DirecTV
Early Termination Fee Drafted Without Notice After Higher Bills

When I signed up with DirecTV, I had had Dish Network for over 3 years and was looking for a change. I was made to feel like DirecTV was a better fit because they advertised a better package of over 500 channels, and the salesperson made you feel like you had so many channels at your fingertips. They did not tell you of all the additional fees you would incur to access the additional channels.

My first bill was over 90 dollars; my Dish bills never exceeded 80. I was told that my monthly bills would average roughly 68 per month. I called DirecTV and was very upset because not only was my bill much higher than Dish, I was also dissatisfied with the quality of service. There were so many channels I could not view because I did not order extra packages, and the quality of the HD was not great. I decided to cancel my service and at that time was verbally told that, if I decided to cancel, I would have to pay an early termination fee of 420 dollars. I was shocked! They gave me two 6-month free additional packages to pacify me.

The next month, I received a bill for over 100 dollars, and it was at this time I decided to cut my losses, accept the early termination fee and cancel my service. It was at this time that they informed me that they would be drafting the money from my account, but they did not say when. When I checked my account this AM, I was in the negative because DirecTV drafted over 540 dollars from my account. No courtesy call, no working with you to find out if it would be okay for them to go ahead with the drafting of the funds from your account. That was so wrong of them to be so uncaring.

I am not upset because of the above events which unfolded, and I am sure that all of this was in writing in the agreement. I am hurt more because of the level of deception by this company. Just like they could tell me at the time the events were to occur, they could have also explained these to me when I placed the order or when they showed up to install service. I hope all consumers can be reached about the practices of this company. I plan to work hard on getting the word out to people in my family, my neighborhood, and my jobs. No one should patronize DirecTV, no one!

Company: DirecTV
Country: USA
Site: directv.com

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