FedEx Ground
Delayed Phone Shipment, Seller Cited Military Base Delivery Ban

I bought a phone on eBay that I really needed to get here last week (3/3-3/4), as my current phone was getting to be really buggy. The seller shipped it on the 25th of February, and the estimated delivery was right on the days I needed. After two days with no update on the tracking, the seller contacted me: "I apologize for the delay, but I used Fedex to send it to you. Fedex does not deliver to military bases, so they are sending it back to me and I will send two (2) day priority. Once again I apologize for the delay and I will make every effort to get it to you by this coming Friday or earlier. Do not hesitate to ask me any questions."

I replied to the sender: "I don't live on a military base. Military is the name of the road I live on." A day later, I looked it up again and saw that it was shipping via FedEx SmartPost. His reply about the two-day priority was, "They told me it would not have shipped until Monday..." This was on Wednesday the 2nd.

I have called FedEx over and over to try to get this straightened out because I desperately need the device, and they will not do anything for me. I have been hung up on, spoken to as if I were illiterate, and told there is nothing they can or will do for me. I simply have to wait it out until Monday, with no phone, as mine completely quit working on Thursday. I will never use FedEx again. I also worked for a company that used them all the time, and they constantly messed things up. I think they need to start from the very basics and fix everything they have managed to mess up. This company needs some serious help.

Company: FedEx Ground
Country: USA

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