FedEx
Poor customer service

I am sending you a complaint against Fedex. HP sent me a shipement for reparing my computer through Fedex on 9/18/08, I got a notice from my door it says Fedex delivered it at 9:30 am on 9/18/08 to my home but I was not at home and they will try to deliver it before 10:30 am on 9/19/08. I stayed at home called Fedex at 8:00 am on 9/19/08 asking them to deliver it to me as soon as possible and I waited at home for that. Nobody showed up, I kept calling Fedex about five times to let them deliver it to my home and I waited about 11:10 am on 9/19/08. There is still nobody came to my home, then I left for my business. I called Fedex again at 8:00 am on 9/20/08 about delivering the shipment to my home, they told me they can not deliver, I have to wait until 9/22/08. I called them at 7:00 am on 9/22/08 about deliver the shipment to me, I told them very clearly please deliver it to my apartment management office just beside my apartment because I don't have time to wait at my home. They told me it is OK, they will deliver it before 10:30 am on 9/22/08 to the management office. I called management office at 11:30 am on 9/22/08 to check if they received a package from Fedex for me, they said they did not receive anything from Fedex. Then I called Fedex asking they why, they told me the management offic was closed. I called management office again, they said the management office is open from 9:00 am to 5:00 pm M-F and there is always someone in the office. I called Fedex about 5 times again, request them to deliver to the management office on 9/23/08, they told me I have to write something with my signature to let the driver to deliver it to the management office before 10:30 am on 9/23/08. I wort a note about deliver the shipment to my managment office on my door with my signature to the driver and left home. I called Fedex at 11:00 am on 9/23/08 to see if the driver deliver or not, they told me the driver already delivered it to the management office. Then I called the management office to check the Fedex package, they told me they did not receive anything from Fedex and there is always someone in the office from 9:00 am to 5:00 pm everyday. I called Fedex again asking they why they lied and lied a lot of time to me??? I also sent about 5 emails to Fedex customer service about the bad experience I had with Fedex. I called HP I did not receive anything from Fedex, HP also called Fedex asking them to deliver the shipment to the management office. Fedex never deliver the shipment to the management office, I told HP they should get refund from Fedex and never use Fedex again, because Fedex is such a bad service for people.

Thank you very much and looking forward to hearing from you soon!

Company: FedEx
Country: USA

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