DirectTv
Unexpected Three-Year Contract and $244 Cancellation Fee
- 05-04-2010
- 25
I signed up with DirectTv in February. I was not told by sales rep that he was signing me up for 3 years. I did not sign anything agreeing to a 3 year contract.
I called customer service in January for service on a DVR that had stopped working. The customer service rep advised me I would have to pay for service to fix it. I decided to change vendors.
After I contracted with another vendor, a service rep at DirectTv told me service is free on the first service call of the year.
After I cancelled service, they sent me a bill for $244 cancellation fee for canceling before 3 years. I don't owe this amount. They have sent my account to a collections agency. That doesn't change the fact that I don't owe this amount.
Company: DirectTv
Country: USA
Address: Box 6550, Greenwood Village CO 80155
Site: directv.com