FedEx
Package nearly returned after only 5 days at local store

I purchased some furniture through a website that uses FedEx to ship. I requested that it be sent to my local FedEx. I was notified when it shipped (thanks to the store I ordered it from), but I heard nothing after that, even though I had requested shipping updates via text messages.

I finally went to the FedEx website and located the tracking. It appeared as though the package had been delivered. I went to pick it up and was told it wasn't there.

A few days later, I called the local FedEx again and was told it was there, but that they were shipping it back that day because they would only hold it for 5 days. I was unable to get there that day to pick it up. Nothing I said made any difference, including that I had been there earlier to pick it up and was told it wasn't there. I was told I needed to call the 1-800 number because it was "policy."

At least I wasn't on hold, and my call was answered right away. The main FedEx office called the local one to give them "permission" to hold the package.

FedEx, in some situations, should give the local office the authority to overstep rules in favor of the customer. Had I not called today, the package would have been sent back, and I would have been really mad. FedEx needs to improve communication and relax its "policies," which are definitely not in favor of the consumer. Whenever possible, I will avoid using FedEx.

Company: FedEx
Country: USA

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