FedEx
Box Sent October 16 Stuck in Frankfurt Over Three Weeks

Ok, where to start... I sent the box from US to KZ on October 16. Here's the tracking number: 799207774094. I normally receive my parcels in 5 days, so on Oct 23 it arrived in Frankfurt and got stuck there.

In a few days I called our local office to ask what went wrong. The guy on the phone (Alexander) told me the sender did not enclose information about Li-Ion batteries, so they emailed the sender and the sender submitted the requested documents, so now I only have to wait. I asked how many days I have to wait, and why I did not have such issues with other courier companies like TNT, and received a "genius" reply: well, then use other couriers in future! Ok, fine.

I sent a mail to the sender, and they confirmed that the form was faxed to Fedex on Oct 23. A few more days passed, and I called Fedex Germany, and they asked to resend the form at nlmaster@fedex.com. Ok, done on Nov 6. And what? Still the same. My box is still in Frankfurt, and it's more than 3 weeks lead time!!!

I simply do not understand. Even if they did not receive the form via fax (although our local guy confirmed that they did), why not contact the sender again? Why hold it for 2 weeks without any request or notice??? Why do I overpay for a so-called service which I do not see?

And you know what, I will follow this Alexander's advice and use other couriers in future.

Company: FedEx
Country: USA

  <     >