T - Mobile
Migration fees

I recently switched from an old family plan to to T-Mobiles even more plus plans.

The Representative explained to me that there would be a $35.00 migration fee after discussing my current plan details including the fact that I had 2 lines. I assumed that the would be exactly would the agent said it would be given the fact that he was familiar with my account and new that there were 2 lines on it. But of course when the bill came in the migration fee was charged twice, one for each line.
I feel that I was mislead by the agent who never told me the real cost of switching to the new plan would be $70 not the $35.00 he quoted.

I called T-Mobile express my concerns and the representative just kept repeating that the migration fee was a per line fee. If they had been straight with me in the first place I could have made a more informed decision.

Company: T - Mobile
Country: USA
Phone: 8777460909
Site: t-mobile.com

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