Best Buy
Printer marked delivered by FedEx but never arrived

I bought a Brother Laser Color Printer online on BestBuy.com and paid through their site on PayPal. When it did not arrive, I tracked it through their site and lo and behold, FedEx claimed to have delivered it. I had received an incorrect box (a neighbor's box) on that day, but no printer and no other boxes delivered. When I contacted Best Buy, they said I had to go through their "Marketplace Seller" and when I called the Marketplace seller, they said the tracking is showing your box delivered. Yeah, that's why I am calling obviously! They said call FedEx, which I did and FedEx promised to get back to me in 1 day. And. They. Never. Did.

15 calls later, I did a claim for undelivered goods on PayPal and they wouldn't consider my claim because the box is showing as delivered on FedEx. I have retained the box that was delivered to me in error and if I had paid with a credit card, my credit card would have reversed the charge immediately. There are 4 customer service failures in one order!!! I run a company and if my customer does not get their box, I send a new one immediately and deal with my shipping company myself! Still waiting for someone to help me, and I am not letting this go. Next step, I will spend $500 to sue them. I don't care if it's only $250.

Company: Best Buy
Country: USA

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