DirecTV
Bundle Discount Voided After Added Receiver, Full-Price Bills Sent

I am so furious with DirectTV that I can hardly type.

I signed up for DirectTV as a new customer and then per DirectTV's instruction, called Verizon to sign up for their Triple Bundle (where I would be billed for DirectTV through Verizon).
When the installation man came out he asked if we wanted another receiver for a second TV-I said, "well, sure." He told me that I would have a new account number and would have to re-apply for the rebate. Let me state that my only "mistake" (which has no bearing on the actual issue at hand) was that I did not re-apply for the rebate immediately.
Suddenly I receive a bill for full price DirectTV service. I call to ask why this is and was told that my Verizon Bundle is void because I needed to call them with my new DirectTV account number. Also, apparently with the new number my previous "discount package" with DirectTV had been cancelled and apparently "re-set" with their regular rates.
I replied, "No one ever told me this. However, I would be happy to do so and would appreciate if you would please credit my account accordingly."
Well, I may have asked for the moon! Absolutely not! "Oh, and by the way, a second full price bill is on its way to you."
I asked to speak with a supervisor. 20 full minutes on hold. I am incredibly irritated. I explained my situation calmly, identifying that their rep had failed to tell me that my package had been re-set with regular rates without Verizon. He said there was nothing he could do. We went around in circles for at least ten minutes. I became angry and asked if I could speak with someone above him.
He hung up on me.

GREAT way to treat a brand new customer! I'll be canceling and will never, ever give them my service again.

Company: DirecTV
Country: USA
Site: directv.com

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