Citibank
Rude Phone Banking Agent After Misplaced Credit Card Call

Citibank Consumer Complaint

I called the Citiphone Banking hotline (65) 6225-5225 at around 1:30 pm on 21st August about my misplaced credit card. The lady who answered (Ms Gloria) had a very bad attitude. She asked me all the questions to verify my credit card, which I answered, except the company name. I was unable to give the right company name because I have worked with many companies in the past, and she became very negative.

Is this how the customer officer treats your customers? I hope that, as a service company, the bank will look into this seriously.

Company: Citibank
Country: USA

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