Sears
Appliance Repair Appointment Canceled After Hours of Waiting

Yes, I have a COMPLAINT! After setting up an appointment for trash compactor repair on Saturday, April 17th, I was given an appointment on Wednesday, April 21st, between 1 and 5. I received a confirmation email. I changed my schedule to accommodate this appointment, then waited on Wednesday afternoon from 12:30 to 3. After finally getting through on the phone I was assured that the repair man would be here by 5. Not 3 minutes later I got a call from another Sears Customer service (?) representative and was told the repair man was overscheduled and would not be able to come until Monday. At this point I cancelled Sears and found another appliance repair service that could come out the same afternoon. This is what Clark Howard calls "No-service" service. Very disappointing and frustrating! Don't use Sears "Blue Team"!

Company: Sears
Country: USA

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