a licensee. Its public license search is a reCAPTCHA-protected form that we did not complete, so license 154650 was not confirmed by us.
• Other routes: BBB complaint form (BBB shows this profile with 0 complaints on the day it was checked) and the Maryland Attorney General's consumer complaint pages.

Who runs A Step In Time Maryland, LLC

The company's About page says Michael Shipe is the owner and C.E.O. and that the Bowie business is "owned and operated by Michael Shipe and is not affiliated with the global corporate franchise development." BBB lists the entity as a Limited Liability Company, with Michael Shipe as President and an office manager as a second contact.

BBB's raw data gives a business start of November 5, 2002 and incorporation on May 3, 2016. BBB's licensing section lists two license numbers, 120421 (issued by the Maryland Division of Occupational and Professional Licensing) and 154650 (MHIC). We did not complete a lookup in the state licensing databases, so these are BBB's and the company's own statements.

The company's home page says "30+ years of experience" and that the owner is a university-trained structural engineer; these are the company's own statements and we did not verify them. BBB's profile shows a business start of November 5, 2002.

Our own archive also holds one 2008 post under the name "A Step In Time" from Yorktown, Virginia (see the complaint record below); we have not tied it to this Maryland company.

Complaint record and review profile

BBB. The BBB profile for A Step in Time Maryland LLC, Bowie, MD, shows BBB Accredited status (since December 17, 2017), a rating of A+, and "This business has 0 complaints." Separately, the Reviews tab shows an average of 1.5 out of 5 stars from 8 customer reviews; the latest reviews shown in the BBB profile's Latest Reviews block are negative and some make personal allegations about the owner. BBB reviews are customer statements that BBB does not verify, and the 0-complaints figure and the review average are different counts that are not combined here.

This site. No complaint in the usacomplaints.com archive could be tied to this Bowie, Maryland company on October 14, 2026. One 2008 post under the name "A Step In Time" is from Yorktown, Virginia and describes a rude phone call; it is not linked to this profile.

The company's own site publishes five-star customer testimonials. Testimonials on a company site are selected by the company.

Is A Step In Time Maryland, LLC Legitimate?

Identity facts found in the sources checked on October 14, 2026: a business name (A Step In Time Maryland, LLC) that BBB lists as a limited liability company, a website, a published phone and e-mail, a BBB Accredited profile with an A+ rating, and an MHIC license number (154650) shown on the company's site and on BBB. We did not complete an independent check of the license in the state database and did not search Maryland court records, so those items are not confirmed here. The page does not rate the company: BBB's A+ rating and 0 complaints sit alongside an average customer-review score of 1.5 out of 5 from 8 reviews.

Frequently Asked Questions