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3M Reviews, Complaints & Contacts

3M is 3M Company, a St. Paul, Minnesota maker of consumer brands such as Scotch, Post-it, Command and Filtrete. 3M's June 30, 2026 SEC filing describes the Combat Arms earplug and PFAS settlements; the BBB and Trustpilot figures and 2 complaints on USAComplaints are shown.

REVIEWS & COMPLAINTS2on USAComplaints · none in 2023-2026 · latest 2011
PHONE(888) 364-35773M Help Center phone, 1-888-3M-HELPS
WEBSITE3m.com
HEADQUARTERSSt. Paul, MN
PROFILE CHECKED
Submit a Complaint Read reviews & complaints ↓ Call (888) 364-3577 Official website ↗
VERIFIED

Contacts

PhoneAddress

Customer service & general contact

Show all 9 contacts

Official website

Corporate & press

VERIFIED

Locations

  • Headquarters3M Center, St. Paul, MN 55144
EDITORIAL

Company Information

BBB and Trustpilot figures

Legal name
3M Company
Founded
1902
Business type
Diversified manufacturer headquartered in St. Paul, Minnesota, whose consumer brands include Scotch, Post-it, Command, Filtrete, Scotch-Brite, Scotchgard, Nexcare, Futuro and ACE
Website
3m.comSource: 3M United States site, checked
Headquarters
St. Paul, MNSource: Form 10-Q cover: 3M Center, St. Paul, Minnesota 55144-1000, checked

3M Company is a Delaware corporation with its principal offices at 3M Center, St. Paul, Minnesota, and files periodic reports with the SEC, including the Form 10-Q for the quarter ended June 30, 2026. BBB lists the business as started in 1902 and shows an A- rating, with the stated reason "Failure to respond to 7 complaint(s) filed against business", and no BBB accreditation. Trustpilot shows 1.4 from 46 reviews on an unclaimed profile.

3M's own filing describes large settlements of Combat Arms earplug and PFAS water-system claims, each stated not to be an admission of liability. Lookalike websites and sellers can use the 3M name; 3M's site offers a "Report Counterfeit" link, and purchases should be checked against 3M.com and the retailer's own listing.

EXTERNAL SOURCE

Independent Sources

BBB3M Consumer Relations
1 review · 11 complaints · BBB business grade A- · average customer rating 1 / 5
Figures checked
Trustpilot
46 reviews · TrustScore 1.4 / 5
Figures checked
CONSUMER ALLEGATION

Reviews & Complaints on USAComplaints

2 complaints linked to the 3M profile are published on this site (2002-2011). None are from 2023-2026.

EDITORIAL

Complaint record: BBB, Trustpilot and archive reports

  • BBB profile "3M Consumer Relations", Saint Paul, MN (headquarters and corporate-owned locations): not BBB Accredited; BBB Rating A-; BBB's stated reason for the rating is "Failure to respond to 7 complaint(s) filed against business"; "11 complaints in the last 3 years" and "2 complaints in the last 12 months"; reviews tab "1 /5 stars", "Average of 1 Customer Review". BBB has several other 3M listings, including a B- rated "3M Company" listing under Commercial Products Distributors; those figures are not used here.
  • Trustpilot "3M" (3m.com): 1.4 from 46 reviews, "Unclaimed profile"; Trustpilot says "we don't fact-check reviews". The reviews on the first page described adhesive products and other matters; their claims are the reviewers' own and unverified.
  • Archive reports on this site: The reports are dated 2002-2011. None are from 2023-2026. A 2002 report describes a leather-furniture warranty plan whose cover, the writer says, bore 3M / Scotchgard branding. The writer says a 3M representative told them their letter belonged with the warranty plan's service center and that 3M was not responsible. A 2011 report, filed under "Minnesota mining (3M)", alleges leaking breast implants. Both are unverified accounts by the writers, and 3M's response to them is not part of the record we hold.

Had an experience with 3M? Tell other people what happened.

Submit a Complaint
EDITORIAL

3M complaints: where to take a product or warranty problem

3M's Help Center page lists a phone line, 1-888-3M-HELPS, (888) 364-3577, open Monday to Friday 8:00 AM to 4:30 PM CT, and a message form with subject choices that include "Complaint" and "Products & Services - Consumer". The page also says: "We have recently been experiencing a higher than normal volume of requests." (company statement).

  • Which 3M business? The Help Center page lists consumer topics (Cleaning and Protecting; Decorating, Organizing & Crafts; Home Improvement; Office; Personal Health Care; School Supplies; Sports and Recreation). For health care products it names Solventum, "former 3M Health Care Business", with its own contact route ((855) 423-6725 or (612) 842-1263, or solventum.com). Brands such as Scotch, Post-it, Command, Filtrete, Scotch-Brite, Scotchgard, Nexcare, Futuro and ACE are listed on 3M's consumer page.
  • Recalls. 3M's "Product Recalls" page lists CPSC recall notices. The entries include Scotch thermal laminators (two notices), Filtrete room air purifiers (fire hazard), hard hats (shock hazard), an overhead projector and a 3M Personal Safety Division "Stop Use & Recall Notice" for 3M PELTOR X4 Series earmuffs made between March 2020 and September 2022. Each entry quotes its own remedy; for example the air purifier notice says to "unplug the recalled air purifier and contact 3M to obtain a prepaid shipping box to return the product for a free replacement." The page shows a date of January 4, 2018 beside the entries and says: "The product recalls listed may not include all 3M product recalls."
  • Newer CPSC laminator recalls. The CPSC notice dated October 15, 2026 covers about 53,634 Scotch thermal laminators, model TL1302Z, sold on Amazon.com from June 2024 through September 2026; CPSC says the firm received "63 reports of the laminators smoking, melting and overheating, including five reports of the laminators catching fire", with no injuries reported. The remedy reads: "Consumers should stop using and unplug the recalled thermal laminators immediately and contact 3M Company to receive a full refund." CPSC lists 3M Company at (800) 772-4337 (8 a.m. to 4:30 p.m. CT, Monday through Friday) and scotchbrand.com. A CPSC notice dated October 23, 2025 covers about 13,440 Scotch model TL909-50 laminators with serial numbers between 2406000001 and 2501001920, sold at Office Depot, Office Smart and School Specialty, with the same full-refund remedy. Check the model number on the sticker on the bottom of the product against the CPSC notice before acting.
  • Product safety incidents. Reports about a consumer product can be filed at SaferProducts.gov (U.S. Consumer Product Safety Commission). Complaints about a store purchase can also go to your state attorney general.
  • BBB. BBB accepts complaints against the business through its profile (see the complaint record section for the figures).
  • Keep records. Keep the receipt, packaging, lot number, photos and the date and name of each contact.
EDITORIAL

State attorney general and regulator matters described in 3M's SEC filing

3M's Form 10-Q for the quarter ended June 30, 2026 (company filing) describes the following government-related matters. They are the company's description of lawsuits and settlements, not findings by us.

More on regulatorsShow less
  • New Jersey. The filing says the New Jersey Attorney General filed two actions in March 2019 over alleged PFAS discharges at two facilities, the Chambers Works Facility in Salem County and the Parlin Facility in Middlesex County, "neither of which the Company ever owned or operated", on allegations that 3M supplied PFAS to them. In May 2025 3M "agreed to a proposed judicial consent order" under which it would pay New Jersey "up to $450 million"; the filing states "The New Jersey Settlement is not an admission of liability by the Company."
    The filing also says 3M expects to pay $400 million of that amount, with payments beginning in 2026 over 8 years for one part and beginning in 2030 through 2050 for another. The filing (as of its date) said the parties were awaiting the U.S. District Court for the District of New Jersey's ruling on the motion to approve. A New Jersey Attorney General release dated August 7, 2026 announced "judicial approval" of the settlements with 3M and the DuPont entities and says the combined settlements are valued at approximately $2.5 billion. The figure is the Attorney General's combined value for DuPont and 3M, not 3M's amount.
  • Other states. The filing says several state attorneys general have sued 3M and other defendants over alleged PFAS contamination, many in the federal AFFF multidistrict litigation, and lists many states. Outside that litigation it describes cases brought by Connecticut (filed January 2024), Illinois (filed March 2022, concerning the Cordova, Illinois facility) and Maine (filed March 2023), among others. In the Illinois case the state court set an updated trial date of March 2027, and the filing also says 3M's appeal of the federal court's November 2025 remand order remains pending. The filing also says 3M is in discussions with several state attorneys general and agencies. These are allegations; the filing reports no final judgment in them.
  • Workplace safety. The filing says that after a May 2023 fatality at the Prairie du Chien, Wisconsin facility, the Department of Labor announced in November 2023 that it had issued two citations to 3M alleging willful safety violations. The filing also says that in September 2024 3M settled with OSHA and the Department of Labor in September 2024 for "an immaterial payment amount" without "a finding of willful safety violations". The filing also says that in October 2024 it received a grand jury subpoena from the U.S. Attorney's Office for the Western District of Wisconsin, with which it "will continue to cooperate".
EDITORIAL

Litigation record: Combat Arms earplugs and PFAS settlements

Court records

The facts come from 3M's Form 10-Q for the quarter ended June 30, 2026 (a company filing) and are summarized with its own wording where quoted.

More on the lawsuitsShow less

Combat Arms Earplugs (CAE). The filing says Aearo made the earplugs from about 1999, 3M acquired Aearo in 2008 and sold them until they were discontinued in 2015, and that 3M and Aearo "believe the CAE were effective and safe when used properly". In August 2023 3M, Aearo and related entities entered a settlement arrangement intended to resolve substantially all existing and potential claims in the federal MDL (N.D. Fla.) and a coordinated Hennepin County, Minnesota state proceeding; it "does not constitute an admission of liability or wrongdoing". 3M agreed to contribute up to $6.0 billion between 2023 and 2029, subject to participation thresholds; in March 2024 it announced participation above 99% against a required 98%, and payments began.

The filing says that in September 2025 the MDL court confirmed all MDL cases had been resolved. The filing also says that other litigation could arise elsewhere (it cites a writ of summons in Australia and a Letter Before Action in the United Kingdom). The filing also says that 3M's accrued liability for CAE was $1.9 billion as of June 30, 2026. The official settlement site, combatarmssettlement.com, says it serves participating claimants and their counsel, who use a portal set up by BrownGreer as Settlement Administrator; it showed "Total Payments Issued in all MSAs: $3,081,576,479" and "Cases Remaining Pending in the MDL 0" (updated October 9, 2026), and its Minnesota table (updated September 25, 2025) showed 11 still pending. The registration dates listed on the site are in 2024, and no open registration was listed on the site.

PFAS and public water systems. In June 2023 3M entered a class settlement with eligible U.S. public water suppliers (the "PWS Settlement"), approved in March 2024 and effective in May 2024. The filing says 3M "does not admit any liability or wrongdoing", will pay $10.5 billion to $12.5 billion in total, with payments scheduled from 2024 through 2036, and that class members relying on PFAS test results had to submit them to the claims administrator by July 31, 2026. The class described is water suppliers; the filing excerpt does not describe a claim process for individual households. Personal injury cases in the AFFF MDL are described separately in the filing. The filing says the court vacated the schedule for the first bellwether personal injury trial in August 2025, that "No new trial date has been set". The filing also says that general causation expert discovery on liver and thyroid cancers was completed in April 2026.

In August 2026 the City of Hastings, Minnesota, filed a complaint against 3M Company in Dakota County District Court (court file 19HA-CV-26-5694) over PFOA contamination of five of its public drinking water wells. The city says the contamination came from emissions at 3M's Cottage Grove facility. The city's announcement of August 27, 2026 says it seeks to recover the costs to address PFOA contamination of its public drinking water. These are the city's allegations, and 3M's response is not part of the record here.

PUBLIC RECORD

Court & Public Records

Combat Arms Earplugs litigation (CAE MDL and Hennepin County proceeding): 3M settlement

Settled

U.S. District Court for the Northern District of Florida (MDL) and Hennepin County, Minnesota state courtSource ↗

Settled

Per 3M's Form 10-Q for the quarter ended June 30, 2026: August 2023 settlement arrangement, up to $6.0 billion between 2023 and 2029, described as not an admission of liability or wrongdoing; participation above 99% announced March 2024; MDL court confirmed in September 2025 that all MDL cases had been resolved; accrued liability $1.9 billion at June 30, 2026. Claims abroad were noted. Allegations in the underlying cases were not adjudicated.

AFFF MDL: PWS Settlement (public water systems) with 3M

Settled

AFFF MDL Court (as named in 3M's filing)Source ↗

Settled

Per 3M's Form 10-Q: class settlement entered June 2023, approved March 2024, effective May 2024; 3M 'does not admit any liability or wrongdoing'; total $10.5 billion to $12.5 billion, payments scheduled 2024 through 2036. Some water-supplier cases outside the settlement remain pending.

State of New Jersey v. 3M Company (PFAS) and proposed consent order

Settled

U.S. District Court for the District of New JerseySource ↗

Settled

Per 3M's Form 10-Q: New Jersey Attorney General filed two actions in March 2019; in May 2025 3M agreed to a proposed judicial consent order to pay up to $450 million, "not an admission of liability by the Company". Hearings were held in January and June 2026. A New Jersey Attorney General release dated August 7, 2026 announced judicial approval of the settlements with 3M and the DuPont entities (combined value approximately $2.5 billion per the Attorney General, not 3M's amount).

People of the State of Illinois v. 3M Company (PFAS, Cordova facility)

Filed

Illinois state courtChecked Source ↗

Filed — no final outcome recorded

Per 3M's Form 10-Q: filed by the Illinois Attorney General in March 2022 alleging PFAS contamination from 3M's Cordova, Illinois facility. In April 2025 the state court granted in part and denied in part 3M's motion to dismiss; an updated trial date of March 2027 was set in February 2026. Allegations are not findings.

EDITORIAL

Who is 3M

The registrant on 3M's SEC filings is 3M Company, a Delaware corporation with principal offices at 3M Center, St. Paul, Minnesota 55144-1000 (Form 10-Q for the quarter ended June 30, 2026). BBB lists the business as started in 1902; BBB describes it, citing information provided by 3M, as "a diversified technology company offering consumer and office products; display and graphics; electronics and telecommunications; health care; industrial and transportation; safety, security and protection services and other businesses."

3M's consumer page lists the brands Scotch, Post-it, Command, Filtrete, Scotch-Brite, Scotchgard, Nexcare, Futuro and ACE, among others. 3M's Help Center identifies Solventum as the "former 3M Health Care Business"; the 10-Q describes Solventum Corporation as "an independent public company" created by 3M's spin-off of its former health care business, completed in April 2024, and says 3M reports a "retained ownership interest" in Solventum's common stock. Solventum's products and complaints are not covered.

The company here is 3M Company, with its consumer-facing brands. It does not cover counterfeit or look-alike sellers using the 3M name; 3M's site offers a "Report Counterfeit" link.

VERIFIED

Company Relationships

  • Affiliated withSolventum
  • Affiliated withAearo Technologies
EDITORIAL

Frequently Asked Questions

Who is 3M and where is it based?

3M Company is a Delaware corporation whose principal offices are at 3M Center, St. Paul, Minnesota 55144-1000 (Form 10-Q for the quarter ended June 30, 2026). Its consumer brands listed on 3m.com include Scotch, Post-it, Command, Filtrete, Scotch-Brite and Scotchgard.

How do I contact 3M about a product problem?

3M Company's Help Center lists 1-888-3M-HELPS, (888) 364-3577, Monday to Friday 8:00 AM to 4:30 PM CT, and a message form with a "Complaint" subject. The page says the company has recently had a higher than normal volume of requests.

Is Solventum the same as 3M?

3M Company's Help Center calls Solventum the "former 3M Health Care Business" and gives it a separate contact route (solventum.com). 3M's June 30, 2026 Form 10-Q describes Solventum as an independent public company created by the April 2024 spin-off, in which 3M reports a retained ownership interest.

What does BBB show for 3M?

The BBB profile for 3M, listed as "3M Consumer Relations" in Saint Paul, showed a rating of A-, no BBB accreditation, the reason "Failure to respond to 7 complaint(s) filed against business", 11 complaints in the last 3 years and 2 in the last 12 months. BBB has other 3M listings with different figures.

What does Trustpilot show for 3M?

For 3M, Trustpilot showed 1.4 from 46 reviews for 3m.com on an unclaimed profile, and states that it does not fact-check reviews.

Where can I check 3M consumer product recalls?

3M's Product Recalls page lists CPSC recall notices (Scotch thermal laminators, Filtrete room air purifiers, hard hats, an overhead projector) and a PELTOR X4 earmuff stop-use notice, and says the list "may not include all 3M product recalls". CPSC separately lists a recall dated October 15, 2026 of about 53,634 Scotch TL1302Z laminators (remedy: stop using, unplug, full refund; 3M Company (800) 772-4337) and one dated October 23, 2025 of about 13,440 TL909-50 laminators. The page's listed date of January 4, 2018 was not verified as a recall date.

What is the 3M Combat Arms earplug settlement?

3M Company's Form 10-Q says it agreed in August 2023 to contribute up to $6.0 billion between 2023 and 2029 to resolve substantially all existing and potential Combat Arms Earplug claims, without an admission of liability. It says the MDL court confirmed in September 2025 that all MDL cases had been resolved. The official settlement site (BrownGreer, Settlement Administrator) serves participating claimants and their counsel and lists no open registration.

What is the 3M PFAS public water system settlement?

The Form 10-Q says 3M Company agreed in June 2023 to a class settlement with eligible public water suppliers, approved March 2024, with total payments of $10.5 billion to $12.5 billion scheduled from 2024 through 2036 and no admission of liability.

What is the New Jersey PFAS settlement?

In May 2025 3M Company agreed to a proposed consent order to pay New Jersey up to $450 million, with no admission of liability. As of the June 30, 2026 filing, the federal court in New Jersey had held hearings in January and June 2026 and had not yet ruled. The New Jersey Attorney General announced judicial approval on August 7, 2026.

Is 3M a scam?

3M Company is a Delaware corporation with principal executive offices at 3M Center, St. Paul, Minnesota, and the registrant on SEC filings including the Form 10-Q for the quarter ended June 30, 2026. The BBB profile 3M Consumer Relations in Saint Paul, is not BBB accredited, shows a BBB rating of A-, and gives the reason "Failure to respond to 7 complaint(s) filed against business". 3M's Help Center page carries a "Report Counterfeit" link. The 10-Q says the Combat Arms earplug and PFAS settlements are not an admission of liability by the company. 3M's responses are not recorded on this site.

Is 3M legit?

3M Company, based at 3M Center in St. Paul, Minnesota, makes consumer brands such as Scotch, Post-it, Command, Filtrete, Scotch-Brite and Scotchgard, which are listed on 3M's consumer page, and BBB lists the business as started in 1902. Its corporate phone on the SEC Form 10-Q cover is (651) 733-1110, and the Help Center lists (888) 364-3577, Monday to Friday 8:00 AM to 4:30 PM CT, plus a message form with a "Complaint" subject. Health care products now sit with Solventum, which the Help Center calls the "former 3M Health Care Business".

How do I contact 3M about retiree pension or medical benefits?

3M Company's Retirees page says the retiree website has been decommissioned. For pension administration it lists the 3M Benefits Center at (844) 396-8946. For retiree medical it lists Via Benefits for non-Medicare at (833) 414-1451 and Via Benefits for Medicare at (866) 766-6019.

How do I contact 3M about a respirator or other safety product?

3M Company's Respiratory Protection contact page lists respiratory protection specialists at (800) 328-1667, Monday to Friday, 8 AM to 5 PM Central Time. 3M's Safety Equipment Support page lists Technical Assistance at (800) 243-4630 and a contact form, and says most messages are answered within two business days or less. For other product questions the 3M Help Center lists (888) 364-3577.

Where can I find 3M stock information?

3M Company's Investor Relations site at investors.3m.com carries earnings releases, annual reports, proxy statements, SEC filings and a stock information section. It lists 3M Investor Relations at (651) 737-6523, and EQ Shareowner Services as transfer agent at (800) 401-1952. The same site lists the 3M Help Center toll-free at (800) 364-3577.