Sears home services
Same-day repair promised after contract purchase then canceled

When I called to request a repair appointment I was advised I would get same day service if I purchased a repair contract for $251.99. I paid and was scheduled 8am to noon the same day (Saturday). I soon received a call that my 8 to noon was now Thursday at the earliest. Instead, I said cancel the contract/refund the money. It was then that I was advised 1-5p the same day was available. Ok, I'll keep the contract, just be out today. At 4p when I called to check my status I was told my appointment was cancelled by the routing supervisor to avoid excessive overtime. I was never called so I requested to speak with a supervisor (Alex) who after some discussion got me an appointment for Tuesday.

I called Sears customer complaint line and was told everyone was really sorry, and I shouldn't have been promised same day service, and my appointment shouldn't have been made and then cancelled without notification, etc. I asked if there would be a discount or some compensation and was advised no. I was told to call back tomorrow (Sunday) to cancel my agreement because the system can't handle same day cancellations that involve a credit card. Who does business like this? This will be my last Sears purchase if no response to this complaint is received. Come on, Sears, provide the service you promised

Company: Sears home services
Country: USA

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