Direct TV
$180 cancellation fee and $75 charge after switching to Verizon Fios

TV & Radio

I contacted DirectTV to cancel my services due to a switch to Verizon Fios. DirectTV refuses to waive a $180 cancellation fee after being a loyal customer for 7 years. They also charged me $75 for a month of satellite service I never received. DirectTV states we upgraded to a HD receiver in 12/09 and state that we are obligated for another year's service due to the upgrade, which equals $20/month for the next 9 months. Additionally, we bundled services through Verizon & Direct TV, but neither will take responsibility. Verizon quotes a $179 cancellation fee for their services, no matter how many services you cancel. Customer service at DirectTV and Verizon sucks!


Company: Direct TV
Country: USA
State: Virginia
SUBMIT A COMPLAINT
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