Direct TV
Told Thirty Day Cancellation Option Does Not Exist, Fee Over $400
- 11-02-2011
- 15
I called to get service with Direct TV as I moved into my new house. I decided to go with someone else and called to cancel the service and they (Direct TV) wanted to make my package better. So I stayed with them. After the first two weeks of having service with Direct, I called to cancel. They told me that I couldn't because I was in contract agreement for two years and it would be over 400 dollars to cancel. I told them I was told before hook up that I could cancel within 30 days if I wasn't satisfied. They explained to me that I was wrong and that they don't have that kind of service. I had not other option but to stay with them. After several calls and complaining about service and bills and different billing amounts I finally changed. I am in the process of sending everything back to them and waiting on my final bill. Which I will also have to pay over 200 dollars for cancelling early.
Company: Direct TV
Country: USA
Address: 2230 East Imperial Highway El Segundo CA 90245
Phone: 3109645000
Site: directv.com