FedEx Ground
Tracking says package delivered but it never arrived, $75 lost

I ordered a product from eBay and it was sent via FedEx Ground. I was sent a tracking number. Tracking showed that it was delivered, but it was not!

I stayed home the entire day. My Mom even came over to stay, and I also have a yappy little dog.

The tracking from FedEx shows the package was delivered at 10:44AM on a Thursday. During that time, and an hour each way, I was in the computer room, which looks out an open window to the front porch. The only person who came to the porch was my gardener. My yappy little chihuahua would have yapped for 10 minutes if someone had walked up my driveway.

At 6:00PM I called FedEx and they, of course, gave me the runaround, acting bewildered and saying that if it says it was delivered, then it was. I told them that 2 people were waiting here along with my yappy dog, and no one came to my door.

The next day the so-called delivery person came to my door and told my 80-year-old Mother that we were mistaken and he had delivered the package to the front porch. My Mom told him that the gardener was there at the same time he claimed he delivered, and he made some comment about how nice the front yard looked.

I called the people I bought from, and they said, "Sir, it says they delivered it," and that they can't do anything about it.

Am I out $75.00? For the price of the item and the shipping charges?

What kind of a business is FedEx if they don't do their jobs and lie about everything?

I have never had a problem with UPS or the post office. I live in a nice neighborhood and I have a wall 3/4 of the way around the front yard. There is no through traffic.

I can't believe how easy it is to steal from customers and not pay a claim. This cannot be legal! If these people are so great, then why are there so many complaints about them lying and denying claims?

Company: FedEx Ground
Country: USA
State: California
City: Modesto
Site: fedex.com

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