Direct TV
Early Termination Fee for Alleged Verbal Two-Year Agreement

I have had service with this company for over 6 years. We had a very bad storm hit, and I was told that it would be several days before they could fix my dish. I explained to them that I had contacted one of their competitors and they could have my service restored in under 3 days. I asked them to cancel my service. I was told that I would have to pay an early termination fee. I didn't understand because I had used the service for 6 years.

Well, apparently I upgraded a receiver and there is some kind of service agreement that places you under a two-year contract. I asked to see something showing where I signed to agree to the terms of this contract. They told me it was a verbal agreement. Wow.

I told them goodbye and will never use their service again. One of their competitors has better service and there is no contract period. Watch out for this company.

Company: Direct TV
Country: USA
State: Mississippi
City: Madison

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