DirecTV, Inc
Sales reps falsely said OnDemand needs no internet and includes FearNet

I called in to check with service and confirmed with the sales representative that they do provide FearNet as part of their OnDemand service. I also confirmed that their OnDemand service does not require an internet connection per the sales sells rep. When I called back again later I confirmed again with the different sales rep who confirmed the same information and signed up.
When I actually had the service installed I found out that none of that was actually true. So I called into the customer service center and the young lady said there's nothing she can do about that, so I told her I need a manager to call me back.
If I can get out of this service I will since they believe that lying to customers is not a good way to start a business relationship.
I will say that the customer service person I spoke with was not interested in my problem at all and wanted to get me off the phone telling me that it would be better to email in the complaint rather than call it in.
I have went ahead and filed a BBB complaint but seeing as DirectTV has an F due to them not wanting to resolve issues says a lot about them.
I specifically chose DirectTV over DishNetwork because they told me that they have FearNet and their OnDemand service would not require an internet connection similar to Comcast.

Company: DirecTV, Inc
Country: USA
Address: 2230 East Imperial Highway
Phone: 8005315000
Site: directv.com

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