Chase Home Finance
Unknowledgeable staff and the runaround!

I have been trying to get a loan modification from Chase for 14 months when my husband moved out of the home, leaving me to pay all of the bills. My income wasn't enough to cover household bills and the mortgage, and I am facing a hardship. I had a very difficult time getting knowledgeable people to assist me, and it took me "forever" to get my file into the underwriting department. I contacted Chase several times throughout this process and spoke to different representative who would tell me different things were needed every time I called. It was really frustrating, but I got my file to underwriting after about 6 months and i was already getting foreclosure notices. I was denied for modification and was told to submit another packet, so I did. My file went to underwriting, and my house was damaged in the April NC tornados. My file was somehow closed, but noone could tell my why it was closed. I had regular contact with Sylvia prior to the storm, but none afterwards although I called her several times and left messages. I ended up talking to Sylvia's supervisor, who reopened my file. I called to check on the modificaiton and was told that it was denied. I haven't received any notices about the denial, except for a foreclosure sale date notice today. I called and talked to representative Martha who told me that the modification hadnt been fully denied yet. I guess noone there really knows anything or cares to know anything except that my home is going to be sold in a foreclosure sale on 9/7. I am out of options and am running out of time. Chase has not treated me fairly and has strung me along to foreclose on my property.

Company: Chase Home Finance
Country: USA

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