1xBet

Complaint Themes

Each tag reflects a complaint's single primary theme (not every angle it raised), and complaints outside any problem theme — a positive report, or one later retracted by its author — aren't tagged. Counts may total less than the full complaint count above.

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Contacts

• Official website: https://1xbet.com
• Company-listed contact email (per Trustpilot business profile): [email protected]

Locations

What Is 1xBet?

1xBet is an online sports betting and casino platform founded in Russia in 2007 by Roman Semiokhin, Dmitry Kazorin, and Sergey Karshkov (a former Russian Interior Ministry cybercrimes officer, who died in June 2023). The company now presents itself as headquartered in Limassol, Cyprus, and operates through a Curaçao gaming license rather than licenses in most of the individual countries where its site is reachable.

Despite a long history of regulatory problems described below, 1xBet has built global brand awareness through major sports sponsorships, including FC Barcelona, Paris Saint-Germain, Italy's Serie A, and Spain's La Liga, and reported roughly 5,000 employees as of 2022.

Recent Legal and Investigative Developments (2024-2025)

Two developments since the earlier controversies are directly relevant to anyone considering 1xBet today. First, a joint 2024 investigation by Josimar and Bellingcat reported that 1xBet was organizing and offering odds on hundreds of thousands of games per year involving fake teams and children as young as 14, streamed from hidden amateur venues in Russia, Belarus, Ukraine, and India; 1xBet responded that amateur betting is not inherently illegal and that the streamed content came from third-party providers. This is an investigative finding and allegation, not a court-established violation.

Second, in a December 16, 2025 ruling (case CUR2024H00259), Curacao's Common Court of Justice heard an appeal by Caecus N.V. against a player seeking disclosure of his transaction and betting history. The player had started playing in February 2021 under 1xCorp N.V., which went bankrupt in 2022; the site's stated operator changed to Acom Latin America NV and later to Caecus N.V. Caecus argued it was not 1xCorp's legal successor and had not received its player data. The court found it could not determine, without expert or regulator input, whether the player had actually played with a Caecus sublicense-holder, and the player's claim was denied. The case illustrates concretely why the identity of the specific operating entity matters for anyone with a dispute or unresolved balance from an earlier period.

Is 1xBet Legitimate?

1xBet's regulatory and corporate history is complex and has changed repeatedly over time. The company was never licensed in Russia, its country of origin, and Russia's Federal Tax Service blacklisted 1xBet as a payment processor in 2020. That same year, Russian investigators charged 1xBet's three founders in absentia with running an unlicensed gambling operation alleged to have generated more than 63 billion rubles (roughly $886 million at the exchange rate used in contemporaneous reporting) in proceeds from illegal gambling operations between 2014 and 2019; the founders were placed on an international wanted list and, as of this writing, have not been tried. A Bryansk court's October 2021 verdict sentenced Olesya Mospanova, a local betting-shop manager who took bets through 1xBet's site — not one of the founders — to three years in prison and an 800,000-ruble fine; under Russian Criminal Code Article 82, actual imprisonment was deferred until her child turns 14, so this is a postponed sentence, not a suspended one.

1xBet's UK-facing operation ran as a white-label partner under FSB Technology (UK) Limited's UK Gambling Commission licence, not under a licence of its own. Following a 2019 Sunday Times investigation into offshore casino promotions and bets placed on children's sports, FSB suspended the 1xBet white-label arrangement and the UK Gambling Commission opened a formal review of FSB's licence, which ended in 2020 with FSB paying a GBP600,000 penalty for failures overseeing its white-label partners. Chelsea, Liverpool, and Tottenham Hotspur ended sponsorship deals with 1xBet as a result.

The company that legally operates the 1xBet brand has also changed over time. Investigative reporting by Follow the Money found that 1xBet's original Curaçao holding company, 1xCorp N.V., was declared bankrupt following a ruling by the Netherlands' Supreme Court, after which the brand continued operating from the same Willemstad address through a different registered company, Acom Latin America NV. 1xBet's Curacao gaming license is currently held by yet another entity, Caecus N.V. (Company Number 163779); USAComplaints independently confirmed this directly on the Curacao Gaming Authority's public certificate portal, which lists license OGL/2024/1262/0493, granted November 7, 2024, with status Active.

1xBet has never been licensed by any U.S. state gaming regulator, so U.S. consumers who use the site have no access to U.S. state-level consumer protections or dispute processes if something goes wrong.

1xBet is not licensed in most of the individual countries where its site is reachable, but it is not exclusively Curacao-licensed either: in Ireland, for example, an affiliated entity, Terminus Platform Ireland Limited, trading as 1XBET, holds a Remote Bookmaker's Licence on the official government register of licensed remote bookmakers.

What People Are Complaining About

1xBet has accumulated more than 8,700 reviews on Trustpilot, with 1,809 posted in the 12 months before this profile was written. As of this writing, Trustpilot displays a warning that 1xBet's overall rating is unavailable "due to a breach of our guidelines" after the platform removed a number of fake reviews from the listing; the star breakdown Trustpilot still shows is heavily skewed negative (70% one-star, versus 16% five-star).

Reading a sample of the platform's most recent reviews directly, the recurring pattern is: withdrawal requests that go unpaid for weeks despite repeated follow-up, and accounts frozen or restricted after a win, often attributed by the company to a disputed "multiple account" finding. Slow or repetitive customer-service responses come up alongside both issues. These are individual reviewers' allegations, not claims USAComplaints has independently verified.

If You Have a Dispute With 1xBet

• 1xBet is not licensed in the United States, so no U.S. state gaming regulator has jurisdiction to intervene in a payout dispute. The CFPB regulates consumer financial products and services rather than gambling operators, and it is not a sportsbook payout arbitrator, though it does accept complaints about financial products and can route them elsewhere; it should not be treated as the primary forum for a 1xBet payout dispute. Your practical options are largely limited to 1xBet's own internal complaint process (see below) and, per some reviewers, filing a public review.
• Keep your own records: account ID, screenshots of the bet or withdrawal request, and every support ticket number, since several complaint patterns involve the company requesting repeated re-verification of the same documents.
• Because the company operating 1xBet has changed corporate identity more than once (see "Is 1xBet Legitimate?" above), do not assume a payment or refund request routed through a third party claiming to represent 1xBet is legitimate unless it originates from the current official site.

Court & Public Records

Company Relationships

• Affiliated with: Caecus N.V.
• Affiliated with: Terminus Platform Ireland Limited
• Affiliated with: Acom Latin America NV

Frequently Asked Questions