FedEx
Coffee Box Marked Delivered but Never Arrived at Doorstep

I ordered boxes of coffee from Keurig and the company sent them via FedEx. According to the FedEx tracking record, they delivered my item on Dec. 18 (10 am) at my doorstep. I went home at around 5 pm and there was no FedEx package at my doorstep. There was only one box left at my doorstep, and that was a delivery through USPS.

I called FedEx the next morning, Saturday, and filed my complaint. They said they would get back to me on Tuesday at the earliest, because that is the day their drivers come back to work. I got a call from FedEx on Monday (not Tuesday) wanting to confirm the details of my complaint. They asked me to describe my house, etc. They even asked me to check with my neighbors to see if they had received my box. No call was received on Tuesday. But they called me Wednesday, asking if I had found my box.

I was baffled by the question. I thought they were supposed to find it, not me. Are they expecting me to do their job this time? So I told the lady from FedEx, whose name was Kim, that this is the reason why I complained, because I had not found "the box" at my doorstep. Then she proceeded to say, "You need to call up your supplier to send you a replacement for those orders, because there is nothing we can do to find it, and sorry for the inconvenience." That is the best FedEx can do to help their customers.

So, for future FedEx customers out there, beware. Just like the other dissatisfied customer, I will check beforehand whether the online seller I deal with is using FedEx. I may think twice about ordering from them.

Company: FedEx
Country: USA

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