FedEx
HP computer repair shipment not delivered despite many calls

I am sending a complaint against FedEx. HP sent me a shipment for repairing my computer through FedEx on 9/18/08. I got a notice on my door saying FedEx delivered it at 9:30 am on 9/18/08 to my home, but I was not at home, and they would try to deliver it before 10:30 am on 9/19/08. I stayed at home and called FedEx at 8:00 am on 9/19/08, asking them to deliver it to me as soon as possible, and I waited at home for that. Nobody showed up. I kept calling FedEx about five times to let them deliver it to my home, and I waited until about 11:10 am on 9/19/08. Still nobody came to my home, so I left for my business.

I called FedEx again at 8:00 am on 9/20/08 about delivering the shipment to my home, and they told me they could not deliver; I had to wait until 9/22/08. I called them at 7:00 am on 9/22/08 and told them very clearly to please deliver it to my apartment management office just beside my apartment, because I do not have time to wait at home. They told me it was OK, and that they would deliver it before 10:30 am on 9/22/08 to the management office. I called the management office at 11:30 am on 9/22/08 to check if they had received a package from FedEx for me, and they said they had not received anything from FedEx. Then I called FedEx and asked why, and they told me the management office was closed. I called the management office again, and they said the management office is open from 9:00 am to 5:00 pm, M-F, and there is always someone in the office.

I called FedEx about 5 times again and requested that they deliver to the management office on 9/23/08. They told me I had to write something with my signature to let the driver deliver it to the management office before 10:30 am on 9/23/08. I wrote a note about delivering the shipment to my management office, put it on my door with my signature for the driver, and left home. I called FedEx at 11:00 am on 9/23/08 to see if the driver had delivered or not, and they told me the driver had already delivered it to the management office. Then I called the management office to check on the FedEx package, and they told me they did not receive anything from FedEx and that there is always someone in the office from 9:00 am to 5:00 pm every day. I called FedEx again and asked why they lied and lied to me so many times???

I also sent about 5 emails to FedEx customer service about the bad experience I had with FedEx. I called HP and said I did not receive anything from FedEx. HP also called FedEx asking them to deliver the shipment to the management office. FedEx never delivered the shipment to the management office. I told HP they should get a refund from FedEx and never use FedEx again, because FedEx provides such bad service to people.

Thank you very much, and I look forward to hearing from you soon!

Company: FedEx
Country: USA

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