Sears
Customer Service

I have a refrigerator that I purchased from Sears and I purchased the service contract. Three weeks ago it broke down, and I called to schedule a service appointment. I took off from work the date of the appointment and receieved a phone call at 5:00 that afternoon informing me that they would have to cancel my appointment. So I called once again to reschedule a new appointment; they told me that the first available date to come to my home and repair my fridge was 8 days later. So 8 days later I took off from work again, and once again they didn't show up and called last minute to tell me. As furious as I was, I called Sears yet again and they scheduled me for 7 days after that. Today was day 7 and I took off from work, and stayed home waiting for Sears to arrive. When 5:00 rolled around and I didn't hear from them, I called and they informed me that they had yet again cancelled my appointment. They have rescheduled me for 14 days from today, an appointment I am more than positive they will cancel last minute. I would never purchase a single solitary thing from Sears in the future, and I warn anyone that this company is incapable of dealing with customers. Oh, and by the way, the people on the phone were very rude to me and were of absolutely no help. To those who need to buy from Sears, DO NOT order the service contract because they will not come and help you and you will be roped into something that will not get you anywhere.

Company: Sears
Country: USA
State: New Jersey

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