FedEx
Order undelivered after driver could not find my street

I ordered an item from Buy.com that should have arrived Nov. 21 but, due to FedEx, I still do not have it. Judging from experience, I will likely never receive the item.

FedEx claims the driver could not locate my street on Nov. 21 and thus refused to deliver my item. I called that evening and suggested they take down directions to my house, yet they refused and asked only for my phone number.

On Nov. 23, I stayed home all day to make sure I would get my item, in lieu of many day-after-Thanksgiving activities I had previously planned. After noon arrived with no luck, I called FedEx, and they claimed the item was on its way. 4 p.m. rolled around and still no item. I kept calling FedEx, who finally reported to me at 6:05 p.m. that my item was not delivered because the driver could not locate my street. They suggested I call again Monday morning and, again, leave my phone number.

I stuck around on Nov. 26 after verifying with customer service that the item would be delivered by the end of the day. Internet tracking also stated I would receive the item. An email confirmed this, too. However, someone from FedEx called in the afternoon to tell me the item was not on the truck. Internet tracking now states they could not locate me.

It now appears FedEx has lost my parcel. I would highly discourage anyone from using FedEx. The company clearly does not know how to operate a business and does not care about the $150 I am now out. Thanks a lot, FedEx. Merry Christmas. You've ruined mine.

Company: FedEx
Country: USA
Site: fedex.com

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