AT&T
70 Minutes on Hold, Overcharged DSL, Lost Payment

Contacted ATT about a billing issue. I was on hold for a total of 70 minutes, cut off twice, transferred to the wrong department. ATT is charging over charging me for DSL service. ATT lost a payment that I sent via electronic, is charging me more then I owe on my account. The customer service is out of Manila and is very, very poor. I got transferred to wrong departments and disconnected. I am contacting the headquarters to let them know how dissatisfied I am with their service. This is a huge corporation but their service is rotten.

Company: AT&T
Country: USA
Site: att.com

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