FedEx
Package On Truck at 8:15 AM Never Delivered, Marked Missed

My package was supposed to be delivered by May 6th. I had been waiting for it since the tracking said "On FedEx vehicle for delivery" at 8:15 A.M. I called FedEx 3 different times, and I was told that my package would be delivered at 8 PM, then 8:30 PM, then 9 PM. At 8:50 the FedEx tracker was updated to "Delivery exception - Customer not available or business closed." When I called FedEx for the 4th time, I was told that the driver had attempted delivery. I am surprised, because there was no missed delivery note outside my apartment.

So after waiting 3:15 hours for my package at home, I see this, along with a bad response from customer service that it would be delivered any time the next day. So yes, I have to stay home all day, just so that FedEx, which could not deliver a package that was on the truck for 12 hours, can deliver it at any given time.

All of this for FedEx's motto of "We live to deliver." It should be "We live to deliver next day."

Company: FedEx
Country: USA
Site: fedex.com

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