Direct TV
Horrible service

We subscribed to Direct tv on April of 09, because we had been customers of DishNetwork for awhile and saw that Direct tv had a better offer. We were promised a good package with many channels and HBO and Starz for 3 months free.included in this offer was up to 4 recievers free. All this for 49.99. We recieved the first bill right away and they charged us 89.99. When I called back to ask why so much, I was put on hold because they said that wasn't their department. So I waited about 10min, finally when I spoke to someone they told me I had to go online and fill out a rebate in order to be billed 49.99. Then they told me it would take about 6-8 weeks for it to kick in, so we basically had to keep paying 89.99 until the rebate was processed. We were not told about going on line to fill out a rebate or that it would take that long to process. We payed bills of 49.99 for about 2 months when they started charging us 108.00. When I called to ask what was going on they said the charges were for HBO and Starz. I told them we were supposed to get them free for 3 months and we still had one month left and that anyways the person that I had spoke to told me it was ok to cancel at the end of the third month. He then told me that I was wrong that it was already the 3 months So I told him to just cancel those two channels. After that we expected out bill to go back to the 49.99 as promised for 12 months. We it didn't, we started reciveing bills of 63.50 So I called again and asked why they were charging that price. The person that I spoke to was VERY VERY RUDE! I told him when we called to get DIrect tv, the person who I spoke to told us it was only going to be 49.99 a month for 12 months for the package and recievers. He then told me that it wasn't possible because they cannot go that low in pricing for that package. I wrote down everything that the other person had told us when we subscribed, the price and even the persons name in case of a problem. When I told him this he told me that I must of heard wrong or that the person made a mistake! Basically he was trying to say I must of been stupid and didn't understand what the customer service rep was promising me. We argued for a while and when I told him I was just going to cancel, he told me if I did before the 2 yr contract was up we would be charged a cancellation fee of 400 dollars. So basically you either stay with them and pay what ever they feel like charging you until your contract is up or pay 400$ to cancel. We really are outraged by their lack of respect for their customers, I wasn't even raising my voice to this person and he was yelling at me over the phone telling me that I wasn't understanding him. The other problem we had was that we bought this particular package because it had the channel Versus. My brother is a MMA Fighter for WEC and that is the whole reason we switched to Direct tv. So that we could see his fights, well we did not know that there was a problem with between Direct tv and Versus. They took the channel off of Direct tv programming but they still kept charging us as if we still could see this channel. When we called to complain about this they tried to talk us into keeping it in case they brought the channel back! I told them no way! We are not about to pay for a channel that we cannot even see anymore! Besides who knows if they are even going to bring that channel back! If anyone knows where we can go or what we can do to cancel without paying the cancellation fee? We are really unhappy with this service and do not wish to continue with them at all!!! But we cannot afford to pay 400$ just to cancel extremely bad service! Any ideas?

Company: Direct TV
Country: USA
State: Iowa
City: Des Moines

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