CenturyLink
Unwanted Install Bill After Cancelling Bundle Package
- 04-11-2011
- 49
Do not get Century Link!!! I originally looked into getting the bundle package with Direct TV and before we even got anything installed I started having a multitude of problems with customer service just trying to set the package up the way I wanted. At first I gave the company the benefit of doubt and thought it may be a communication error between Century Link and Direct TV. I was wrong...
After 3 days worth of "miscommunication" and incorrect package details I decided to cancel the day of installation. Once again I could not get a hold of anyone at customer service I decided to just cancel when the installer came. He told me he "HAD" to install but just to call and cancel with customer service. I tried, then tried, then tried and for days I got the runaround, finally finding the "right" person to cancel days later. He said everything is done and no bill has accrued - then I received a bill... Called again and they told me everything is ok - until another bill... $82 is due for the "install" I never wanted... They said they can't change it... Again do not get Century Link...
Company: CenturyLink
Country: USA